Help with PreSonus AudioBox USB?

Hi there!

I am a very new MacBoo Pro user (Got my first Mac this week). I originally purchased this computer because, a, it has been the computer that I have wanted forever, and b, I want to do music editing and processing.

I recently purchased the Rode NT1-A Mic,along with studio headphones and sound panels of course, and the PreSonus AudioBox USB Limited Edition. I have been researching extensively about these products and have run into a major issue. Always a flip-side, right?!

So whats going on is that this device (its connected via USB) is not being recognized by my mac. I am up to date on all of my software updates for the computer. It came with a software by PreSonus ("Studio One 2 Artist Music creation and Production System") which due to the Mac not having a disk drive, and due to my research online, it is not necessary to use that software, and I can just plug the AudioBox into my computer, select the audio output, and get started with Garage Band/Logic Pro X. When I go into my system preferances and select sound and search for the audio device, and nothing comes up. My mac is not seeing/recognizing the device. As I said before I have done very extensive research trying to resolve this problem, but I cannot find anything directed towards my situation here.

Thank You so much for any support you can give me regarding this issue.

-Katie

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Jan 11, 2015 2:44 PM

18 replies

katie_music Author

Level 1

0 points

Jan 11, 2015 4:49 PM in response to katie_music

I cannot find a support email.

lllaass

Level 10

210,513 points

Jan 12, 2015 2:11 AM in response to katie_music

See near the end of:

http://www.presonus.com/support/Contact-Technical-Support

Jan 8, 2016 11:34 AM in response to katie_music

For anyone still experiencing problems with this, I found a fix. I have a Mac running Parallels with Windows 10, but ran into the problem where my computer wouldn't recognize the Audiobox. I tested everything and finally found the solution.

*1) Make sure you are using the usb cord that came with your product. Yes, it does make a difference. Although this cable may look like a standard printer/camera cable... it's not. This cable is different because it supports high data flow.

2) On Mac, you probably won't need any driver updates if you're system has Yosemite or higher. It is also not required that you download "Studio One" for the Audiobox to work. I've used it in Final Cut, Ableton Live 9, GarageBand and Logic Pro. I also use it as a MIDI controller for a keyboard.

3) Don't call the manufacturer. They won't help you. (Either find a fix yourself or return it ASAP)

Despite their lack of customer service, Presonus has built a good product.

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Help with PreSonus AudioBox USB?