Safari gets stuck/very slow on some sites

Some weeks ago I did install by mistake a Mavericks Developer Pre-Release of 10.9.2 (or 10.9.3... I don't remember exactly) on my development Mac.


Since then Safari gets stuck on some sites; one of them is StackOverlow. The page loads partially then Safari hangs for some time 5-15 secs. (user interface becomes non-responsive with spinning wheel) then the page finish to load.


I was hoping the problem would have been fixed with the first public release so I didn't swiched back to the last backup (second mistake, very stupid).


Now on 10.9.5, Safari 7.1.2 (9537.85.11.5) the problem still persists.


I hope there is a way to fix the issue without reinstalling everything.


Thanks in advance for any help.


Paolo.

MacBook Pro (15-inch Early 2011), OS X Mavericks (10.9.5), Safari 7.1.2 (9537.85.11.5)

Posted on Jan 3, 2015 5:01 AM

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20 replies

Jan 9, 2015 8:01 AM in response to paol0

The system is so heavily modified by third-party software that, instead of trying to remove the modifications piecemeal, you should erase the startup volume, reinstall OS X, and then go through the initial setup process, restoring only user data and settings from a backup—not applications or other files. This course of action will be the easiest and most reliable.

Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.

Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

When you restart, you'll be prompted to go through the initial setup process in Setup Assistant. That’s when you transfer the data from a backup.

Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.

After that, check the App Store for software updates.

If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

I strongly recommend that you never reinstall commercial "security" products or "utilities," nor any software that changes the user interface or the behavior of built-in applications such as Safari. If you do that, the problem is likely to recur.

Any system modifications that you do choose to install must be kept up to date. None is required for normal operation.

Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.

Never install any third-party software unless you know how to uninstall it.

Jan 9, 2015 9:11 AM in response to Linc Davis

Btw: reinstalling everything from scratch and reconfinguring each application does not make sense as a solution to just fix Safari.


Anyway thank you for your support and patience, I appreciated it.


I understand that fixing issues like that is not trivial at all and probably impossible to do remotely via exchange of messages on the support forum.


Paolo.

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Safari gets stuck/very slow on some sites

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