Problems with ATI Radeon HD 5770 In Yosemite and Pro Tools 11

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Level 1

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Problems with ATI Radeon HD 5770 In Yosemite and Pro Tools 11

Hi Everyone. I having a problem here with my video card. I have a mac pro quad core Mid 2010 with 16gb of ram using two displays which have the stock ATI Radeon HD 5770 video card. I have notice every since the update to mavericks the video card was not happy. Now I updated to Yosemite and it's still the same problems. Video playback is not working well. Scrolling in finders and online websites are very very jittery.And random lines appear on the screen (Major issue). And also I use pro tools 11. When i apply plugins in the software then scroll around. My meters and display needle gets real sluggish to the point I think everything going to shut down. But soon as I downgrade back to Mountain Lion, Everything works fine. See me I don't have lots of money to just upgrade all the time. I paid lots of money for my mac pro and they told me at the apple store that this mac will last me 10 years. So I took their word for it. With a wife and 4 kids, money don't fall of trees over here. So Long story short. APPLE PLEASE HELP US MAC PRO USERS WITH ATI RADEON HD CARDS CONTINUE USING THEM PROPERLY CAUSE FOR SOME USERS LIKE ME THEY WORK JUST FINE. PLEASE MAKE A UPDATE SOON TO SOLVE THESE ISSUES CAUSE I KNOW I'M NOT THE ONLY ONE WITH THESE PROBLEMS. Thanks Apple. ROSEWOOD

Mac Pro, OS X Yosemite (10.10.1), Mac pro mid 2010 with 16gb of ram.

Posted on Jan 11, 2015 6:07 AM

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Answer 1

Mar 25, 2017 6:02 AM in response to iGROOVER

Yep, it's over two years later since the OP, but I'm adding in since I have had the same issues and the same basic setup and software as the OP, only with my Mac Pro 4,1 Quad Core and the stock Nvidia GT120 video card.

Pro Tools 11.3.2, OS X 10.10.5, one single monitor connected via DVI, and I MUST run Quartz Debug and disable Beam Sync to suppress SOME of the glitchy graphics. I still cannot successfully automate faders in the Pro Tools edit screen by clicking and dragging in real time without some glitching.

Like the OP, and many other users, I am stuck. No money to upgrade machines at the moment, and really I have no need to for my purposes, except for the glitchy graphics using one essential program.

In all, this just *****.

I guess I'll try the SMC reset thing, but I have a feeling it'll be a waste of time.

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Answer 2

The hatter

Level 9

61,001 points

Jan 11, 2015 7:09 AM in response to Rosewood216

you should try a clean install of Yosemite - that insures it works - and Setup Assistant will bring over all your other stuff just fine too.

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Answer 3

kahjot

Level 4

2,463 points

Jan 11, 2015 8:45 AM in response to Rosewood216

Have you tried running the system with only one monitor hooked up? I have a 2010 Mac Pro (24GB RAM) with the same card that works OK with Yosemite so far. But I only have one monitor attached.

In the meantime, if everything works with Mountain Lion, you can keep using that. I'm not using Mavericks, let alone Yosemite, for anything critical.

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Answer 4

Rosewood216 Author

Level 1

0 points

Jan 11, 2015 11:25 AM in response to The hatter

Thanks for the respond. And yes I did everything Clean install the os and I even call apple and they had me do a reset on my mac. Pram ect… And still no fix. I really think there's an issue with the os with radon video cards. Thats why i'm beggin apple to fix it.

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Answer 5

Rosewood216 Author

Level 1

0 points

Jan 11, 2015 11:30 AM in response to kahjot

Thanks for the respond. Yes I tryed it with 1 monitor and still the same issue. I guess you got lucky. Me as a Pro Tools user I need my 2 monitors cause it gives me better work flow when working. I tryed the update to Yosemite cause I have some downtime in my studio. APPLE HEEEELPP!!!!!!

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Answer 6

Jan 11, 2015 12:56 PM in response to Rosewood216

There are no know problems with the software for the Apple 5770 in the versions of Mac OS X you listed.

You may have a broken display card, or you may have one or more of many, many other problems.

Do not wait for Apple to fix this one -- unlike many others, this one is not their problem.

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Answer 7

Rosewood216 Author

Level 1

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Jan 11, 2015 8:57 PM in response to Grant Bennet-Alder

Ok Guy here is the deal. I did everything in the book. I even updated to Yosemite just to show the guys at the apple store whats going on today. they seen what I was talking about and was puzzled. 1 guy said somebody came up there last week with same mac with same issue. One of the genius stopped me before I left and told me to bring my make to the bar. He hooked it up to a ethernet cable and a screen popped up I never seen before on my make. He was running type of tests even an hardware test. Everything showed up great all working fine. So I don't know what to say. My mac is hooked up to a power conditioner to keep all my studio gear running great. Its like insurance to my gear. So like I said I really think its something with Yosemite.

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Answer 8

Jan 12, 2015 8:31 AM in response to Rosewood216

And random lines appear on the screen (Major issue).

that is likely to be a sample defect of your particular graphics card. You should get a replacement card. You can run both 5770 cards at once and compare them.

My meters and display needle gets real sluggish to the point I think everything going to shut down.

There have been big additions to what Spotlight searches for, even in the background. You need to turn off the last few items for your Mac to be as responsive as it was under Mavericks:

.

