My itunes cannot locate my ipod. All the sync option are grayed out and diagnostics says that itunes cannot find usb ports and that no device is connected when it is. What should I do to solve this issue?

Question

My itunes cannot locate my ipod. All the sync option are grayed out and diagnostics says that itunes cannot find usb ports and that no device is connected when it is. What should I do to solve this issue?

So itunes is giving me problems. Since around Christmas time, itunes decided to stop reading my ipod. I connect it to my computer with the usb cable and my computer will recognize that a device is connected but itunes will not. If I go to file->devices and try to sync, all of my sync options are grayed out, while before it would just automatically sync.

When I run diagnostics it tells me that under ports that it cannot find usb ports (it has a green circle?), a type of cable isn't found, and that no device is connected with the usb cable (which my ipod is). I have been trying to fix this issue but nothing is working. I've tried restarting my ipod, itunes, and my computer, i've also tried resetting my ipod and uninstalling itunes then reinstalling itunes but nothing seems to be working.

Does anyone know how to solve this issue?

iPod touch (4th generation), Windows 8

Posted on Jan 17, 2015 7:15 AM

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Answer 1

lllaass

Level 10

210,519 points

Jan 17, 2015 1:45 PM in response to shortstopkate

Do the USB ports work for other devices?

Does the iPod charge?

See

iOS: Device not recognized in iTunes for Windows

- I would start with

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components

- Then do the other actions of:

iOS: Device not recognized in iTunes for Windows

paying special attention to item #5

- New cable and different USB port

- Run this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Also see:

iPod not recognised by windows iTunes

Troubleshooting issues with iTunes for Windows updates

- Try on another computer to help determine if computer or iPod problem

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Answer 2

Clyde77

Level 4

2,789 points

Jan 17, 2015 1:48 PM in response to shortstopkate

try a different cable and usb port - does any other camera or phone show under my computer? have you tried disabling any antivirus like norton? Peace, Clyde

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Answer 3

Clyde77

Level 4

2,789 points

Jan 17, 2015 1:49 PM in response to Clyde77

this article may help

iOS: Device not recognized in iTunes for Window

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Answer 4

Jan 17, 2015 5:36 PM in response to lllaass

I have tried unistalling everything and reinstalling and I'm still having issues. I did buy a new cable too and itunes still will not find it. I ran the diagnostics test again for device connectivity and for ports it says that no USB ports found, No FireWire (IEEE 11394) ports found, and no ipod, iphone, or ipad found either.

This cable though is a generic brand one from walmart. Does it have to be an apple cable in order to work?

Reply

Answer 5

lllaass

Level 10

210,519 points

Jan 18, 2015 1:58 AM in response to shortstopkate

Some third-part cables do not work.

I would connect to another computer to help determine if yo have a computer problem or iPod/cable problem

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