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My iPhone automatically changes the audio level to max/zero

Hi all. I have a problem with my iPhone audio level. When I'm listening to music with my head phones on, my iPhone sometimes changes the audio level max or zero all by itself. When I try to decrease/increase the sound, it continues to increase/decrease until sound reaches to the max/zero. Restarting the iPhone stops the audio level change. But this does not solve problem once and for all. It happens time to time, but it is becoming somewhat irritating.

Anyone have a solution for this? I've checked the internet, but couldn't find anyone have this problem. I guess I'm the only one who has this problem. Thanks in advance.

BTW, my iPhone is 6 plus & its iOS version is 8.1.3 (12B446). Although I has been happening since I bought it in December

iPhone 6 Plus, iOS 8.1.3

Posted on Feb 14, 2015 4:47 AM

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Question marked as Best reply

Posted on Feb 15, 2015 2:10 PM

Howdy Mirochi,

Welcome to Apple Support Communities.


The article linked below provides a lot of great information and troubleshooting suggestions that can help you resolve the intermittent sound adjustment issue when using headphones with your iPhone 6 Plus.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


Cheers,

-Jason

7 replies
Question marked as Best reply

Feb 15, 2015 2:10 PM in response to Mirochi

Howdy Mirochi,

Welcome to Apple Support Communities.


The article linked below provides a lot of great information and troubleshooting suggestions that can help you resolve the intermittent sound adjustment issue when using headphones with your iPhone 6 Plus.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


Cheers,

-Jason

Mar 7, 2015 9:47 AM in response to Mirochi

I wanted to update this post. I realised a something new with the issue and found a way that I can temporarily solve it without restarting the iPhone. Right before it happens, an orange blinking light appears on the empty (white) side of the sound level at the music player. I marked that area on the photo below, although I couldn't managed to capture that orange blinking light. If I change the sound level via buttons, sound goes to max or min (depending on my button choice). Unplugging and re-plugging headphones don't affect this. After re-plugging, blinking continues. But if I unplug my headphone, then close the music player from double tapping the home button & restarting the music player, turns it it to normal. Even my sound level stays the same, at the level I configured before this issue starts happening.


A remainder, this issue only happens after I start listening to music with my headphones. Same thing with speaker never happened. I hope this message make you all understand my issue better. I also hope that there is a solution


User uploaded file

My iPhone automatically changes the audio level to max/zero

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