Q: ipad air cannot find my air printer now, was able to before update. Unplugged Router, printer and turned off iPad, powered back up in same order, still no air printere found! Other iPad air can find it, mine cannot, What do I do next?

Hello there, mostover53.

When having issues using AirPrint on your iOS device, the following Knowledge Base article offers up some practical steps for troubleshooting:

About AirPrint - Apple Support

For best results

• Make sure your software is up to date. For iOS, verify that your device is using the latest version of iOS available and that the app you're printing from is up to date. For OS X, Use Software Update to update OS X and apps you've purchased from the Mac App Store.
• AirPrint printers connected to the USB port of an Apple AirPort Base Station or AirPort Time Capsule are not supported with AirPrint. Connect your AirPrint printer to your network using Wi-Fi, or connect it to a LAN port on your AirPort device using Ethernet.
• Make sure that your AirPrint printer is connected to your network before attempting to print. Some AirPrint printers can take several minutes to join a network after being turned on.

If you're unable to print

Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

1. Make sure your printer has paper, and enough ink or toner installed.
2. Make sure your printer is connected to the same Wi-Fi network as your iOS device.
3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
4. Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.
5. Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.

 

The information below is provided by each manufacturer and is updated once a month by Apple. You can use the Find feature of your web browser (usually Command-F) to search for a specific device in this list. If you don't see your printer or server listed, check with the printer manufacturer for more information.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.