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''Sim Not Valid'' on activation screen! *PLEASE HELP*

I have purchased the iPhone 6 64GB Silver from Verizon Wireless. I purchased it on November 18th 2014 and i was able to use the phone under the Verizon Network for 2 days I asked Verizon as ALWAYS to have to Unlocked because i was leaving the country in business trip for a week and therefor i wanted to use my iPhone with the Vodafone Network as i have always done this with the previous iPhone's under Verizon network. When i had my iPhone 5 & iPhone 5S i have called Verizon to have it unlocked and therefor they have done it, but now with the new iPhone 6 they tell me that its a 4G Phone and its already unlocked sir, there is nothing they can do to unlock it any further but in reality the iPhone 6 its Lock to Verizon Wireless Network, according to Apple, and Vodafone they both say that its Locked to Verizon Wireless, that's what it shows in their system. Now i have called Verizon and asked them again to unlock my iPhone which they insist and tell me the same thing over and over even their Manager and Global Team Support including the Supervisors they all say the same thing that the iPhone is Unlocked!!!! Now i have contacted Apple again this time Apple said that it is locked to Verizon is what they see on their computer that this IME#354409063763754 is showing Locked to Verizon once again and again and AGAIN! so who is lying here Apple or Verizon?!? Interesting! one of the Apple costumer care could not believe my story after speaking to 5 different one from Apple and 38 different from Verizon, and there for she decided to call Verizon and find out why aren't they unlocking my device. now, after being on the phone 3 way me Apple care and Verizon for 15min Verizon hangs up the phone on Apples face and tells me I can Not Believe they hang up on my face! interesting huh? Well Apple care then said ill transfer you to Seignior Adviser for further help there is nothing that she could do, but transfer me to much higher grade in helping the costumers. Now the Seignior Adviser couldn't believe that i had to go through all this and said I'm here to help and i will help, i said sure you will, will see how much you can. Then he tries and tries and in the end NOTHING! since he couldn't do anything he said let me transfer you to much higher which is their Consumer Relations. Now they couldn't believe that i had to go through all this and that they have never heard such story that this had happen to anyone before, there for he was going to help me resolve my issue. Now they have contacted Verizon and Verizon keeps saying the same thing mean while on the Apple system it still shows Locked to Verizon Wireless.


Now what they Verizon and Apple did to try and resolve this issue is Connecting my iPhone 6 to iTunes and have it Factory Restore! ok! so i did as i was told,

now after 30 min of restoring the iPhone to factory settings im back to Activation Screen from beginning.

1. Choose Language - English

2. Choose Region - United States

3. Choose Wi-Fi

4. Sim Not Valid!

there is no other options, either go back or retry, and none has worked. I have done the Restore 5 times with and with out sim card and still same error,

With out the sim card, after choose the Wi-Fi, it says Sim Required, there is no other options only go back and retry.

I put the sim back in and its still says the same

<Back

SIM NOT VALID

The SIM card that you currently have installed in this iPhone s from a carrier that is not Supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Try Again

Now i cant even go to my home screen what do i do? PLEASE HEP!

I really need to get this iPhone 6 to work, I need help please someone help, they both companies have lied to me Verizon and Apple, and they both not doing a **** thing about it, its been almost 2 months and i haven't been able to enjoy my iPhone, they have got my hard earned $$$$ and they don't send me a new device to have it replaced, I have requested a NEW one since i have paid for new and they Sorry we cant under their Policy and my 14 money back is expired, well its expired because of them not me. they keep on pushing and putting me to wait here and there so time went out and me still without a working device yet they have got my money $$$ 😢

I really need Help Please any suggestions?

I thank you all very much from the bottom of my heart for taking the time to read and respond to my need.

THANK YOU ALL



iPhone 6 64GB Silver

Setting - General - About:

Version> 8.1.2 (12B440)

Model> MG642LL/A

Serial Number> DN*********5MH

IMEI> ***********

MEID> 35440906376375

Modem Firmware> 1.04.00


<Personal Information Edited by Host>

iPhone 6, iOS 8.1.2, null

Posted on Jan 7, 2015 12:05 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2015 1:29 AM

If you purchase a phone from Verizon, then if you are in the US, then you can only ever use this phone in the US on Verizon and no other operator because Verizon is a CDMA carrier and in the US, then it is locked to Verizon and if in the US, then you need to have a contract with Verizon to be able to use the phone.


However, the Verizon phone does have a GSM sim card tray and this is unlocked and intended for international travel, so that you can use local sim cards in your phone whilst travelling and no incur international roaming charges.


The problem may be that if you are in the US and you are trying to insert a sim card into the phone to activate it that is a GSM sim card, then this will not work because in the US you will only be able to use the Verizon phone on the Verizon CDMA network and no other. If you put a sim card in, this will be local sim cards that are intended to be used whilst travelling.


Also, don't post personal information on this forum - it is a user to user technical support forum and you are NOT talking to Apple here.

183 replies

Jun 18, 2015 6:25 AM in response to Lawrence Finch

Hi Lawrence - with all due respect, unless you have hit this problem like some of us, please refrain from commenting; your continuous comments about scam sites does not add any value to this discussion. Please understand that we do not live in a perfect world - in a perfect world, Apple/Verizon/AT&T would put customers first and try to solve the problem - but thats not happening. Each of them is passing the buck to the other. I paid full unlocked price for this phone and did not get it with a contract subsidy. Now, when the phone is not actually unlocked, we are looking for solutions. So it will be great if you understand our situation and emphathize with what we are going through. Feel free to live in your perfect world, I am glad its working out well for you.

