I updated my iPhone 6 Plus to iOS 8.1.3 today and now the rear camera is permanently focused very close to the phone. I can't change the focus using auto focus, tapping the screen, or manually changing the focal length in Camera+.
Greetings jpewitt,
After reviewing your post, I have located an article that can help with Camera issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Your photos are blurred or out of focus
If your photos are blurred, out of focus, or have dark spots, try these steps:
- Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.- Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
- If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D
Thanks for the reply. Unfortunately none of the steps listed in the article are helpful for the problem I am having. The lense is clean. It is not blocked. Tapping on the screen does not change the focus. Neither does using the feature of Camera+ to manually set focal length. It stays focused on the same spot, very close to the phone, no matter what I do.
jpewitt,
Have you attempted to restore the device to factory settings without restoring from a backup? Test the issue on a new installation, and make sure that it works. Then use the same article to restore from your backup to either verify it still works, or isolate the issue to the backup itself.
Take care,
Bobby_D
I have now followed these steps, and after restoring the device to factory settings without restoring from a backup, the camera is still unable to change focus.
jpewitt,
Based on the information you have provided, your iPhone may need to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
iPhone Repair and Service - Apple Support
Take care,
Bobby_D
Mine and m wife both did the updated to 8.1.3 and have the same problem. There must be an iOS issue.
I have the same issue. It was working fine until after I upgraded to 8.1.3. Please take this matter to your tech and provide a patch.
I have the exact same issue on my 6 plus. I just discovered it today. The last time I took a pic was before the update. My symptoms are literally identical, to include staying focused extremely close to the phone.
I tried this 3 times. Still the same problem. Focus will not change. Seems like a lot of people are having the same issue after installing 8.1.3. Must be a software issue. I have two phones with the same problem after the update. Can you fix it?
Same exact issue for me as well.... Is it possible to go back to iOS 8.1.2?
I know somebody who has this issue too that reverted to 8.1.2 and doing so did not fix the issue.
I am having exactly the same problem here with my iPhone 6 Plus.... The camera is only focusing at a very close distance.
I've having the same problem since I've updated to 8.1.3. The update stopped my auto-focus from working and now it doesn't work with my apps properly. I'm looking forward to a patch or a new update, until then I cant take close up pictures.
I have the same issue. My phone was perfect and then right after the update(8.1.3) my OIS camera focus just retired. This is so annoying, Now I have to go alll the way into NYC to get my phone repaired. Major inconvenience.
Hi Apple,
After updating my Iphone 5s to 8.1.3, below are the list of bugs or errors that I have encountered:
1.) My FRONT CAMERA is not working. It gets hang or stocked.
2.) TOUCH ID is not working saying a display message error that "Failed: Unable to complete Touch ID setup. Please go back and try again later.
This errors did not happened to my phone before. I already have restarted the phone several times but no avail.
Please help us in resolving this issue.
Thank you.
Camera won't focus after 8.1.3 update
