Can't install iTunes 12.1 on Windows 7 64-bit.

turingtest2,

Thank you very much for this and your earlier reply.

Ironically, that solved the problem which I had identified but in turn either created or revealed a new problem. The original problem was my inability to install the 64-bit version of Apple application support. With this fix, that module installed properly. Unfortunately, a subsequent module, the Apple Mobile Device Support module did not install. It started to install and then rolled back the installation giving only the following message:

There was no separate error message as with the earlier issue.

Any thoughts on this one?

Thanks again.

Did you do a complete tear down of the existing install before you started? If not then repairing or removing the current copy of the component should allow the next one to install. If that doesn't work go to the top of the thread - Can't install iTunes 12.1 on Windows 7 64-bit. - and scroll down to the steps for logging the install of each component. Any clues from the logs?

tt2

tt2,

The only thing that stuck out as indicating a problem within the log text was as follows (although I could not discern the significance of many entries):

MSI (c) (CC:A8) [17:24:51:382]: Doing action: SetupCompleteError

Action 17:24:51: SetupCompleteError.

Action start 17:24:51: SetupCompleteError.

DEBUG: Error 2836: The control Back on the dialog SetupCompleteError can not take focus

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2836. The arguments are: SetupCompleteError, Back,

Action 17:24:51: SetupCompleteError. Dialog created

Action ended 17:25:57: SetupCompleteError. Return value 2.

Action ended 17:25:57: INSTALL. Return value 3.

This also appears at the end of the log text:

=== Logging stopped: 9/25/2015 17:25:57 ===
MSI (c) (CC:A8) [17:25:57:399]: Note: 1: 1708
MSI (c) (CC:A8) [17:25:57:399]: Product: Apple Mobile Device Support -- Installation failed.

MSI (c) (CC:A8) [17:25:57:399]: Windows Installer installed the product. Product Name: Apple Mobile Device Support. Product Version: 9.0.0.26. Product Language: 1033. Manufacturer: Apple Inc.. Installation success or error status: 1603.

MSI (c) (CC:A8) [17:25:57:399]: Grabbed execution mutex.
MSI (c) (CC:A8) [17:25:57:399]: Cleaning up uninstalled install packages, if any exist
MSI (c) (CC:A8) [17:25:57:415]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/25/2015 17:25:57 ===

Does any of that help to provide an answer to the question? should I send the entire log text?

and, again, thanks.

I wouldn't upload the whole thing here. You should find my email address is currently shown if you hover over my avatar. I'll turn if off later.

tt2

Your e-mail is showing as private right now.

Hmm, any luck now?

tt2

yes, got it. Thanks. Sent you two e-mails.

I'm not entirely sure what I'm supposed to look for myself, but these groups of lines are suggestive of issues.

Line 632

MSI (s) (B0:D0) [17:24:48:163]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Apple Mobile Device Support".

MSI (s) (B0:D0) [17:24:48:179]: The call to SRSetRestorePoint API failed. Returned status: -2147212542. GetLastError() returned: -2147212542

System restore not working?

Line 795

MSI (s) (B0:D0) [17:24:48:366]: Doing action: CheckAMDServiceRunning

Action 17:24:48: CheckAMDServiceRunning.

Action start 17:24:48: CheckAMDServiceRunning.

MSI (s) (B0:14) [17:24:48:398]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3B1A.tmp, Entrypoint: CheckAMDServiceRunning

OpenService failed (1060)

<blank>

Action ended 17:24:48: CheckAMDServiceRunning. Return value 1.

MSI (s) (B0:D0) [17:24:48:398]: Doing action: CheckAMDServiceRunning64

Action 17:24:48: CheckAMDServiceRunning64.

Action start 17:24:48: CheckAMDServiceRunning64.

MSI (s) (B0:28) [17:24:48:413]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3B3A.tmp, Entrypoint: CheckAMDServiceRunning64

CustomAction CheckAMDServiceRunning64 returned actual error code 1154 but will be translated to success due to continue marking

Action ended 17:24:48: CheckAMDServiceRunning64. Return value 1.

AMDService running but not able to be shut down?