Jun 18, 2015 10:02 AM in response to Lawrence Finch

Ive read all 6 pages of history of this thread, I'm still trying to understand "some" people's input, value and intent on this conversation? I literally have refrained myself from posting that previously, but I can no longer. Some people are just typing to be heard.


My Iphone 5 was locked for years, I've tried with At&t, multiple times to no avail. None, because I bought the phone used, but it was still under some sort of business contract. So as a temp fix a few years ago, I went to a tech store, explained to them my situation and they installed a Chinese sim plate contraption which allowed me to insert any use any other sim into my locked phone, I used it with international sim cards abroad and it worked great, but I knew it was a temp fix. Now when I needed a permanent unlock, since at&t denied me many times, I did some research and used a 3rd party service. They were able to factory unlock my Iphone in a few days. I just had to do a restore and the unlock congrats screen appeared. You know how amazing that feels.


@KrazyPalms, I'll keep you updated, I paid via Paypal and it's actually a service someone was offering on Ebay. Yes they're many scams out there, but there is also 3rd party legitimate help. And as I recall reading the previous messages, Lawrence was ignorant about the situation and didn't even believe there could be an Iphone domestically unlocked/and internationally locked. I really don't understand the point of just shouting things off or even being in a part of a discussion that doesn't affect you or having the genuine knowledge or interest to add value to help. Hopefully, we'll figure this out. In the meantime I'm just going to ignore unhelpful posts.

Jun 18, 2015 10:07 AM in response to Shekie2000

Both the "Chinese sim plate contraption" you used and the 3rd party service were/are illegal.


There are only 2 ways a 3rd party can "unlock" an iPhone.

1) Hacking the phone.

2) Using an insider at a supported carrier to illegally submit the serial number/IMEI of the phone to Apple to be listed in the database of unlocked phones. In this case, they will eventually be found out and re-locked.


YOU are the one who is "ignorant" here. I suggest you not only "ignore" the posts you don't agree with, but that you stop posting crap.

Jun 25, 2015 7:59 PM in response to ASE84

The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.




i have sprint and i am trying to activate it under a different carrier. it wont let me put in the unlock code or anything

Jul 20, 2015 7:52 PM in response to NKAL2004

Here is your (partial) answer, having just gone through this with a client using a VZN iPhone 6+ (purchased in U.S.A.) in Italy. First, there is apparently an issue that has come up related to this as of 7/17/2015, which they cannot even pinpoint all the symptoms of nor do they know the solution, but it generates the same error quoted from L Finch below. Second, and more importantly, VZN confirmed that if you remove your VZN SIM from your phone while abroad (or before leaving the U.S.), you will not be able to use it in your phone again until you are back homeside. In my/my client's case (I'm a tech consultant), she got to Italy and purchased a Vodaphone SIM, then tried to switch back to the VZN SIM and got that error. So I think the error is more accurately described as follows: a VZN SIM needs to be on its local (U.S.) network in order to (re-)activate onto the network, otherwise you get the below error message (confirmed).


It sounds like there is a new issue which has cropped up which I mentioned in "first" above, which is why my client is also having a problem getting her Vodaphone Italian SIM to work in the phone, but that's a separate issue.


Hope that helps...



SIM NOT VALID

The SIM card that you currently have installed in this iPhone s from a carrier that is not Supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Aug 1, 2015 1:36 AM in response to ASE84

After two weeks of iPhone ****, my "SIM not valid" activation error has been resolved. The problem was improper "policy" assignments for my phone on Apple's activation servers. Specifically, the Genius Bar looked up the policies assigned to my device and this was the result.


Current policy: Verizon

Next policy: Sprint


The Genius Bar had not seen this problem and quickly elevated the support. They requested a fix from Apple's policy/activation server group and the phone worked the next morning.


Background and Summary:


Model: iPhone 5 64GB Black

Carrier: Verizon

Source: Phone is a replacement from Apple Genius Bar for an iPhone covered under AppleCare

Problem Onset: After using iOS 9 beta, performed a DFU factory restore.

Problem Cause: DFU instigated assignment of "next policy" on activation servers.

Resolution: Apple corrected policy assignment on activation servers.

Time Required To Resolve: 12 hours after submission to activation server group, however, it took two weeks of investigating for me to ask the right question.

Sep 3, 2015 7:29 AM in response to Lawrence Finch

Stop saying what you don't know or never experienced please!! It is now a known fact that some verizon iphone 6 and iphone 6 plus are internationally locked. They will work with all gsm carriers in us but locked for international use. I have seen over 5 of them. Still looking for a way to unlock them.


IF you do a carrier check, they all confirm its Locked.

tthis is an example

IMEI:***************

S/N: F7*******5MF

Model: SVC IPHONE 6 MM 16GB GOLD CI/AR

ICCID: 89014104277760835995

Activated: Yes

iOS: 8.3

First Activation Date: 2015-05-04

Last Activation Date: 2015-08-06

Warranty Ends on: 2016-04-22

Purchase Date: 2015-04-23

Bluetooth Mac Address: 9CFC01BD16B7

WiFi Mac Address: 9CFC01BD16B6

Find my iPhone: OFF

ZIP/SSN Required: NO

Initial Activation Policy Description: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy

Applied Activation Policy Description: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy

Next Tether Policy Details: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy

Lock Status: Locked

<Personal Information Edited by Host>

''Sim Not Valid'' on activation screen! *PLEASE HELP*

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