Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

3 points

imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

Hard reset. Used home button and off button to reset. Didn't work
Reset Network settings. Didn't work
Reset All settings. Didn't work
Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
Apple Genius bar performed a "deep restore". Didn't work
Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
Apple confirmed my Apple ID is correctly verified on their system.

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

Thanks in advance 🙂

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

Best reply

Demo

Level 10

166,500 points

Posted on Jan 21, 2015 7:28 AM

I am sorry that I have nothing to offer other than what you are experiencing seems to be more and more prevalent over the past few weeks. I have seen more people posting about this over the past two weeks than I will see for weeks and weeks. I just cannot believe that it is a software or hardware issue especially when I read posts like yours and like this one here.

Tried everything, FaceTime has an error occurred during activation on my iPad Air.

View in context

437 replies

Sep 19, 2015 8:06 AM in response to mcfloyd49

Go to Settings scroll down to facetime click on facetime right top side of screen sign into activate facetime facetime slides to green activating face time

Works Brian

Oct 16, 2015 9:35 PM in response to mcfloyd49

CHECK DATE & TIME are set to automatic and updated. My kids have 2 ipads plus ipods, plus various iphones between us so I have plenty of experience with these things. I skimmed Apple's troubleshooting list and disregarded it thinking I'd more than covered it and rarely find them of any use. Not to mention I have 2 identical ipads and only one was cause this problem that everyone seems to have. I skimmed this forum and saw mention of the date & time resolving someone's issues (THANK YOU!)...then I remembered my daughter changed the time to cheat on a game a while back.

Whilst it was my fault for overlooking the issue in Apple's trouble shooting it isn't a problem that needs to exist. One way or another a simple addition or change to IOS could at the very least prompt the user to check date & time when the activation fails. My lack of regard for Apple's trouble shooting results from many unnecessary and frustrating issues I and most other users have experienced over the years. One that springs to mind is facetime on my kids 2 which suddenly stopped working. No helpful indication of why but after wasting many more hours of my life I learned that Apple had changed something and a new version of IOS SOLELY for that model ipod was released to 'fix' it. Apple you need to do a lot better...

imessage and Facetime sign in activation error iPad ios8.1.2