Safari locked out by Malicious Virus Attack...

Have you since run a very thorough anti-virus and changed EVERYTHING on your system?

Same thing happened to me, a little while ago now, and it took until only a month or so for them to access my system, meaning my online banking, for example, and fraudulently transfer $10k!

I didn't even know they'd GOT access to my system.

It's SO violating, but I suggest changing every last thing, after you've run a check on the computer.

I'd also appreciate any advice from more tech-savvy people!! :)

hey did they charge you making the phone to them? is it an international phone call? cuz same thinghappened to me today and I ended up calling them and I realized it was a spam when they asked me my credit card info, am I safe? are they going to charge me some fees because I called them?

This is a scam.

1. Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

Just to add to the knowledgebase, this happened to me today on my Macbook -- both with Safari and Firefox. It's not just a Safari problem.

Thanks for the solution. I'll try it right now.

Best,

Tony Lima

The same thing happened to me yesterday... and I almost allowed the guy to remote onto my computer! He actually brought me through the steps to get me back into Safari... closing out and reopening with pressing the shift key. But then he brought me to the same remote access screen that I've used for my job and I was like... wait a minute. He kept insisting that I type in the number that would give him access, but not telling me it would. When I began to question him and he grew hostile and impatient, I knew something was fishy. He said "why would I lie, ma'am," with a thick Indian accent. "We're on a recorded line and hired by Apple to handle this problem. Your financial and private information is at risk." I told him I wanted to check it out first to ensure this was legit and I'd call back. He promptly hung up on me.

My MacBook Air is only 6 months old, so I don't think your computer's age is an issue.

dominic23,

Your solution to worked until I opened Safari again. I tried it several times, but the pop-up messages keep returning while locking the Safari screen.

Any other suggestions?

Don

Safari locked out by Malicious Virus Attack

1. Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

dominic23

Re:

Safari locked out by Malicious Virus Attack...

You said...

"This is a scam.

1. Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network."

Your solution worked until I opened Safari again. I tried it several times, but the pop-up messages keep returning while locking the Safari screen.

Any other suggestions?

Don

I Experienced this today not knowing it was a scam. He gave me a PIN without telling me he would have access to my computer. I entered the PIN and he was on my computer. I told him I was uncomfortable with that and that I want him off. He scanned my computer to check for viruses. what's he gonna do with my computer? Is this a credit card scam or something or did he just want my money? i got off as soon as I realized. Please help.

This worked for me -- but I would like to know the source of the issue, how did it originate?

It can also happen on chrome. I can say it's a scam, as apple would never do that. But if you want to recreate the issue, other than you being sent to it from a website, just copy/paste -> machelpforall.com <- (I'm not going to link it).

Thank you Apple Care!

They resolved my Adware problem with unwanted pop-ups... some that looked like Apple sites and said to call their toll-free number for help...only to try to sell their phony products...all a scam...to get your credit card info!

Even though my laptop is 5yrs. old, Apple Care doesn't charge for resolving Adware problems.

The Apple Care rep used a free (donation) application for eliminating adware....Adware Medic...www.adwaremedic.com...which found and deleted my popup producing adware files.

This is the scam message that pops-up. Another lists a different phone number.

Yep, same thing happened to me today. Not sure why it popped up when it did, but the instructions on how to fix it worked fine. Thx!!