imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.


I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!


My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:


  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.


Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.


I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?


If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.


Thanks in advance 🙂

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

Reply
437 replies

May 16, 2015 9:47 PM in response to mcfloyd49

I got this issue on the ipad air after updating the iphone to 8.3 today. I tried everything suggested with rebooting the ipad, etc.with no help. Then I tried to log in the iphone using the email address that I used on the ipad. A message pops up asking for an app specific password instead of the normal password. After using the app specific password generated from "My Apple ID", I was able to log in facetime and imessage. Hope this will help someone.

May 18, 2015 12:35 PM in response to mcfloyd49

My mom has an iPad 3 (WiFi-only) which has this problem. As expected, my own apple id works fine with facetime and iMessage on the device, and her apple id works with facetime and iMessage on my iphone, so the problem is clearly an association of her apple id and the ipad. Also, I created a new apple id and it doesn't solve the problem. I was just in the phone with support here in Mexico and although the rep was very nice, she was completely dismissive about the stuff posted on this thread, literally saying "don't believe everything you read on the internet" and proceeding to point me to all the fruitless solutions everyone with this issue has already explored. I am planning to call them again and find a way to make them take this problem with the seriousness we expect from the "IT JUST WORKS" company.

May 18, 2015 4:24 PM in response to carlsLobato

After going through the same thing, trying every suggestion, even exchanging my iPad for a new one after one day, (was also a gift for Mother), nothing worked. Believe me there was nothing I didn't try. I had the iPad Mini 3 as well Wi-fi only. I believe the only solution is either wait and hope for a global solution, or call AppleCare and get in line. First step is to speak to a tech....it didn't take long before I was transferred to a senior tech....I spent about 2 hours at least working with him before he said he needed to give it to engineers. Next we put it in test mode with a temporary password, then.. My wait was about 10 days in test mode..each day I would put in my temporary password, it didn't work, then suddenly one night it worked and I almost fell out of my chair! The next day I got a call from the Senior Tech Advisor and he said the engineers had fixed mine. So far so good, only once it quit working again, and asked for my password again but this time it took it the first time.

I Will give them this, they are very nice at least my tech was and very sympathetic and through the frustration that at least made it a bit easier,

MAKE SURE TO GET A CASE NUMBER! So you are in the system, I'm so glad I didn't give up and get an iPad Air because my Mother is thrilled with the size of the mini.

Good luck to everyone here..,,,at least you now know it's not something you are doing wrong! I hope this helps someone!✅

May 18, 2015 11:22 PM in response to mcfloyd49

I had this problem too with my iPhone 6, on iOS 8.3

Here's how I solved it:


Step 1: Under Settings Message, scroll down to where it says ‘Send & Receive’ and tap on it
Step 2: Tap on the Apple ID and then press Sign Out

Step 3: Turn off WiFi
Step 4: Switch off iMessage

Step 5: Turn on WiFi
Step 6: Wait for a while, like 2-3 minutes and then switch ON iMessage
Step 7: Enter your Apple ID details and try to reactivate iMessage


It worked in the sense that now I can send text messages via the WiFi but in Settings>Messages under the iMessage switch says "Wating for activation..."

Weird.

May 20, 2015 2:50 PM in response to alexkoski

Alexkoski, I hope that works for some, but for me and for many others there is nothing there when you go to settings and messages except the choice to log in, no send and receive, nothing to turn on and off and it won't log in no matter what!. When the agent heard this is when he transferred me to a senior agent, followed by handed over to engineers. It's so frustrating I agree, so any suggestions I welcomed when I was fighting this problem! But whatever works I say try it once!

Jun 3, 2015 5:49 PM in response to mcfloyd49

I had the same issue as described initially in this thread and tried all the solutions I could find on the web with no success. I then contacted Apple and they told me it was an engineering issue that they were working on. I asked how I would know it was fixed and I was told to contact them again.


Anyway, to my solution: I logged on to my iPhone -> Settings -> Messages -> Send & Receive and noticed that it only had 1 address where I could be reached at for iMessage and that address was my iPhone phone number. I thought at some time in the past I also had email addresses in there? So I added in my Apple ID username (email address) and my iCloud email. I then went back onto my iPad and could immediately login to both iMessage and FaceTime. So one of those worked.


Both my iPad Air and iPhone are on iOS 8.3 and my iPad at the moment is connected on the wireless network only.


I hope this helps a few of you!!

Jun 24, 2015 4:56 PM in response to mcfloyd49

I have an iPad 3. Same issues with messages and facetime. Doesn't even let me sign in in settings on either messages or facetime - says "check network connection and try again"... I called applecare and was also escalated to Engineering. It is an issue on Apple's side with Apple IDs. He suggested to WRITE FEEDBACK TO APPLE at www.apple.com/feedback so they know how many have this problem. It only takes a couple of minutes.

Jun 28, 2015 7:20 AM in response to ssutton62

This helped me!! When I did the iPad software update that's when it stopped working for me months ago. I just gave up because when I came to the discussion board no one had a solution. I kept the thread up so I could easily come back to it and this morning I just decided to come back to check to see if anything changed. I guess maybe the update erased my email address from the messages and just kept my phone number. So I added my email address. Thank you so much!

Jul 6, 2015 10:57 AM in response to 'shana

Apple finally resolved this problem for me. I could not sign into facetime or messages and did all the fixes on this thread. Then I called apple care. They bumped my problem up to engineers 2 weeks ago thinking it is an Apple ID problem. A few days ago I tried to update software to 8.4 and it got stuck in the middle of the upgrade process for hours. I called apple care again and they exhausted all fixes. The supervisor made me an appointment at the apple store and authorized a replacement ipad. When the store gave me the replacement, it was able to update to 8.4 from my backup and signed into messages and facetime. So there actually is no problem with my Apple ID... it was my iPad. If you have apple care on your device, I recommend having it replaced.

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imessage and Facetime sign in activation error iPad ios8.1.2

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