jennifer014 Author

Level 1

0 points

Computer randomly shuts down/Very unstable since upgrade to yosemite

Since upgrading to yosemite my computer has become very unstable.

For anyone that can help with what may be causing this issue I would really

appreciate it. As for "Adobe" being a possible cause, how can I determine

which Adobe program and related files are the culprit?

Thank you very much to anyone who offer's their support and help.

EtreCheck version: 2.1.8 (121)

Report generated February 10, 2015 at 12:59:00 PM MST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 209

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 0:9:57

Disk Information: ℹ️

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (62.33 GB free)

Core Storage: disk0s2 319.21 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 15

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.7) [Click for support]

/System/Library/Extensions

[loaded] com.manycamllc.driver.ManyCamDriver (0.0.9 - SDK 10.5) [Click for support]

[not loaded] com.paceap.kext.PACESupport (5.4) [Click for support]

[not loaded] com.paceap.kext.PACESupport2 (5.4) [Click for support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

[not loaded] com.symantec.kext.ips (1.3.1f6) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[not loaded] com.adobe.CS5ServiceManager.plist [Click for support]

[not loaded] com.epson.eventmanager.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[not loaded] com.rim.BBAlbumArtCacher.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[failed] com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]

[running] com.rim.BBDaemon.plist [Click for support]

[running] com.smithmicro.schedulerdaemon.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.avast.home.userinit.plist [Click for support]

[loaded] com.divx.agent.postinstall.plist [Click for support]

[not loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

[not loaded] com.smithmicro.cleaning.schedulermailer.plist [Click for support]

User Login Items: ℹ️

Google Chrome Application Hidden (/Applications/Google Chrome.app)

BlackBerry Device Manager Application (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

DivXBrowserPlugin: Version: 2.2 [Click for support]

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

Safari Extensions: ℹ️

Open in Internet Explorer

DivX Plus Web Player HTML5 <video>

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 318.84 GB Disk used: 256.51 GB

Destinations:

Data [Network]

Total size: 3.00 TB

Total number of backups: 30

Oldest backup: 2014-12-22 10:14:08 +0000

Last backup: 2015-02-10 02:49:48 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 318.84 GB X 3)

Top Processes by CPU: ℹ️

7% WindowServer

1% Google Chrome

0% opendirectoryd

Top Processes by Memory: ℹ️

129 MB Google Chrome

103 MB Safari

90 MB WindowServer

73 MB Spotlight

64 MB Finder

Virtual Memory Information: ℹ️

81 MB Free RAM

1.50 GB Active RAM

1.41 GB Inactive RAM

1.05 GB Wired RAM

1.66 GB Page-ins

21 MB Page-outs

Diagnostics Information: ℹ️

Feb 10, 2015, 12:42:48 PM Self test - passed

Feb 9, 2015, 05:23:10 PM /Library/Logs/DiagnosticReports/mdworker_2015-02-09-172310_[redacted].crash

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Feb 10, 2015 1:26 PM

30 replies

Barney-15E

Level 10

122,162 points

Feb 11, 2015 5:24 AM in response to jennifer014

"Shutting down randomly" may just be a kernel panic caused by remnants of the poorly written software.

Open Console app. In the log list on the left, click on the triangle next to System Diagnostic Reports to expand that section.

Look for a log report whose name begins with kernel and contains the date/time stamp for the time it was logged.

The report will have "panic(" starting one of the first few lines.

If you have any of those, copy the most recent text from that report anc paste it into a reply here. You can leave out the Anonymous UUID, but copy the entire rest of the report.

If you can't find a report that matches my description, then there isn't a panic log posted,

jennifer014 Author

Level 1

0 points

Feb 11, 2015 10:34 AM in response to MadMacs0

I will try that MadMacs. Thanks!

jennifer014 Author

Level 1

0 points

Feb 11, 2015 10:35 AM in response to Barney-15E

Barney,

Will get on that and let you know how it turns out.

Thanks!

jennifer014 Author

Level 1

0 points

Feb 11, 2015 10:40 AM in response to Barney-15E

Not sure how to access console app Barney. Can you be a bit more specific

for me?

Thx!

JimmyCMPIT

Level 7

29,306 points

Feb 11, 2015 11:17 AM in response to jennifer014

type "console" in the finder magnifying glass in the top right hand corner of the desktop, the console app will appear, click on the icon.

Macintosh HD:Applications:Utilities:Console

• do you have pets?

• do you have pets that shed?

