Audio Interface Connection Issue

Question

Level 1

8 points

Audio Interface Connection Issue

I have recently purchased Native-Instruments' Komplete Audio 6 for production use in Logic Pro 9 and I have been experiencing a connection issue. The USB connection light on the interface itself blinks whenever it is plugged in and my Mac Book Pro Retina cannot detect the device whatsoever. This means, I believe, that it is receiving power. I have been able to connect the two devices for very short periods of time (maybe 5 minutes) before it disconnects and returns to a blinking pattern sending an error message that the interface returned -2. (Whatever that means)

I have contacted Native-Instruments directly about the issue and they only respond with "update your firmware to the latest version." This would be fine except that the interface has to be connected to run a firmware update. (If that even is the problem) I have also deleted and reinstalled the driver/firmware multiple times.

I have gone through and completed all of the NI's websites troubleshooting guide to no avail and am becoming desperate for answers.

Is there any input that could help me with this endeavor, or perhaps a troubleshoot that I have overlooked?

thanks.

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Dec 30, 2014 5:01 PM

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Answer 1

Feb 24, 2015 3:50 AM in response to aldybaldy1

Hi,

I am having the same USB issue with my KA6, can you explain in more detail how you did this exactly? I hate to sound not tech savvy, but that is exactly what I am and this cut in the middle of playing is killing me. Thanks!

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Answer 2

Dec 30, 2014 5:15 PM in response to aldybaldy1

If you are connecting the Audio 6 (or any other USB2 Audio/Midi device for that matter) via USB to a USB3 port on your Mac.. (which I am assuming you are doing..) try using a Powered USB2 hub.. and connect the Live 6 to that and then connect the Hub to the USB3 port... Make sure you don't connect anything else to the hub.. so the Live 6 gets the max power from the hub...

Using a powered Hub with a USB2 device to connect to a USB3 port on a Mac or PC.. often helps out issues that are caused by the lower power that a USB3 port provides...

Its not a certain fix but often it works...

if it does work, you can then update the firmware which may alleviate the need for the powered hub.

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Answer 3

aldybaldy1 Author

Level 1

8 points

Jan 6, 2015 12:16 PM in response to The Art Of Sound

I took your advice and purchased a 2.0 powered hub. (More research indicated that this was the best course of action) Once I plugged the interface into the hub and the hub into the computer, the KA6 began to work perfectly. However, after about 10 minutes the KA6 went back to its former blinking status. (I also checked the firmware during this ten minute period and it was up to date)

I am beginning to think that my KA6 may be a bunk interface. Do you have any more inout on the subject matter? Thanks.

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Answer 4

Jan 6, 2015 12:31 PM in response to aldybaldy1

Its odd that it worked for a while and then stopped working as normally if this fix is going to work, it works and keep-s working ...... but given what you describe as happening that would/could more likely indicate the KA6 is on the fritz.....I'm afraid to say....

One thing to confirm.. You are running both firmware 1.1.6 and Drivers 1.0.8 yes?

If so....

Time to contact NI again, and report to them you are already running the latest Firmware and drivers... and the blinking has returned...

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Answer 5

aldybaldy1 Author

Level 1

8 points

Jan 6, 2015 7:35 PM in response to The Art Of Sound

I have fixed the problem completely. The issue was that the Native Instruments online download for the firmware/driver is bunk. I solved this by duplicating the downloader from the installation CD provided onto a usb memory stick and then downloaded it onto my computer... (I have a Mac Book Pro Retina so it does not have a disk drive) Now the KA6 runs perfectly without the need for a USB powered hub. Thank you for your help, it's a relief to finally resolve this issue.

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Answer 6

Jan 6, 2015 7:46 PM in response to aldybaldy1

That is good news.. Glad you got it resolved...

Cheers..

Nigel

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