Sudden loud static noise on bluetooth headset

I'm using LG Tone+ (HBS-730) bluetooth headset on my MacBook Air mid13 on OS X 10.10.2 Yosemite.


Since a few days ago, while I was listening to music and such on my headset, sometimes, a loud static noise (max volume I think) started suddenly, which shocked me and led me to quickly pull the earpieces out. No other sound is recognizable since this static noise is so loud. The noise does not stop until the bluetooth is disconnected by either turning off the headset or the bluetooth module from mac. Turning the headset on again, it works again normal.

While the noise exists, if I mute the volume on mac, the static noise stops, but comes back when I increase the volume again. Volume control on the headset did not do anything.


I'm suspecting either the bluetooth module on the laptop or the bluetooth module in the headset is bad, but couldn't test with another headset as I don't have anything else. It happened 3 times for the past 3 days I have been using it.


MBA is a little bit over 1 year old and the headset is about 1.5 years old, no related problems were experienced in the past.


Does anyone have any clue or similar experience?

MacBook Air, OS X Yosemite (10.10), null

Posted on Jan 8, 2015 1:21 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 26, 2017 9:54 AM

It's the end of 2017 and this is still happening on occasion. It seems to be related to selecting the bluetooth device as an audio input in the system preferences. If I select some other audio input source, the static stops and audio through the headset is fine.

187 replies

Jun 3, 2015 4:08 PM in response to Stuartea71

hi Stuartea71 got a fix already followed Performaman630 tips and it worked fine. btw im already on yosimite 10.10.3 but their is one update that is still on my App Store its the Thunderbolt firmware update 1.2, it wont update dont know why i already did everything. anyways as long us i can now play without the statics while playing on my beats them im good. thank you.🙂

Jul 23, 2015 4:35 PM in response to aeff15

I'm having this as well, across all my Bluetooth devices and with or without iTunes running


MBA 2013, OSX 10.10.4, various bluetooth headsets, various audio apps. iTunes 12.2.1


Steps to reproduce for me: play music or sound to Bluetooth, then shut the lid and let it sleep, wake up and any attempt to play music again. This will result in ear bleeding static noise.


Seems to be a Yosemite bluetooth issue.

Feb 1, 2017 12:30 PM in response to jinkim608

I see that this problem has been reported 2 years... 13 pages of complaints and no response from Apple.


Not only that, I have a mid-2015 MBP running latest patch of Sierra that just began doing that today.


I have Bose QC35 headphones which are bluetooth enabled wireless. I thought initially that it was the headphones going defective. I tried using the cable instead of bluetooth and still got the same static noise. So the issue is not only bluetooth but rather the bug is related to how the laptop sends its audio to external receivers. Apparently Thunderbolt is not having this issue. The audio works fine on my monitor (Dell 3415) which is connected to the laptop using a single Thunderbolt cable.


I put the headphones into its original packaging and getting ready for return but soon realized it's not the QC35 having issues... I know that because I plugged in my previous 5 year old Bose headphones and they got the exact same noise.


I tried both sets of headphones on other sources of audio and they work perfectly fine. I'm afraid I can't listen to quality music at my desk while working anymore... until there's a fix from Apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sudden loud static noise on bluetooth headset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.