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Nilrem435 Author

Level 1

17 points

Unable To Install iTunes on Windows 7

I had iTunes on this computer right up until an hour ago when I was told there was an update available for it. I tried to update it, the update failed. In the process it corrupted the iTunes program that was already there and working just fine. So I used the ADD/REMOVE Programs function on Windows to remove iTunes and then went to the Apple site and downloaded the installer for iTunes. Upon running the installer I get the usual "Open File - Security Warning" asking if I am sure I want to run the file. I click run. The status bar comes up as the installer opens.

The "Welcome to iTunes" window comes up and displays the version to be installed as 12.1.0.71 x64. I click next.

The installation options screen comes up, add shortcut to desktop and use iTunes as default player, English and destination folder. I uncheck the default player option and click install.

I get the permission to make changes to the hard drive question.

Installer runs.

Then a message pops up:

"An error occurred during the installation of assembly 'Microsoft.VC80.CRT.type="win32".version="8.0.50727.6195".publicKeyToken="1fc8b 3b9a1e18e3b".processorArchitecture="AMD64"". Please refer to Help and Support for more information. "HRESULT: 0x80070091"

I click OK. The installer says, "rolling back action" and tries again. And supposedly makes it further this time around. It's status says "starting services" and my computer makes the sound like hardware has been connected and my phone chirps that it's connected to the PC. But the installer is frozen at this point.

I then get an error that states:

"Service 'Apple Mobile Device Service' (Apple Mobile Device Service) failed to start. Verify you have sufficient privileges to start system services. Abort Retry Ignore.

Clicking RETRY does not resolve the issue. Clicking IGNORE does not allow the program to proceed. Clicking ABORT rolls back the installation completely and closes the program.

I have gone to Services.msc and found the service in question and told it to start. And am given the following message:

Windows could not start the Apple Mobile Device Service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.

Interestingly enough, there are TWO services with this name. One is started, the other is not.

System information:

OS = Windows 7 Home Premium 64-bit (6.1, Build 7601) and is up to date with all windows updates.
Chipset is NVIDIA
Processor is Intel Core 2 Quad CPU Q6600 @ 2.4GHz
RAM = 8192MB
Page File 4142 of 16378MB used

iPhone 4S, iOS 8.1.2

Posted on Jan 30, 2015 10:09 AM

Best reply

turingtest2

Level 10

272,937 points

Posted on Jan 30, 2015 10:26 AM

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

View in context

72 replies

Feb 6, 2015 2:49 AM in response to turingtest2

Absolutely everything is deleted.

turingtest2

Level 10

272,937 points

Feb 6, 2015 3:18 AM in response to Tarcitaxx

😟

In that case there is probably some registry setting linking iTunes to the wrong version of Microsoft.VC80.CRT, but offhand I don't know where you would go looking for it.

tt2

Feb 6, 2015 6:24 AM in response to Tim Lento

I was having all the same problems and tried the tips on here. Very frustrating "update" on my Windows 7 OS (using Chrome). But I looked up the iTunes 12.1...(64 bit - for older video cards) and I have my iTunes back! That tip actually worked with success. Thank you, Tim Lento.

Feb 6, 2015 3:31 PM in response to turingtest2

Hey there,

I used your suggestion to download the 64 bit iTunes 12.1 and it works

like a champ.

Thank you for your help....................B

On Thu, Feb 5, 2015 at 1:21 PM, Apple Support Communities Updates <

turingtest2

Level 10

272,937 points

Feb 6, 2015 3:54 PM in response to blana2000

You're welcome. 🙂

tt2

r_h_t

Level 1

0 points

Feb 8, 2015 2:20 AM in response to Nilrem435

I had this exact issue (which also prevented QuickTime installation). I disabled my antivirus program (Ad-Aware free edition) and then the installation went fine. (Wish I'd tried that first, wasted a lot of time!)

Feb 8, 2015 11:37 AM in response to r_h_t

This is exactly what solved my problem. Never would have tried to shut down Ad-Aware by myself.

