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Level 1

31 points

Ipad won't accept Apple ID and password after restore and update

iPad got locked and it wouldn't accept passcode. So, we followed the restore instructions to erase the iPad and start fresh. Now it won't accept the Apple Id and password, even though the iTunes store does accept that same apple Id and password.

Why? We thought the restore would be a complete restore and no remnants of the previous software, IDs, etc., would be ... well, restored.

Is there away to do that. Erase everything except what came on it when it was take out of the box?

iPad, iOS 8

Posted on Dec 30, 2014 4:27 PM

Best reply

lady meko

Level 1

4 points

Posted on Jan 25, 2017 12:32 AM

i have the same problem with my iPad mini it randomly restarted and when i got to the apple id part and enter my password it said wrong password and when i tryed it again it said this apple id cannot be used strange isn't it

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16 replies

Jan 25, 2017 12:34 AM in response to Scott Hines

you sure he didnt replace it with a new one??

Ipad won't accept Apple ID and password after restore and update