iPhone won't make call with OnStar

Question

Level 1

0 points

iPhone won't make call with OnStar

I hope someone will be able to help me. I have an iPhone 5s and a 2011 Chevrolet equinox. Until recently, I had no problems. Several months ago, the phone feature stopped working through The Bluetooth system. I can tell Siri to place the call by using Bluetooth, but when it actually starts the call, the Bluetooth disconnects and I have to use the phone.I have tried simply dialing a phone number hoping that the Bluetooth would pick it up, When someone calls me, the phone rings through the speaker system, clearly through the Bluetooth link, but when I answer the phone, the Bluetooth disconnects. I was on the old operating system, but I upgraded to 8.1.2 to see if I could fix it. It did not help. I have deleted the link to the phone and re-sync to my phone several times.I truly hope there's someone out there who can tell me which magic button I'm missing because you will make my day! Thank you to all who have read this and anyone who is willing to help me.

iPhone 5s, iOS 8.1.2

Posted on Jan 5, 2015 5:54 PM

Reply

Answer 1

chuck_3rd

Community Specialist

Jan 7, 2015 6:48 AM in response to TheJeepGirl

Hi TheJeepGirl,

To troubleshoot this issue where your Bluetooth is being disconnected from your car's system, please follow the information outlined below.

Bluetooth disconnects, intermittent connectivity, or unable to find

Move your iOS device closer to the Bluetooth accessory.

Position your iOS device and Bluetooth accessory in direct line of sight of each other. For example, move the Bluetooth accessory and iOS device to the same side of your body.

Remove any case, stand, or other accessories from your iOS device and see if performance improves.

Check for sources of potential interference and move both the iOS device and the Bluetooth accessory away from other electronic devices.

Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN, and APN settings.

If your device is still experiencing issues

If the steps above have not resolved the Bluetooth behavior you are experiencing, perform a software restore in iTunes.

If the issue persists after restoring your iOS device in iTunes,contact Apple for support and service options.

iOS: Troubleshooting Bluetooth connections - Apple Support

Take care,

Alex H.

Reply

Answer 2

pogster

Level 5

5,123 points

Jan 7, 2015 6:58 AM in response to TheJeepGirl

I'm not clear on what you are trying to do. You mentioned OnStar in your subject title. OnStar uses the vehicles own internal 'phone' to make calls but its a subscription service you have to pay for. Are you trying to connect your phone to the vehicle's Onstar service?

Reply

Answer 3

TheJeepGirl Author

Level 1

0 points

Jan 11, 2015 9:45 AM in response to pogster

Hi, I have an OnStar subscription and have purchased some minutes. However, I have been able use the car's Bluetooth feature to place calls on my iPhone and make calls hands free, thus not using the OnStar minutes, which are expensive. I noticed that this stopped working a few months ago, but not around a time that I (knowingly) updated my phone's software. I can tell the phone to make a call using the car's bluetooth, but when the actual call starts, the call is only on my phone and not working through the car's bluetooth - VERY inconvenient when heavy traffic and someone is giving me directions to a location.

Reply

Answer 4

TheJeepGirl Author

Level 1

0 points

Jan 11, 2015 9:46 AM in response to chuck_3rd

Thanks - I will try the reset options as my phone is usually on the dashboard or passenger seat, so I can't get any closer or the phone more naked. 🙂

Reply

Answer 5

pogster

Level 5

5,123 points

Jan 11, 2015 10:10 AM in response to TheJeepGirl

Pairing the phone to your car and using OnStar are too entirely different features thus my question. One does not interact with the other. If after doing the above and the problem persists call your dealer and see if GM has issued any firmware updates for your vehicle.

Reply