Can't access Bestbuy.com on AT&T data...

Question

Level 1

8 points

Can't access Bestbuy.com on AT&T data...

When I try to login to my bestbuy account, I get this message. But it works completely fine when I am on Wi-Fi.

Called AT&T, they have no idea what the problem is.... They told me to call Apple but I don't think they are the problem. It seems the problems lies within my AT&T sim card... Tried getting a new one but same problem. <b>Could bestbuy.com possibly block my phone number from accessing the login and check out page? </b> Sounds like a reach but it works on my Wi-Fi. Here's a list of things I've tried so far:

1. Reset network settings.

2. Put sim card into another factory settings iPhone and tried again with Data plan, still doesn't work but works on Wi-Fi.

3. Went to AT&T store and got a new sim card, same problem.

4. Turning phone off and on.

5. Reset all settings.

6. Tried multiple web browsers and even the bestbuy app.

7. Tethered my Data plan to another iPhone and that problem persist on that phone connected to my Data.

Does anyone have any input at all? This is one of the strangest things I've ever encountered. I'm starting to get desperate.

iPhone 6 Plus, iOS 8.1.2

Posted on Jan 28, 2015 7:49 PM

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Answer 1

ManSinha

Level 6

12,183 points

Jan 30, 2015 8:12 AM in response to DarkHadou10

Here is an option for you to consider:

Find someone you know that has AT&T and see if they can access that website on their device - preferably same phone as you

If they can - well let us know we can try to brainstorm some more

If they cannot - it is most likely an AT&T server problem blocking those IP addresses

It happened on T-Mo with a couple of gaming sites that had people complaining

Can you do what I suggested and let us know?

Thanks

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Answer 2

gutrliqr

Level 1

4 points

Jan 30, 2015 8:25 AM in response to DarkHadou10

"Could bestbuy.com possibly block my phone number from accessing the login and check out page?" - Highly unlikely

- Is your BestBuy App allowed on Cellular? Check Settings>Cellular>'USE CELLULAR DATA FOR'

If you have the "o" then that's your problem (because it allows access on WiFi).

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Answer 3

DarkHadou10 Author

Level 1

8 points

Jan 30, 2015 8:33 AM in response to ManSinha

ManSinha,

I've contacted a friend, and hes able to get to log in page on bestbuy fine with no problem. I have contacted ATT and they are stumped with the issue as well. The gave me case number but im not holding my breath, i doubt i'll hear from them.

gutrliqr,

I do have data on for that app. It was working before, i never changed any settings. I even tried on chrome and safari as well as the app and same problem. Even put my sim card into a iphone 5 factory restored and i still get the same problem.

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Answer 4

ManSinha

Level 6

12,183 points

Jan 30, 2015 8:40 AM in response to DarkHadou10

I would also call best buy - they may need to work with AT&T

Also - your last post gave me an idea

If you can - go to an AT&T store and try a new SIM card and let us know what happens

Also - although I am sure you have done this - clear your cookies and cache and try again

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Answer 5

gutrliqr

Level 1

4 points

Jan 30, 2015 9:07 AM in response to DarkHadou10

Since you're using Chrome, can you access other websites when you're not on WiFi?

The Chrome App has an on-off slider for Use Cellular Data. Might wanna check that too.

Also, in Chrome App, tap three dots, then Settings>Privacy

Clear All

Go back to the site (retrieving a new security certificate)

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Answer 6

Jan 30, 2015 9:38 AM in response to DarkHadou10

Works for me, I'm on a prepaid At&t provider. Must be a server issue somewhere in the internet nethersphere...

The HTTPS/SSL redirect is not normal to see. Clear out the address bar and goto a fresh www.bestbuy.com

Have you tried going via Safari or Chrome?

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Answer 7

DarkHadou10 Author

Level 1

8 points

Jan 30, 2015 9:48 AM in response to chattphotos

I have gone directly to www.bestbuy.com and it works. Only when I try to log into my account, i get the "access denied"

The link ive provided is just a direct link to the page that isnt working for me.

And yes, I have tried chrome, safari, and even the bestbuy app, none of it works.

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Answer 8

DarkHadou10 Author

Level 1

8 points

Feb 13, 2015 6:01 AM in response to ManSinha

The issue has been resolved on my phone. It just started working. I'm assuming it had something to to do with the bestbuy website. I hope its working for everyone else. Thanks for everyones help here. 🙂

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Answer 9

DarkHadou10 Author

Level 1

8 points

Jan 30, 2015 7:33 AM in response to DarkHadou10

anyone? 😟

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Answer 10

KiltedTim

Level 10

224,868 points

Jan 30, 2015 7:38 AM in response to DarkHadou10

It's a problem with the Best Buy web site. There is nothing Apple or AT&T can do about it. Contact Best Buy's technical support department for the site.

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