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Remote Desktop Client 3.8.2 keeps reappearing in App Store

See App Store image. No matter what I do, I can't get the Remote Desktop Client Update 3.8.2 update requests to go away in the Mac App Store. See all the records below? That's how many times I've apparently updated it, but it keeps appearing, and obnoxiously apparent every time I use my Dock as the attached image shows. I've had similar issues with other updates, and I'm tired of it.

User uploaded fileUser uploaded file

MacBook Pro, OS X Yosemite (10.10.2), Late-2012

Posted on Jan 28, 2015 9:06 AM

Reply
45 replies

Jan 31, 2015 5:50 PM in response to macsupportadv

This would probably work for those of who have ARD installed, but the two macs I'm having the trouble on are ones that I have never installed ARD on, thus nothing to delete from the Applications folder. I've been tempted to install ARD and then remove it, then reinstall it to see if that would fix it, but for people that don't have ARD installed or purchased, there has to be an alternative. Thanks for the help though, hopefully this will help some of us who have ARD.

Feb 6, 2015 6:08 PM in response to Tux Kapono

I have had this sort of problem with the Lexmark printer software update for YEARS!!! It definitely got updated hundreds, perhaps even more than a thousand times. That went way back into when we had Software Update. At least with Software Update there was a way to tell it to ignore that update. Apple would do well to give us that option in the App Store Updates interface.


What brought me here today is that I was surprised that the App Store updated Apple Remote Desktop Client for me today when I do not even have Apple Remote Desktop Client. Why in the world would they tell me that there is an update for it if I do not even have the program? I hope that I will not continue to get daily reminders that it needs to be updated so many of you are.

Feb 6, 2015 7:50 PM in response to erpilgrim

Apple would do well to give us that option in the App Store Updates interface.

You can actually hide updates like you used to, it's just not very intuitive. You just need to right-click in the update space you want to hide, and it should say "Hide Update". I'd take a screen shot from my own machine, but I don't have any updates right now. This picture shows you what it should look like though.

User uploaded file


What brought me here today is that I was surprised that the App Store updated Apple Remote Desktop Client for me today when I do not even have Apple Remote Desktop Client. Why in the world would they tell me that there is an update for it if I do not even have the program?


You do actually have the client software on your computer, everybody does, which is why everybody is getting this update. The client software is part of the OS. If you've ever used the "Screen Sharing" application before, you were using the client software. Or if you have a Mac at work and your support staff has ever taken control of your computer, they are using the client software. What not everybody has is the Admin part. That part is a piece of software you have to purchase from Apple that will allow you to perform various administrative tasks on remote computers. I use it everyday at my job and it's a tool I couldn't live without. I hope you don't get the constant reminders too, but the v1.1 update Apple put out yesterday seemed to do the trick for me. It fixed this particular problem on both the Macs I was having an issue with.

Feb 6, 2015 7:54 PM in response to Tux Kapono

Tux,

Have you tried deleting any preference files or .plist files to see if that would help? If nothing else, you might want to submit a bug report with Apple. I did that and they were having me try a few things. Running commands and uploading the results to them. Fortunately/Unfortunately the v1.1 update fixed my problem so I don't know if there is anything else I can help them with. If you're comfortable using the terminal, it might be an avenue to try.


https://bugreport.apple.com/

Feb 7, 2015 2:51 AM in response to Lopezzi

Dear Lopezzi,


Thank you for your great response. I was really excited when I saw your description of how to hide the repetitive, unnecessary updates. Sadly,m when I right click on the repetitive and unnecessary update, the regular click on the hide update button that appears, it does not do anything. the redundant and unnecessary update persists in being there and urging me to install it. Here is a screen shot of my mouse hovering over the button:

User uploaded file

You can see the redundant update and where it has already been installed. Then here is a screen shot with the same unneeded software updaet still there after I clicked to hide it:

User uploaded file

You can still see the redundant update and where it has already been installed. Anyway, I really appreciate you taking the time to respond to my question and clarifying about the Apple Remote Desktop Update. Best.

Remote Desktop Client 3.8.2 keeps reappearing in App Store

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