MGarbowski
Level 1 (3 points)

Q: Family share approval keeps requesting icloud password

I have Family Sharing set to require my approval when my daughter buys something from the store. Today when I try to approve items it keeps asking me to input my icloud password. 

Sign In To Approve
Enter the iCloud Apple ID password for [icloud email]

 

When I put it in, the same dialogue box just reopens with no error message.  Today she bought 3 songs. This issue arose and I tried to input my password to no success. I then went to Settings/iCloud and it asked for my Password and there it took. So I went back to the Family Share notifications and 2 went through but when I tried to approve the third it asked for the password again. I tried going back to the iCLoud settings but it doesn't ask for my password. I then actually reset my password to something new but that didn't help either. 

 

I found this article about similar issues in the fall

 

http://9to5mac.com/2014/09/29/apple-woes-continue-some-reporting-icloud-down-acr oss-ios-mac-and-web/

 

And the system status says everything is fine right now:https://www.apple.com/support/systemstatus/

 

Any help would be appreciated.

iPhone 6 Plus, iOS 8.1.2

Posted on Feb 2, 2015 10:05 AM

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MGarbowski

Q: Family share approval keeps requesting icloud password

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 2, 2015 11:31 AM in response to MGarbowski
    Level 10 (103,341 points)
    Apple TV
    Feb 2, 2015 11:31 AM in response to MGarbowski

    Have you tried signing out of icloud and then back in again, you might want to restart in between.

  • by MGarbowski,

    MGarbowski MGarbowski Feb 2, 2015 7:16 PM in response to Winston Churchill
    Level 1 (3 points)
    Feb 2, 2015 7:16 PM in response to Winston Churchill

    Thanks.  I did not sign out but as I mentioned I did reset the password. Signing out deletes everything from the device so I held off. It turns out that these folks tried it last fall when it hapened to them and it didn't work:

     

    https://discussions.apple.com/thread/6569354

     

    It also happens that the same thing is happening on my imac, so it's probably not a hardware issue.

  • by sjjlargent,

    sjjlargent sjjlargent Mar 19, 2015 8:24 AM in response to MGarbowski
    Level 1 (0 points)
    Mar 19, 2015 8:24 AM in response to MGarbowski

    Hello, I just started having the same problem today.  It is very very irritating!!!  Did anyone ever find a solution to this problem?

  • by Psi,

    Psi Psi Jun 16, 2015 9:16 AM in response to MGarbowski
    Level 1 (55 points)
    Jun 16, 2015 9:16 AM in response to MGarbowski

    I have exactly the same problem on my mac and my iPhone. It used to work on my iPhone. Now it doesn't work at all anywhere. I've tried resetting my password and signing out and into iCloud on both devices. Very, very irritating.

  • by Kimpossible8,

    Kimpossible8 Kimpossible8 Jul 24, 2015 4:30 PM in response to MGarbowski
    Level 1 (0 points)
    iPad
    Jul 24, 2015 4:30 PM in response to MGarbowski

    I'm having the same problem.  Didn't have it before.  I did the upgrade to 8.4.  Maybe that was it?  I have reset my password.  Restarted. no change. 

  • by mrbella,

    mrbella mrbella Jul 31, 2015 10:16 AM in response to MGarbowski
    Level 1 (0 points)
    Jul 31, 2015 10:16 AM in response to MGarbowski

    I'm having the exact same issue.  So frustrating!  I can sign into icloud in settings with our problem, sign in to icloud on a PC, but authorizing a family purchase - NOPE!  I do have the latest IOS 8.4 and never had this issue before.

    I've restarted, reset, logged out, logged in - nothing resolves this issue.

     

    C'mon Apple - please fix this ASAP.  We can pay you for songs our family want to purchase so I'd think this would be important to you.

  • by Zimm10,

    Zimm10 Zimm10 Apr 11, 2016 12:21 PM in response to MGarbowski
    Level 1 (4 points)
    iCloud
    Apr 11, 2016 12:21 PM in response to MGarbowski

    Ok, its April 2016 and I have IOS  9.3.1 and my child just requested a app on his family device where I approve apps they purchase.  I select approve on my new Iphone 6S  and it requests my icloud password and it does not work, it keeps asking for my password.    I make sure I am typing it correct and still to no avail, no luck.   I log into my icloud account on my MACbook and it works fine.  I use the same password and user name in my Mac so no 2 separate accounts.  This is frustrating..

  • by Tkornegay,

    Tkornegay Tkornegay Apr 13, 2016 7:57 PM in response to Zimm10
    Level 1 (8 points)
    Apr 13, 2016 7:57 PM in response to Zimm10

    I Have same problem!

  • by goofypoop,

    goofypoop goofypoop Apr 18, 2016 4:51 AM in response to MGarbowski
    Level 1 (4 points)
    iCloud
    Apr 18, 2016 4:51 AM in response to MGarbowski

    I am having this same problem.  I am trying to approve from an iMac (27-inch, Late 2012), running 10.10.5.  I agree this doesn't seem like a hardware issue.  Has anyone found a solution.

  • by sc eh!,

    sc eh! sc eh! Jul 26, 2016 7:33 PM in response to MGarbowski
    Level 1 (4 points)
    Jul 26, 2016 7:33 PM in response to MGarbowski

    I struggled for hours with the Family Sharing Approval process repeatedly asking for my iCloud password.  I eventually contacted Apple Support and was about to do an iPhone reset (wiping everything off the phone and thus essentially starting with the equivalent of a new clean iphone).  I had tried everything up to that point:
    -closing all apps and powering the phone off/on
    -logging out of iCloud and restarting the phone

    -changing my iCloud password
    -re-entering all my personal and charge card data, etc, etc.

     

    I backed up the phone and was about to wipe it clean, when the support representative said "let's try one last thing, go into 'Settings>iTunes & App Stores' and 'Sign out', then sign back in again. "
    That solved the problem!

    I went to 'Notifications' found the request for Approval from my child, I 'Approved' the purchases, was asked for my iCloud password (once only) and the purchase transaction was processed properly.

     

    I had assumed up to that point that logging out of iCloud vs. iTunes would have been one and the same thing since they both share a common log in and access all the same Apple ID server information.  However, apparently this is not true.  Some people have claimed that this problem can be solved by logging out of iCloud... and since the sign-in message that is the cause of this problem states you need to enter your "iCloud password", this logically makes sense.  However the sign in message is a 'red-herring'.  That message is a programming dialog error.  It should read 'Enter your iTunes ID password'.
    It is not the iCloud password or ID that is the problem, it is in fact the iTunes App that is stuck in a login loop. 

     

    Simply 'sign-out' (Settings>iTunes &App Stores>click on your 'Apple ID'>Sign Out) and you can then 'sign-in' to iTunes again using your Apple ID and your problem should be solved.

  • by Zarquon42,

    Zarquon42 Zarquon42 Sep 6, 2016 7:07 PM in response to MGarbowski
    Level 1 (84 points)
    Mac OS X
    Sep 6, 2016 7:07 PM in response to MGarbowski

    The solution is hidden at Request and make purchases with Ask to Buy - Apple Support:

    If you decline the request or don't make the purchase, it will be deleted after 24 hours, and the child will need to make the request again.

    So what's going on here is that you're trying to approve an expired request, and it's failing, over and over, without notice or explanation.