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Error message when streaming BBC iPlayer via iPad

I'm using ATV (v7.0.3) to view BBC iPlayer (v 4.5.0.64) content via an iPad Mini Retina 2 (IOS 8.1.3) so everything is up to date.

I can watch programmes directly on the iPad from BBC iPlayer either by streaming or downloading. Both work OK.

When I try to watch streamed content via Apple TV via Airplay, I get a message "An error occurred loading this content. Try again later." Every time. If I mirror, the quality is very pixelated, juddery and keeps stopping, so is really unwatchable.

I can successfully download programmes to the iPad but when I watch via ATV, it just keeps stopping, showing the spinning disk. I have to go back and start it playing again. Sometimes it stops every few minutes, sometimes it will play for longer, but it is very frustrating.

We have watched TV programmes Airplayed from other apps, including Netflix app, with no problems. We watch Netflix and Youtube direct on ATV which works flawlessly.

We do use a VPN service (for BBC iPlayer and for Netflix) but that shouldn't really affect anything.

I can't understand why it plays perfectly on the iPad but not on ATV. Any ideas please? I see that this question has been addressed before but never adequately answered, and not in the last year.

Thanks.

iPad Mini, iOS 8.1.3

Posted on Feb 2, 2015 8:49 AM

21 replies

Jun 27, 2015 9:26 PM in response to Catdianne

Okay - great! Well, that's something I had better look into. I have no idea how to get a UK Apple I.D. Thanks, Di! 🙂

Jun 27, 2015 10:48 PM in response to terence1957

TThe best way is to sign out of your Apple ID, then install a free app. You will be prompted then to create an account and you can choose payment method as none. Do your homework and find a valid address and make sure you have the right post code. Lastly look up a pub or restaurant so you have a a valid number. This should fix all the problems as long as you are signed into UK Apple is with van. Di

Jun 27, 2015 11:35 PM in response to Catdianne

Thanks a lot 🙂

ro_milan

Level 1

4 points

Jul 14, 2015 12:37 PM in response to terence1957

Hi guys, I have the same problem, but I think that there is something else giving troubles.

I have an iPhone 5 and an Ipad 3. I have no problem streaming downloaded programs to ATV.

However my wife has an iPhone6 and an Ipad Air 1 and with both of them we have problems. During 1 hours streaming to ATV we have at least 5-6 stops, with the error message.

I suspect that there is something not right in the apple products.

Adam M Z

Level 1

4 points

Dec 26, 2015 10:05 AM in response to Lesley Fenton1

I had exactly the same problem> The solution I found (although I don't understand why this helps) is by setting the DNS to Auto in the apple TV settings.

After that change, watching Iplayer on Airplay seems to work fine even when using a VPN.

Hope it helps others, and if anyone can explain why it makes any difference, I'd be interested to undertsand.

Adam

vazandrew

Level 8

40,366 points

Dec 26, 2015 10:44 AM in response to Adam M Z

Setting the DNS to auto was already outlined earlier in the thread. This allows it to use the one supplied by your ISP, using any other allows no control over what server is used and will cause streaming issues/errors.

Error message when streaming BBC iPlayer via iPad