iphone 6 keeps shutting off randomly with battery left

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Level 1

4 points

iphone 6 keeps shutting off randomly with battery left

my iPhone 6 is up to date its on IOS 8.1,3 and it keeps randomly shutting off with plenty of battery left like 30 or 40% and it will just turn off. I restarted it and backed it up and it continues to happen i don't know what to do.

iPhone 6, iOS 8.1.3

Posted on Feb 6, 2015 9:56 AM

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Answer 1

Ingo2711

Level 9

70,305 points

Feb 6, 2015 10:39 AM in response to lpineda11

Try to set it back to factory settings, without using the latest backup, in case the backup contained corrupt data.

Use iTunes to restore your iOS device to factory settings - Apple Support

If the problem comes back, your device needs to be checked by an Authorized Apple Service Provider or Apple:

iPhone - Contact Support - Apple Support

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