Level 2

307 points

Email notifications from Apple Support Communities

Hi 😕

During a recent discussion here, I received many email notifications; here is one example:-

The text (x2) shown in blue looks like an active link (my mouse pointer changes from a black arrow ➘ to a hand with a finger pointing☝︎) but the link simply doesn't 'work' on my iMac - nor, I've since discovered, does it 'work' on my Microsoft Windows machines!

Here is the 'link' expanded ......

https://btmail.bt.com/cp/applink/mail/LoadMessageContent?cKey=1422174775337-1175 0&iframeID=x-mail-msg-iframe-box-1422174777762&cw=892#27539569

My question is - SHOULD the (apparent) links 'work'?

If so, might the 'problem' lie with BT (my ISP) rather than with my computers?

What do YOU think?

Posted on Jan 25, 2015 1:19 AM

21 replies

HunterBD Author

Level 2

307 points

Mar 29, 2015 2:56 PM in response to Barney-15E

I agree and will continue to pursue BT!

This is to where the link in the previous email from Apple resolved. The link was obviously not going to bring me here!

https://btmail.bt.com/cp/applink/mail/LoadMessageContent?cKey=1427665687696-1584 8&iframeID=x-mail-msg-iframe-box-1427665687793&cw=824#27907836

Thanks again for helping, Barney, 🙂

HunterBD Author

Level 2

307 points

Apr 3, 2015 4:32 AM in response to Barney-15E

Just thought I'd let you know that my 'problem' has been 'escalated' to a Grade 3 investigation!

At least BT are now taking matters seriously. 🙂

Cheers!

HunterBD Author

Level 2

307 points

Aug 18, 2015 12:30 AM in response to HunterBD

UPDATE!

BT have at last conceded that there IS a 'bug' in their software!

I have been advised that BT are now 'working on it' - but there has been no indication of timescale as to when the fault will be corrected!

Whenever I have further news, I will advise!

Have a great week folks! 🙂

HunterBD Author

Level 2

307 points

Feb 8, 2017 12:05 AM in response to HunterBD

UPDATE!

It has taken a VERY long time, but it appears that BT have, at last, ironed out the problem I was experiencing.

Kind regards,

David B.

SiHancox

Level 5

4,953 points

Feb 12, 2017 1:08 AM in response to HunterBD

Glad you finally got it resolved, well done for staying on the case (over two years, might be some sort of record!).

HunterBD Author

Level 2

307 points

Feb 15, 2017 2:21 AM in response to Eric Root

OK - got it, Eric!

Thank you. 🙂

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email notifications from Apple Support Communities