ipod will not connect to wifi anymore

Question

ipod will not connect to wifi anymore

I have just returned from a business trip and my iPod Touch (5th Gen) will not connect to my home wifi network

I have tested and the iPod connects to other wifi networks without problem

If the wifi is in its normal security mode (i.e. WPA2-PSK) then I get the error "Incorrect password for ..."

I have tried switching off security on the wifi network, network correctly shows without the padlock icon and instead when I try to join I get the error "Unable to join the network"

All my other wifi enabled devices are still able to connect to the network without problem

I tried a restore the iPod from an older back-up (when wifi worked) but that did not solve the issue (I connected to my phone's hotspot to disable Find my Phone)

I am running the latest iOS - 8.1.2 (12B440)

I have checked the wifi router, no blacklists or MAC filtering is switched on (and I am the only person with the router's admin password)

I have tried manually entering the wifi credentials (IP address that does not conflict, mask, DNS etc) and even with no wifi security still cannot connect

Please let me know if anyone has any other suggestions

iPod touch (5th generation), iOS 8.1.2

Posted on Jan 13, 2015 11:53 AM

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Answer 1

lllaass

Level 10

210,411 points

Jan 13, 2015 12:27 PM in response to Adam who travels

Try powering off and then back on your router. Not clear if you did that.

Restore to factory settings/new iPod, not from backup

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Answer 2

Jan 14, 2015 1:42 AM in response to lllaass

Illaas

Thank you for the suggestions however I have already tried both (missed them in my initial explanation). I did a hard power reset (held power and button down until the iPod power cycled). I also tried using the factory restore state before loading my back-up image. Neither worked 😟

Any other suggestions very gratefully received

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Answer 3

lllaass

Level 10

210,411 points

Jan 14, 2015 1:55 AM in response to Adam who travels

If the iPod connects to other networks fine that indicates a problem with your network. I would go to the manufacturer's support site and see if there is a firmware update available. If there is update the firmware. Otherwise, reset the router and re-setup the router

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Answer 4

Jan 14, 2015 4:25 AM in response to lllaass

Hi again. I have already reset the router but unfortunately that did not solve the issue either. However as the router is from Sky and under warrantee they have agreed to replace the router and as the iPod is connecting to other wifi networks I am hoping this will solve the issue

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