Thank you, you saved my sunday night!

Feb 8, 2015 4:17 PM in response to Nilrem435

I have a BIG problem...cannot install 12.1.0.71...The install gets about 90% thru and then I get the error....Windows could NOT start Apple Mobile Device Services error 1053...The Service did not respond......after trying all the solutions I found online I called Apple support and paid 99$(which was not refunded) and two of their techs...the supposed top level Cathy...was unable to help....after two hours of work....they can remotely see and guide me as to what to try and it was mostly what was published online at apple support re how to really uninstall Itunes properly which we did about 6 times...and still it would not get past the "windows could not startt AMDS and errors 1053 and service did not respond and error 7 win error 193 and itunes helper not installed correctly....those later errors occur when you ignore that AMDS did not start...etc....

So I am kind of stuck....

Other things we tried....Disable Norton....Clean the registry using Norton Utilities....No other hidden Viruses around all clear on that....Win 7 totally updated....used the windows service that checks just about every kind of possible bug in system from the MS site...no help there...

In the whole process I lost the ability to restore to an earlier version that worked that disappeared off the restore calendar.

SO HELP!!!!!!!!!!!!!!????????????

Bob

turingtest2

Level 10

272,937 points

Feb 8, 2015 4:21 PM in response to bobbyb833

Strip iTunes and all components down as shown in the second box of Troubleshooting issues with iTunes for Windows updates then install the alternate or older build as desired.

tt2

Feb 11, 2015 8:01 PM in response to turingtest2

Tried most of this, but turning off Ad-Aware was the solution. No problem installing either of the 64 Bit versions after disabling Ad-Aware, which is likely being used by many of the people having issues.

Thanks for all the pointers.

Feb 16, 2015 2:23 PM in response to Tim Lento

🙂 Tim, owe u beer! Thanks for the heads up on the update fiasco! It worked no problemo.

Nice of apple to keep us posted...........w@#*ers!

Feb 22, 2015 4:30 AM in response to Nilrem435

The Turning solution, "Old Video Cards" install link works a treat. But be aware that it can take some considerable time to launch iTunes, certainly on the first launch. I thought it hadn't worked at all so be patient ~ 5mins in my case. Thanks to forum. It has only taken me about a week and many hours to sort this out, without you folks it would have been a lost cause.

zot2zot

Level 1

0 points

Feb 26, 2015 9:44 AM in response to Nilrem435

zot2zot

Level 1

0 points

Feb 26, 2015 9:43 AM in response to Tarcitaxx

iTunes 12.1.1 for Windows (64-bit — for older video cards)

I spent a very long time looking for a solution and followed all instructions completely. I have Windows 8.1 and everything ran well until I updated iTunes to their latest version (which I had been avoiding and will, at all costs, avoid in the future.) The above link is the only thing that has allowed me to get iTunes up and running again.

I did everything on the lists as well and deleted all Apple items, including in users/app data/, even purged out the recycle bin. I could not make it work. After days of fighting with it, the above link worked for me.

tmatofa

Level 1

0 points

Mar 1, 2015 3:47 AM in response to Nilrem435

Hi there,

I tried a number of the fixes listed around the internet to do with this error also. I was having the same problem on an HP dv6 Notebook running Windows 7 x64 Home Premium.

In the end I found the issue wasn't with the iTunes install, but with the Visual C++ Redistributable sub-components that are installed as part of the iTunes install package. I found the same errors when attempting to install the standalone version of Visual C++ Redistributable as well (versions 2005, 2008, and 2010 - both x86 and x64).

Fix

===

After hours of banging my head against it I finally found that disabling the Windows Firewall did the trick. I was able to install both the stand alone versions of Visual C++ and iTunes as you'd normally expect to be able to.

No idea why having the Windows Firewall on would cause this issue.. but there you go. Hope this helps someone else in need.

Unable To Install iTunes on Windows 7