Screen Coating Peeling Off

Question

Level 1

8 points

Screen Coating Peeling Off

I noticed this a few months ago, while I was cleaning my Macbook Pro Retina screen. I wanted to get what looked like some dirt from the screen, but it got bigger and bigger the more I tried. I then learned that it's not dirt, but it's the screen anti-glare coating coming off. Anyway, I thought it was my fault, maybe I wasn't cleaning the screen as I should. I always used a slightly wet microfibre cloth.

Today I cleaned my screen again and noticed that there's more even more places where the coating is coming off. I haven't cleaned the screen since I noticed the first peel off.

The Macbook is not in warranty any more and I don't have Apple Plus care. What should I do? Is there any way Apple would fix this? Should I show it to them? I now think it's not my fault. Take a look at the pics:

MacBook Pro (Retina, 13-inch, Late 2012), OS X Yosemite (10.10.1)

Posted on Dec 30, 2014 4:34 AM

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Answer 1

Top-ranking reply

SteveJobsHimself

Level 1

8 points

Apr 14, 2015 8:10 AM in response to locolatin

Hi,

you're not the only one. There are thousands of users experiencing the same problem. There already exists a discussion in this forum, (43 pages now), where lots of people have posted there problems. Could you post your whole story here: My Retina Display has stain damage, HELP!!!

As far as I know, it is the biggest thread dealing with this. I guess Apple should realize how huge this problem is.

Good luck,

SJH

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Answer 2

epvaldo

Level 1

20 points

Apr 14, 2015 2:35 PM in response to locolatin

Many people are experiencing this issue. I have a late 2013 model which has this problem. It's very sad that Apple just doesn't take ownership of this manufacturing defect. I guess this is the new normal.

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Answer 3

Sep 7, 2016 4:53 AM in response to locolatin

Hi, I've got this problem solved by Apple. I have same problem about 6 months ago. I decided to call the Apple support. and they replace my screen for free. you can check it here. https://www.youtube.com/watch?v=FdTQRCUil7o

PS: my mac is not under warranty

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Answer 4

Mark808

Level 1

9 points

Jan 28, 2015 3:40 AM in response to locolatin

I have the same issue, MBPr 15" late 2013, November 2014 I had the screen replaced under warranty and now in January 2015 the coating is coming off the replacement screen.

It starts at the top of the screen I guess where I lift up the screen.

I only use a soft cloth moistened with water to clean the screen.

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Answer 5

Jun 26, 2017 6:17 AM in response to locolatin

I have the sam issue , I bought Mac Pro in 2016 and after 3 months I am experiencing the same issue, i never clean with anything even water. i just used it up to now, i did not know about this issue, now it is more than 1 year.

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Answer 6

carl wolf

Level 6

14,631 points

Dec 30, 2014 4:44 AM in response to locolatin

What did you use to clean the screen? Regardless, you can always make an appointment to speak with an Apple Genius to discuss your options.

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Answer 7

Dec 30, 2014 4:48 AM in response to locolatin

Apple recommend not using liquid screen cleaners and alcohol sprays as it can destroy the finish. I'm guessing this is what they mean lol

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Answer 8

locolatin Author

Level 1

8 points

Dec 30, 2014 6:35 AM in response to carl wolf

As I said, slightly wet microfibre cloth.

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Answer 9

Mar 22, 2015 6:51 PM in response to locolatin

I have a MBP Mid 2012 (A1398) and have noticed this "peeling" issue for some time now. It has been getting worse and I do have Apple care which expires this July. I just ended a chat session with support and this person has never heard of this issue before. I even sited a few articles regarding this to her so she now knows it is a problem. I have an appointment at the store this Tuesday; i will update this thread on their answer on why this is happening and if they will replace the screen.

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