My phone is coming unglued due to heat generated since upgrading to ios8

Taxi1000 wrote:

Hi, my iphone 5 is coming unglued due to heat generated since upgrading to ios8. The screen is detaching from the body of the phone. I've started the process of having the phone repaired via Apples 'Express Replacement Service' but it looks like the bill could be close to £300. Should I be paying for a repair caused by Apples software?

It's not the software. The software doesn't generate any heat. The processor generates heat. It produces more heat when it's doing a lot of work, and updating the iOS is a lot of work. So, this means that something in the hardware is defective. Are you within your hardware warranty coverage? If so, then it shouldn't be costing anything, unless they found signs of unrelated damage to the heat. If you are out of your hardware warranty time frame, then yes, that sounds about right.

Also, per the terms of the iOS update, which you agreed to before it was installed/downloaded, any side effects, direct or indirect, from updating your iOS are your sole responsibility. Go back and read those terms again. It's a little convoluted, but basically, by agreeing to update your iOS, you also agree to take total responsibility for any problems you encounter. So, in other words, even if the iOS update caused your iPhone to delete all of your data, that is your sole responsibility, not Apple's.

Same applies.

If the basics do not resolve (restart, reset, restore) then make an appointment at the genius bar.

Taxi1000 wrote:

Ok. Let be try to be clearer about this. The heat causing the problem wasn't generated during the update process.

The heat is generated while using an app I use to work, usually for about 6 hours a day. There was no problem for the 2 years I was using this app before upgrading to ios8. But since the upgrade, there is a huge drain on the battery and a lot of heat generated. When I say a huge drain on the battery, I mean that it's connected to a charger for the 6 hours it's being used and the battery power will still drop by 60% or so. I don't consider this to be a 'side effect' but more a problem with the operating system itself.

It's really irrelevant what specific process was running when the processor was generating the heat. What matters is that the heat was generated.

Therefore, either the processor generated more heat then it was supposed to (hardware failure of the processor and/or related heat sinks) or the materials in the device are not as tolerant of heat as they should be (material failure), a combination of both, or something else caused excessive heat to the device and/or degradation of the materials.

It is NOT the iOS. It is NOT the operating system. If it was, then my own devices would be having the same issue, as would every other device identical to yours.

Taxi1000 wrote:

Too late. The phone is unglued and falling apart. I currently have an elastic band holding it together.

And how does that prevent you from taking the troubleshooting steps that roaminggnome recommended, or from visiting an Apple Store?

Taxi1000 wrote:

Firstly, I don't believe that every device would have a problem if the operating system was at fault, only an idiot would assume that. Just those that are using apps which make the processor work hard. There seems to be a fair amount of evidence to support that this is the case. Today I spoke to the people who produced the app, and they confirmed that mine is not the first complaint of overheating and they are looking into it. They did admit that the problem started when ios8 was released and they are working to remedy the problem. As for the troubleshooting steps, already been there done that and got the t-shirt. A) If there are no problems with the operating system, why are there so many complaints about battery life being shortened since ios8? Burning the battery out that much quicker doing the same job generates more heat. While Apple won't admit there's a problem with ios8 the rest of the phone industry is sure there is, and Apple are working to put it right. B) They're even offering out of warranty work free of charge to some people who have problems which are directly related to the problems with the operating system. Please, if you have nothing useful to contribute, then go troll somewhere else.

A) Because the majority of the people complaining about battery life are not properly understanding the issue or doing proper troubleshooting.

B) Cite your source to show this is a blanket official policy and not simply decisions made on a case-by-case basis. (Please tell me you're not talking about the Battery Replacement program or the Sleep/Wake Button Replacement program. Because neither of those have anything to do with the operating system.)

Your device was not damaged by the iOS update. It was damaged by heat. You've been given a correct answer. Also, if Apple has decided that your device does not qualify for warranty service, then no one here can change that, and nothing you post here will change that.