Line 1230

MSI (s) (B0:D0) [17:24:48:429]: Note: 1: 2228 2: 3: MsiAssembly 4: SELECT `MsiAssembly`.`Attributes`, `MsiAssembly`.`File_Application`, `MsiAssembly`.`File_Manifest`, `Component`.`KeyPath` FROM `MsiAssembly`, `Component` WHERE `MsiAssembly`.`Component_` = `Component`.`Component` AND `MsiAssembly`.`Component_` = ?

MSI (s) (B0:D0) [17:24:48:429]: Disallowing installation of component: {AD19AE30-281F-3251-AA0A-55E6377ED3F5} since the same component with higher versioned keyfile exists

MSI (s) (B0:D0) [17:24:48:429]: Disallowing installation of component: {0E931026-929B-382C-B702-B8B4039399E5} since the same component with higher versioned keyfile exists

Newer copies of some files?

Line 1645

MSI (s) (B0:D0) [17:24:48:569]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Apple Mobile Device Support".

MSI (s) (B0:D0) [17:24:48:569]: The call to SRSetRestorePoint API failed. Returned status: -2147212542. GetLastError() returned: -2147212542

System restore not working?

Line 3645

DIFXAPP: INFO: ENTER: DriverPackageInstallW

DIFXAPP: INFO: Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf' (Plug and Play).

DIFXAPP: INFO: Could not open file C:\WINDOWS\System32\DriverStore\FileRepository\usbaapl64.inf_amd64_14c8400756ec 0e3b\usbaapl64.inf. (Error code 0x3: The system cannot find the path specified.)

DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)

DIFXAPP: INFO: Attempting to rollback ...

DIFXAPP: INFO: No devices to rollback

DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x3EE)

DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl64.inf'

DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE

DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)

CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 17:24:51: InstallFinalize. Return value 3.

MSI (s) (B0:D0) [17:24:51:023]: Note: 1: 2265 2: 3: -2147287035

MSI (s) (B0:D0) [17:24:51:023]: User policy value 'DisableRollback' is 0

MSI (s) (B0:D0) [17:24:51:023]: Machine policy value 'DisableRollback' is 0

MSI (s) (B0:D0) [17:24:51:023]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1194953497,LangId=1033,Platfo rm=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttribut es=1)

MSI (s) (B0:D0) [17:24:51:023]: Executing op: DialogInfo(Type=0,Argument=1033)

MSI (s) (B0:D0) [17:24:51:023]: Executing op: DialogInfo(Type=1,Argument=Apple Mobile Device Support)

MSI (s) (B0:D0) [17:24:51:023]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=R emoving backup files,CleanupTemplate=File: [1])

MSI (s) (B0:D0) [17:24:51:023]: Executing op: RegisterBackupFile(File=C:\Config.Msi\1cf3a.rbf)

Action 17:24:51: Rollback. Rolling back action:

Rollback: MsiInstallDrivers

Unable to replace driver files?

I would try to delete the current driver. See iPhone, iPad, or iPod not recognized in iTunes for Windows, scroll down to section Verify that the Apple Mobile Device USB Driver is installed to see how to locate the component Apple Mobile Device USB Driver. I just had to connect one of my devices before this was listed. Once you can see it right-click and click Uninstall.

Use WinLogoKey+R to open a run dialog, type in Services.msc and press enter. Look for Apple Mobile Device, stop the service if it is running.

Delete the folders:

C:\Program Files\Common Files\Apple\Mobile Device Support and/or

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support

Try installing AMDS again.

tt2

tt2,

Thanks again for all your help. Ultimately, the selection of error messages from the log file which you posted and the possible meanings led me to the conclusion that my Windows 10 installation (which was supposedly a clean installation) was corrupted in some manner since many of the error message is shown were inapplicable. For example, there was no Apple mobile device driver or service installed and never had been (except under my previous Windows installation).

Accordingly, I ended up going through another reset/clean reinstall of Windows 10. This time around it worked, though I still had to install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update before the 64-bit Apple application support would install.

I do very much appreciate all of the time and effort you spend on this.

Glad you got there in the end. 🙂

tt2

Can't install Itunes 12.3.2. on windows 7 64 bit : verify that you have sufficient privileges....someone can help me? Maybe my friend from London...

Hi,

What is the full text of the error message?

What have you tried so far?

tt2

thank you so much, for days now I have been trying to install iTunes to no prevail.
This download worked perfectly.

You're welcome. 🙂

tt2

Thanks!!!!!