Apple Event: May 7th at 7 am PT
I upgraded to iTunes 12.1 yesterday. It syncs my iPod classic just fine, but when I try to sync my iPhone 5, nothing happens. My computer recognizes that the iPhone is connected, but iTunes does not. Not sure why only one device is working - and the older one at that. Not finding much help online. Any ideas?
iPhone 5, Windows 8
I had a similar (but strange) problem yesterday after installing (via Update prompt) iTunes 12.1. Everything looked OK but I found that my wife's iphone 4S wasn't detected by iTunes, but strangely my iphone 4S was. Checked cable (same cable), checked connecting port on both phones, everything OK. Both phones were detected by Windows (8.1 64 bit). Decided to reboot both phones and the PC. Made no difference. However, sometimes MY phone wasn't being detected either.
Finally I deleted iTunes following this set of instructions http://support.apple.com/en-gb/HT1925 and reinstalled iTunes from a fresh download. Everything now working OK.
Make sure you follow the sequence of uninstall processes before reinstalling.
Hope this helps.
I had a similar (but strange) problem yesterday after installing (via Update prompt) iTunes 12.1. Everything looked OK but I found that my wife's iphone 4S wasn't detected by iTunes, but strangely my iphone 4S was. Checked cable (same cable), checked connecting port on both phones, everything OK. Both phones were detected by Windows (8.1 64 bit). Decided to reboot both phones and the PC. Made no difference. However, sometimes MY phone wasn't being detected either.
Finally I deleted iTunes following this set of instructions http://support.apple.com/en-gb/HT1925 and reinstalled iTunes from a fresh download. Everything now working OK.
Make sure you follow the sequence of uninstall processes before reinstalling.
Hope this helps.
Perfect! Followed the steps, re-installed, works like a charm. Thanks!
I have the same problem but the link is now saying page not found...
Try this link https://support.apple.com/en-gb/HT204275
iTunes 12.1 Not Finding iPhone
