Ipad won't accept Apple ID and password after restore and update

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Level 1

31 points

Ipad won't accept Apple ID and password after restore and update

iPad got locked and it wouldn't accept passcode. So, we followed the restore instructions to erase the iPad and start fresh. Now it won't accept the Apple Id and password, even though the iTunes store does accept that same apple Id and password.

Why? We thought the restore would be a complete restore and no remnants of the previous software, IDs, etc., would be ... well, restored.

Is there away to do that. Erase everything except what came on it when it was take out of the box?

iPad, iOS 8

Posted on Dec 30, 2014 4:27 PM

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Answer 1

Best reply

lady meko

Level 1

4 points

Jan 25, 2017 12:32 AM in response to Scott Hines

i have the same problem with my iPad mini it randomly restarted and when i got to the apple id part and enter my password it said wrong password and when i tryed it again it said this apple id cannot be used strange isn't it

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Answer 2

Demo

Level 10

166,494 points

Dec 30, 2014 4:45 PM in response to Scott Hines

Yes, you can restore to factory settings, if that is what you really want to do. But I imagine his is what you had to do to unlock the device, if you want to restore as new, do not restore any backups.

Use iTunes to restore your iOS device to factory settings - Apple Support

Before you do that, did you try just restarting or resetting your iPad? Maybe a system reset will clear things up.

Restart or reset your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

Scott Hines Author

Level 1

31 points

Dec 30, 2014 4:48 PM in response to Demo

Thank you. I did the complete restore and it refuses to accept the apple password. I've been through the Hello screen, English, Wifi network join and come to a dead end at the Apple ID and Password.

I guess I'm going to have to go to the Apple Store and see if they can figure it out.

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Answer 4

Demo

Level 10

166,494 points

Dec 30, 2014 4:53 PM in response to Scott Hines

Exactly what happens that it won't accept the pasword. Are you getting a specific error message, or does the device simply not respond when you enter the password.

Have you tried skipping the Apple ID part until you get the device activated again and then try to enter the Apple ID and password in the settings once it is uo and running?

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Answer 5

Scott Hines Author

Level 1

31 points

Dec 30, 2014 4:57 PM in response to Demo

"Incorrect Apple ID or Password."

I know that it's the right ID and Password. There isn't another one.

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Answer 6

Scott Hines Author

Level 1

31 points

Dec 30, 2014 5:00 PM in response to Scott Hines

Further more it tells me "This iPad is currently linked to an Apple ID (s*****@icloud.com). Sign in with the Apple ID that was used to set up this iPad.

And that's what I've done. I've even gone to the iCloud, checking the settings for this device and it says "No devices listed."

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Answer 7

Scott Hines Author

Level 1

31 points

Dec 30, 2014 5:02 PM in response to Scott Hines

I just got another type of response:

Incorrect Apple ID

"s******@icloud.com cannot be used to unlock this iPad."

Sigh

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Answer 8

Demo

Level 10

166,494 points

Dec 30, 2014 5:05 PM in response to Scott Hines

Scott Hines wrote:

Further more it tells me "This iPad is currently linked to an Apple ID (s*****@icloud.com). Sign in with the Apple ID that was used to set up this iPad.

WWell that explains why you are getting the incorrect ID and password message. Is this device second hand? You are getting the Activation lock message.

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Answer 9

Scott Hines Author

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31 points

Dec 30, 2014 5:07 PM in response to Demo

nope. a one-owner model who used that exact same AppleID and Password to set it up.

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Answer 10

Demo

Level 10

166,494 points

Dec 30, 2014 5:14 PM in response to Scott Hines

After rereading the whole discussion, I took note of your use of the word "we". I assume that this is not your device and you are trying to help someone get through this. If that's true, is the other person sure about the information that they provided to you? If it is and you are still beating your heads agains the wall. You can try here for help.

Contact Apple for help with Apple ID account security - Apple Support

IF that fails, then a trip to an Apple Store would be in order. They will want to see proof that the device does belong to the person that wants to have the device unlocked, so make sure that you bring all paperwork that you have to prove ownership.

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Answer 11

Scott Hines Author

Level 1

31 points

Dec 30, 2014 5:20 PM in response to Demo

Sorry, using the editorial We. Though I did have someone else look at to see if they had a clue.

No sadly, this very expensive paperweight is mine. And since I've used the ID and password to sign into iTunes and the iCloud, I know that it is the correct one. I would not use another Apple ID on this device — the aforementioned paperweight.

I've crying Uncle for tonight and taking it to the Apple Store. They can deal with it. It's under warranty.

Thanks!!!!

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Answer 12

Demo

Level 10

166,494 points

Dec 30, 2014 5:26 PM in response to Scott Hines

I'm sorry that I wasn't able to help. Good luck and let me know how it turns out.

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Answer 13

Scott Hines Author

Level 1

31 points

Jan 1, 2015 8:20 AM in response to Demo

The person at the Apple Store confirmed the account information and found himself stumped as well. So, he took into the "back room" and did some voodoo on it (you should have seen the size of those chicken bones!) and it works again. All is well in the universe again. Thanks for your input.

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Answer 14

Demo

Level 10

166,494 points

Jan 1, 2015 9:56 AM in response to Scott Hines

I think I'm glad that I didn't see the chicken bones 😁. I am happy to hear that you got it all sorted out and working again. Thanks for the update and Happy New Year to you!

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Answer 15

May 19, 2015 1:36 PM in response to Demo

I have exactly the same problem and have spent ages trying to search for information on how to fix it! My Ipad was a brand new gift from my brother, an Apple employee. I guess I will have to go to the nearest Apple store which happens to be miles away, unless anyone has any tips?

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