• do you have pets that sleep on your keyboard?

• is your computer kept in a poorly ventilated area?

• used near a space heater or is the room kept very warm?

any of these could affect the internal cooling of your MBP and are notorious overheating causes, but there has been reports on these forms of users who had issues with overheating once they upgraded to Yosemite.

If the problem persists I would also suggest looking into resetting your System Management Controller (SMC) using the procedure from Apple

Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

jennifer014 Author

Level 1

0 points

Feb 11, 2015 2:07 PM in response to Barney-15E

Barney,

I got this when running "Repair Permissions" for the first time ever......Warning: SUID File "System/Library/CoreServices/RemoteManagement/ARDAgent.app/

Contents/MacOS/ARDAgent" has been modified and will not be repaired.

Barney-15E

Level 10

122,162 points

Feb 11, 2015 2:16 PM in response to jennifer014

jennifer014 wrote:

Barney,

I got this when running "Repair Permissions" for the first time ever......Warning: SUID File "System/Library/CoreServices/RemoteManagement/ARDAgent.app/

Contents/MacOS/ARDAgent" has been modified and will not be repaired.

That is not a problem at all, much less relevant to this problem.

Did you find Console? It is in your Utilities folder.

Did you find a kernel panic log?

jennifer014 Author

Level 1

0 points

Feb 11, 2015 2:41 PM in response to Barney-15E

Barney,

There were no kernel panic log's. Computer seem's to be more stable since removing

CleanMyMac2 even though I believe there are still remnants left over that I would like to

clean up, I am however unsure how. Keychain is continuously popping up for permisson's

to use random different programs such a s safari, chrome, cloudd etc etc and its quite annoying.

Thank you!

Barney-15E

Level 10

122,162 points

Feb 11, 2015 2:45 PM in response to jennifer014

Do you have a good backup?

My advice to you would be to Erase the hard drive and reinstall OS X. When it starts up, create a new user account that is not your current user name.

Once done, Migrate your old user account over from the backup. Then, reinstall your necessary applications.

jennifer014 Author

Level 1

0 points

Feb 11, 2015 2:57 PM in response to Barney-15E

Barney,

I do have a decent back up, however I also have things all over my desktop (Messy desktop)

and didn't really want to deal with doing that, but I guess I can just organize everything on my desktop

and then do a clean reinstall. I don't seem to have any other choice.

Thank you again!

MadMacs0

Level 5

5,233 points

Feb 11, 2015 3:21 PM in response to Barney-15E

Barney-15E wrote:

"Shutting down randomly" may just be a kernel panic caused by remnants of the poorly written software.

Kernel Panics normally result in a restart, not a shut down and the reports should show up in the EtreCheck report. There would also be a message indicating that it restarted due to a problem. See: OS X Yosemite: If your Mac restarts and a message appears.

Barney-15E

Level 10

122,162 points

Feb 11, 2015 3:26 PM in response to MadMacs0

MadMacs0 wrote:

Barney-15E wrote:

"Shutting down randomly" may just be a kernel panic caused by remnants of the poorly written software.

Kernel Panics normally result in a restart, not a shut down and the reports should show up in the EtreCheck report. There would also be a message indicating that it restarted due to a problem. See: OS X Yosemite: If your Mac restarts and a message appears.

All true in a perfect world.

MadMacs0

Level 5

5,233 points

Feb 11, 2015 3:26 PM in response to jennifer014

As Barney-15E mentioned, this is something you can safely ignore. We used to get lots of them all the time and Apple even published this KB article telling us to ignore them, but managed to clean them up about the time Mavericks came out. There was a software update to Apple Remote Desktop a few days ago that brought it back, so most all of us now see that.

John Galt

Level 10

155,480 points

Feb 11, 2015 5:39 PM in response to jennifer014

Follow the recovery procedure I posted in my initial reply to you. All the items in your Home folder, which includes your desktop, will be restored.

jennifer014 Author

Level 1

0 points

Feb 11, 2015 9:03 PM in response to Barney-15E

MadMacs0 wrote:

Barney-15E wrote:

"Shutting down randomly" may just be a kernel panic caused by remnants of the poorly written software.

Kernel Panics normally result in a restart, not a shut down and the reports should show up in the EtreCheck report. There would also be a message indicating that it restarted due to a problem. See: OS X Yosemite: If your Mac restarts and a message appears.

All true in a perfect world.

You two are funny. Thanks again guys! 🙂

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Computer randomly shuts down/Very unstable since upgrade to yosemite