Help with PreSonus AudioBox USB?

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Level 1

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Help with PreSonus AudioBox USB?

Hi there!

I am a very new MacBoo Pro user (Got my first Mac this week). I originally purchased this computer because, a, it has been the computer that I have wanted forever, and b, I want to do music editing and processing.

I recently purchased the Rode NT1-A Mic,along with studio headphones and sound panels of course, and the PreSonus AudioBox USB Limited Edition. I have been researching extensively about these products and have run into a major issue. Always a flip-side, right?!

So whats going on is that this device (its connected via USB) is not being recognized by my mac. I am up to date on all of my software updates for the computer. It came with a software by PreSonus ("Studio One 2 Artist Music creation and Production System") which due to the Mac not having a disk drive, and due to my research online, it is not necessary to use that software, and I can just plug the AudioBox into my computer, select the audio output, and get started with Garage Band/Logic Pro X. When I go into my system preferances and select sound and search for the audio device, and nothing comes up. My mac is not seeing/recognizing the device. As I said before I have done very extensive research trying to resolve this problem, but I cannot find anything directed towards my situation here.

Thank You so much for any support you can give me regarding this issue.

-Katie

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Jan 11, 2015 2:44 PM

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Answer 1

Japib

Level 4

2,843 points

Jan 11, 2015 2:49 PM in response to katie_music

Hi, actually installing that software will probably solve it. to use the CD with your mac, you have 2 options:

use an external hard drive

or

use the CD drive of another computer (Mac or PC): DVD or CD sharing: Using Remote Disc - Apple Support

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Answer 2

lllaass

Level 10

210,513 points

Jan 11, 2015 2:53 PM in response to katie_music

Contact to the manufacturer.

This

http://www.presonus.com/products/AudioBox-USB/downloads

http://www.presonus.com/uploads/products/3906/downloads/AudioBox_1.3_Release_Not es1.pdf

includes

AudioBox 1.3 is supported with the following Operating Systems:

● Windows 8 and Windows 8.1 (32 bit & 64 bit)

● Windows 7 Service Pack 1 (32 bit & 64 bit)

● Mac OS X 10.8.x and 10.9.4

If you go to System Report and look under USB is the device found?

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Answer 3

katie_music Author

Level 1

0 points

Jan 11, 2015 2:54 PM in response to Japib

So I ran into another obstacle. My brother uses an HP laptop which also does not have a built in hard drive, so he purchased one by LG ("Slim Portable DVD Writer") and I did attempt to install the software, however, that too was not being seen by my Mac. I also looked into that, and it appears that it is compatible with Mac devices, so I do not know what the problem is with that. Further help much appreciated, thank you for your reply!

-Katie

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Answer 4

katie_music Author

Level 1

0 points

Jan 11, 2015 2:55 PM in response to lllaass

could you please walk me through how to access the System Report?

Sorry, I'm very new here!

Thank you

-Katie

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Answer 5

lllaass

Level 10

210,513 points

Jan 11, 2015 2:58 PM in response to katie_music

Click on the Apple icon in upper left then About This Mac>System Report>Hardware>USB

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Answer 6

katie_music Author

Level 1

0 points

Jan 11, 2015 3:04 PM in response to lllaass

Thank you for the additional feedback.

Unfortionatly it appears that it is not there. Correct me if I am wrong.

I am honestly not too sure what any of these devices are but I don't see anything resembling the AudioBox

Thanks

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Answer 7

lllaass

Level 10

210,513 points

Jan 11, 2015 3:11 PM in response to katie_music

The mix may be the composite device. If yo unplug it dies the composite device disappear?

Also, when connected what if you click on it? What shows?

For the DVD drive, it only shows in Finder if there is a CD in it. Also when the DVD is connected what shows under USB hardware in System Report

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Answer 8

katie_music Author

Level 1

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Jan 11, 2015 3:21 PM in response to lllaass

Hi - so unfortunately nothing seemed to happened when I disconnected the USB. when I click on it in my system report I get this:

Also no luck with the disk drive. Searched in spotlight search with all phrases/key words I could think of. Nothing =/

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Answer 9

lllaass

Level 10

210,513 points

Jan 11, 2015 3:24 PM in response to katie_music

Nothing is System report under USB for the optical drive?

I do not know what you were searching for "Also no luck with the disk drive. Searched in spotlight search with all phrases/key words I could think of. Nothing =/"

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Answer 10

katie_music Author

Level 1

0 points

Jan 11, 2015 3:28 PM in response to lllaass

Nothing under optical drive, no.

What do you mean exactly by you don't know what I was searching for?

I was searching in spotlight search to find if it saw the software or not when I used the external disk drive.

sorry

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Answer 11

katie_music Author

Level 1

0 points

Jan 11, 2015 3:40 PM in response to lllaass

You mentioned earlier that the Audio Box works with Mac OS X 10.8.x and 10.9.4. (I did not notice that and look into it clearly enough, I apologize)

I just looked at what version I have and it appears that I am currently running OS X Yosemite 10.10.1

is this the root of the problem?

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Answer 12

lllaass

Level 10

210,513 points

Jan 11, 2015 3:44 PM in response to katie_music

Very likely. That is why I would contact the manufacturer. YOu may need the drivers for the Mac it recognize what the device is.

However, the USB optical drive should work

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Answer 13

katie_music Author

Level 1

0 points

Jan 11, 2015 3:47 PM in response to lllaass

is it possible to downgrade the Mac software, or is that a bad idea? I don't know too much about PreSonus customer support, a bit intimidated by it. Can you help me find the right place to contact them?

Thank you!

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Answer 14

lllaass

Level 10

210,513 points

Jan 11, 2015 4:04 PM in response to katie_music

For support and contact information see:

http://www.presonus.com/support

If your Mac is one of the new 2014 models then you can't downgrade since the earlier OSX version do not have the drivers for the new hardware.

Do the USB ports on your Mac work for any devices?

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Answer 15

katie_music Author

Level 1

0 points

Jan 11, 2015 4:32 PM in response to lllaass

I just connected my phone to the Mac and it seems to be working just fine. My Mac is brand new so I am assuming it will not work. Now when I do contact PreSonus what should I ask them?

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