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DanaOJoy Author

Level 1

17 points

Safari locked out by Malicious Virus Attack...

Today my Safari was locked out and this warning popped up on my screen. "

Critical Security Warning! Your Mac is infected with a malicious virus attack.

Please contact tech support at +1-888-307-2735 and provide error code WBACK7917 to scan and resolve any potential threats to your personal and financial information, which was being tracked by suspicious connection.

Consequently we are performing additional security checks to verify the source of the attack and have halted all your system resources in order to prevent any additional damage to your system and information."

I called the number but the rep didn't identify herself only stated that they work with Apple & Safarii to help reduce these problems, then proceeded to ask for permission to enter my laptop remotely. I colorfully told her where she could go. So my Safari is locked out, MacKeeper hasn't identified the problem and the Safari app doesn't show in Mackeeper for me to uninstall the entire application. Please help me get rid of Safari then load a brand new one without the Debbie does Dallas getting her sticky fingers in my MaBbook Pro (17-inch) OS X updated 10.10.1 Yosemite.

How can I uninstall Safari on my MacBook Pro when it is entwined into the OS X operating system? Then reinstall a clean version.

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Jan 22, 2015 11:39 PM

Top-ranking reply

DanaOJoy Author

Level 1

17 points

Posted on Jan 23, 2015 5:51 AM

Thank you Dominic23. I realized it was not on the up and up. I may not be a Techie but

I am definitely not gullible, when she asked to remotely access my MacBook I told the rep

to go _-_- herself and reported the issue to Apple, Safari and MacKeeper/Kromtech, but

that didn't solve my issue of unlocking my Safari and getting rid of the popup warning. My

ext tech support warranty ran out in June 2014. Guess it is time to get a new MacTop this

one is 4 1/2 years old, can you say dinosaur.

Thank you again

1. Force Quit- Safari

2. Turn off Wifi

3. Hold Shift Key, relaunch Safari (All previous windows try to open, I closed the windows and cleared the history)

4. Turned on Wifi, selected network

5. Relaunched Safari (Safari opened just fine, no warning, no lock)

View in context

71 replies

Mar 21, 2016 1:11 PM in response to Don Rex

Thank you so much for the information! This happened to me as well and your information took care of it! 🙂

Apr 8, 2016 10:14 PM in response to DanaOJoy

This happened to me today too! I called and it took me a little while but knew they were only trying to get me to pay for the stupid firewall. He was kind of a smart mouth when I told him I could not afford to pay it The did remote my lap top but he quickly became unhelpful and short when I told him I could not pay for it. I am running AVG AND the malware apple suggested and someone posted about also. Anyone have any props if they had remote access?

Jun 14, 2016 2:35 PM in response to DanaOJoy

I called the number too, talked to the guy, and he was really desperate to keep me on the phone to access my computer. It was scary!

The suggest fix worked for me. Thank you, Thank you, Thank you!!!

The interesting thing is, my Safari search has not been working lately. I could type in something I wanted to search, but then nothing would happen when I clicked to search, or even if I clicked the enter/return bar on my keyboard.

The virus repair recipe solved that problem too.

Happy Day! I hope it stays that way.

Jul 8, 2016 6:47 PM in response to Riverboy4u

This happened to me today. I figured out it was probably not real ransomware, but it was disturbing because I could not close the tab or the window -- the red "close" button at the upper left was dimmed out, as was the "x" icon for closing the tab. I quit and restarted, but the window came back. I tried searching the url in firefox, to get information, got the same window in the other browser. MORE disturbing.

I disabled Javascript, quit Safari, turned off WiFi, restarted Safari. This made it possible to close the window and the tab. Just to be safe, I deleted all cookies and my history. Everything seems okay now.

Aug 12, 2016 12:47 PM in response to DanaOJoy

Just to add to the knowledge base here as well. Just had this on my safari (managed to use chrome to get some info on it). The fix did not directly work for me but when turning of the wifi it allowed me to clear all website data. The block is removed now, so fingers crossed it is gone for good.
Cheers,

T_Y

Level 1

13 points

Sep 14, 2016 6:00 AM in response to DanaOJoy

MacKeeper? Check the forums. This is malware.

JimmyCMPIT

Level 7

29,258 points

Sep 14, 2016 6:10 AM in response to T_Y

you are replying to a post made almost two year ago.

Jan 8, 2017 8:29 PM in response to DanaOJoy

THANKS SOOO MUCH!!! I was freaking out with this stuff and u saved my life :))))). Cheers mate.

Jul 22, 2017 12:36 AM in response to Laspoxaroumeni

hey the same thing happened to me today! did they charge you when you call them? I mean I am worried about that I was calling on an international phone call?

Eric Root

Level 10

684,603 points

Jul 22, 2017 6:34 AM in response to perfec316

As long as you didn't give them your credit card information, they have no way of charging you.

lwm1

Level 1

4 points

Dec 12, 2017 6:03 AM in response to DanaOJoy

Thank you very much. It really work.

Safari locked out by Malicious Virus Attack...