What you should do is speak to Apple again, request either the Store Manager or a Senior Advisor, and POLITELY AND CALMLY request that an exception be made in your particular case. That does not in any way set a precedent for anyone else having similar issues. It would be on a case-by-case basis.

Apple has made the decision, and only Apple can change that decision. And since Apple is not on this forum and they do not review threads for feedback, you should contact Apple again.

That is, literally, the final and most complete answer you can get from this forum.

The fact that you don't like an answer doesn't make it a trolling post.

Sorry, I missed something you said earlier. You said that a third-party app (i.e., not produced by Apple), is forcing the processor to run hotter than it should? And they (the third-party app developer) have admitted the problem and are working to correct it?

Then how is that Apple's fault if a third-party app is causing problems on your device? That's like saying that if you fill up your Ford truck with gas at Chevron, and the gas is bad and causes problems in your Ford's engine, that somehow that's Ford's fault.

I think you need to talk to the third-party app developer about reimbursing you the cost of replacing your device, since they seem to have acknowledged that it is their fault.

A) A quick review of this website would show you many, many people that don't understand proper battery management or what actually is using up their power. If you want, I'll post my procedure on how to accurately, and without bias, test your battery.

B) I asked if it was blanket policy. Obviously it isn't. But guess what? Apple will often (depending on the situation) offer assistance even when someone is outside of warranty. You know how that happens? The person asks nicely for an exception to the normal $29 troubleshooting fee, or it's a situation (such as iCloud) that is covered automatically OR they called their carrier first, got routed to Apple, and in those situations, Apple automatically grants support fee exceptions. So, nothing new or different from the way Apple has been operating for years. They aren't giving out free support because of 'problems' with the iOS. They're doing it in the situations I described, which all predate iOS 8. Plus, Apple has been known to waive out-of-warranty fees related to damage, under certain circumstances, usually related to the individual... not the operating system. I had a $149 fee waived on an iPhone 4 once, because I asked nicely and demonstrated that I was a long-time loyal customer of Apple's. It had nothing to do with the device itself or the operating system.

C) When Apple prepares an update to the iOS, all of the app developers know about it well in advance and are required to update their Apps accordingly if needed. And all Apple tests for is that the CURRENT VERSION of the app works properly with the CURRENT VERSION of the iOS, at the time of the third-party app release. That's it. It is the App Developer that is responsible for all future updates. Additionally, if Apple determines that a third-party app is failing to conform, they may remove it from the app store. But it is STILL the app developer's responsibility, not Apple's, to insure that the app continues to work with the iOS. None of my apps (Apple or third-party) cause my device to overheat. So, the iOS is fine.

D) I actually am helping. Perhaps not you directly, but any one else that visits this thread in the future, and might have been mislead by your inaccurate and faulty assumptions; they will be helped.

If you continue to post unfounded nonsense and unsupported accusations, then I'll feel free to correct those errors.

Now, if all you have in reply is to disagree with me, don't bother. If you have something new or want to support your claims with tangible evidence or actual logic, by all means, do so.

Taxi1000 wrote:

C) If the app is available via the app store, it must be sanctioned by Apple for use on the iphone. It was designed to run on their operating system, and did so perfectly well until ios8. If a system works well, and one aspect of that system changes immediately before it stops working perfectly. It's a fair assumption that the element which changed is at fault. If you believe that ios8 is faultless, you're in a very small minority.

It is not Apple's responsibility to update third party apps so that they continue to work when the OS is updated. Devs have access to beta versions of iOS just so that they can ensure that their apps continue to work. If they failed to do that, there is nothing Apple can do about it.

TJBUSMC1973 wrote:

D) I actually am helping. Perhaps not you directly, but any one else that visits this thread in the future, and might have been mislead by your inaccurate and faulty assumptions; they will be helped.

Very well written help, I might add.

So what is this App that is causing your problem? If you let us know then that may help others to avoid it. That would be helpful.

Thanks

Pete

petermac87 wrote:

So what is this App that is causing your problem? If you let us know then that may help others to avoid it. That would be helpful.

Thanks

Pete

Huh? Me no have app trouble!

😉