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Answer 9

Rosewood216 Author

Level 1

0 points

Jan 13, 2015 5:27 AM in response to Grant Bennet-Alder

I got a new video card yesterday the same card and its doing the same thing. tried the spotlight thing and that did not help. So as of now I don't know what to do. And I'm taking that video card back.

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Answer 10

kahjot

Level 4

2,463 points

Jan 13, 2015 6:13 AM in response to Rosewood216

Are you using any software that requires Yosemite?

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Answer 11

Rosewood216 Author

Level 1

0 points

Jan 14, 2015 7:33 PM in response to kahjot

Yes Pro Tools 11.3.

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Answer 12

Rosewood216 Author

Level 1

0 points

Jan 26, 2015 2:23 PM in response to Rosewood216

So nobody have no answer to this no help. Whats up people.

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Answer 13

Jan 26, 2015 3:35 PM in response to Rosewood216

Nobody wants to tell you to your face that this is likely to be a self-inflicted problem.You have probably added third-party stuff that is slowing down your Mac, like so-called Anti-Virus software or add-on programs that make changes to Mac OS X and slow it down.

Things you can do on your own are to run Activity Monitor, and look at the CPU display to see where your processing power is going, and whether it is actually all used up or there is still some idle time. Look at Activity Monitor Memory Pressure display and see if the graph is still all green, indicating no memory shortages.

If you want to talk about this some more, download and run this little free Utility called Etrecheck, which will list some things that might be slowing down your Mac.

http://www.etresoft.com/etrecheck

Then post the report back here for analysis.

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Answer 14

Rosewood216 Author

Level 1

0 points

Jan 27, 2015 11:06 AM in response to Grant Bennet-Alder

Problem description:

video card glitches

EtreCheck version: 2.1.6 (109)

Report generated January 27, 2015 1:54:24 PM EST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

Mac Pro (Mid 2010) (Technical Specifications)

Mac Pro - model: MacPro5,1

1 2.8 GHz Quad-Core Intel Xeon CPU: 4-core

16 GB RAM

DIMM 1

4 GB DDR3 ECC 1066 MHz ok

DIMM 2

4 GB DDR3 ECC 1066 MHz ok

DIMM 3

4 GB DDR3 ECC 1066 MHz ok

DIMM 4

4 GB DDR3 ECC 1066 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en2: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 5770 - VRAM: 1024 MB

Panasonic-TV 1344 x 756 @ 60 Hz

JT240x6-1 1920 x 1080 @ 60 Hz

System Software: ℹ️

OS X 10.8.5 (12F45) - Time since boot: 6:23:19

Disk Information: ℹ️

HL-DT-ST DVD-RW GH41N

OCZ-VECTOR disk0 : (128.04 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Mac Pro (disk0s2) / : 127.18 GB (103.76 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

ST1000DM003-1CH162 disk1 : (1 TB)

disk1s1 (disk1s1) <not mounted> : 210 MB

Pro Tools HD (disk1s2) <not mounted> : 999.86 GB

WDC WD5000AAKS-00V1A0 disk2 : (500.11 GB)

disk2s1 (disk2s1) <not mounted> : 210 MB

Pro Tools HD2 (disk2s2) <not mounted> : 499.76 GB

USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Novation DMS Ltd Nocturn

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ℹ️

Avid Mbox Pro 400mbit - 400mbit max

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/System/Library/Extensions

[loaded] com.avid.driver.firewire.mboxpro (1.3.0 - SDK 10.7) [Support]

[loaded] com.digidesign.iokit.DigiDal (10.3.9f207 - SDK 10.6) [Support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]

Startup Items: ℹ️

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[running] com.avid.mboxpro.helper.plist [Support]

Launch Daemons: ℹ️

[loaded] com.novation.automap.pluginhelper.plist [Support]

[running] com.paceap.eden.licensed.plist [Support]

[loaded] PACESupport.plist [Support]

User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

QuickTime Plugin: Version: 7.7.1

JavaAppletPlugin: Version: 14.3.0 - SDK 10.8 Check version

Audio Plug-ins: ℹ️

Avid CoreAudio: Version: 10.3.9.462 - SDK 10.6 [Support]

3rd Party Preference Panes: ℹ️

Mbox Pro [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

2% WindowServer

1% fontd

0% System Events

0% coreservicesd

0% ManagedClient

Top Processes by Memory: ℹ️

120 MB mds

52 MB Dock

52 MB Finder

34 MB WindowServer

34 MB licenseDaemon

Virtual Memory Information: ℹ️

15.19 GB Free RAM

774 MB Active RAM

273 MB Inactive RAM

933 MB Wired RAM

3.14 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Jan 27, 2015, 07:31:37 AM Self test - passed

Now reminder I revert back to Mountain lion. And like the man said at apple store my video card is fine. If I missed something please help so I can fully function in Yosemite please somebody. And thanks for the app to.

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Answer 15

Rosewood216 Author

Level 1

0 points

Jan 30, 2015 11:49 AM in response to Rosewood216

Hello everybody first of all I would like to say Thank You to the replys and the help. I did a long google reaserch about my problem and I found it is Yosemite & also Mavericks was doing the samething thats i didn't use mavericks. Long story short to solve my problems I had to download Xcode and install Quartz Debug and then disable Beam Sync and everything is working perfectly fine. NO JITTERY **** YEAAAAHHHH. Like I said video card is fine nothings wrong. So like I said APPLE YOU GUYS HAVE TO FIX THIS. But i'm fine for now LOL. Thanks everybody.

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