Slow Macbook with Kaspersky

Question

Slow Macbook with Kaspersky

I unistalled Kaspersky. Below is a new EtreCheck after the uninstall. What's next?

EtreCheck version: 2.1.8 (121)

Report generated February 15, 2015 at 5:26:20 PM GMT+7

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 478

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 2:38:18

Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (221.76 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 2

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.XXYYZZ.driver.USBModemCDCACMData (1.1.7) [Click for support]

[not loaded] com.XXYYZZ.driver.USBModemMassStorageFilter (1.1.7) [Click for support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.7) [Click for support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.7) [Click for support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

[loaded] com.eltima.SyncMate.kext (0.2.5b15) [Click for support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[running] cn.com.air.usbswapper.plist [Click for support]

[running] cn.com.zte.usbswapper.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] syncmateStarter.plist [Click for support]

Launch Daemons: ℹ️

[running] cn.com.air.PPPMonitor.plist [Click for support]

[running] cn.com.zte.PPPMonitor.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] net.openvpn.client.plist [Click for support]

[running] rapiback.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

User Login Items: ℹ️

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

OpenVPN Connect Application (/Applications/OpenVPN/OpenVPN Connect.app)

Wondershare Helper Compact Application (/Users/[redacted]/Library/Application Support/Helper/Wondershare Helper Compact.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 16.0.0.305 - SDK 10.6 Cannot contact Adobe

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]

User internet Plug-ins: ℹ️

UPEditor: Version: 1.0.0.3 - SDK 10.7 [Click for support]

Safari Extensions: ℹ️

Video Converter

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

MacFUSE (Tuxera) [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 277.49 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 6

Oldest backup: 2013-06-01 11:30:44 +0000

Last backup: 2015-01-28 12:27:07 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 277.49 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

0% ocspd

0% apsd

0% AppleSpell

0% Mac_SwapperDemon

Top Processes by Memory: ℹ️

189 MB mds_stores

112 MB Finder

82 MB com.apple.IconServicesAgent

56 MB OpenVPNConnect

56 MB openvpn-service

Virtual Memory Information: ℹ️

1.86 GB Free RAM

1.39 GB Active RAM

312 MB Inactive RAM

725 MB Wired RAM

446 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Feb 15, 2015, 02:23:01 PM Self test - passed

Feb 15, 2015, 12:05:02 AM /Library/Logs/DiagnosticReports/Kernel_2015-02-15-000502_[redacted].panic [Click for details]

Feb 14, 2015, 11:46:34 PM /Library/Logs/DiagnosticReports/kav_2015-02-14-234634_[redacted].crash

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Feb 15, 2015 2:39 AM

Reply

Answer 1

dominic23

Level 10

84,350 points

Feb 15, 2015 2:45 AM in response to joshuaoneseven

If your Mac runs slowly

http://support.apple.com/kb/PH13895

Startup in Safe Mode. http://support.apple.com/kb/PH14204

Repair Disk. http://support.apple.com/kb/PH5836

Reset SMC. http://support.apple.com/kb/HT3964

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

Update MacFuse and related software.

Best.

Reply

Answer 2

Lexiepex

Level 6

14,128 points

Feb 15, 2015 2:58 AM in response to joshuaoneseven

OK, Kaspersky gone. After the restart it should be a little better already.

I propose doing following now first:

SystemPreferences->Users&Groups->LoginItems remove all entries in the list with the minus sign underneath;

then restart.

Should a bit better again.

a. You seem to have used a keygenerator in the past and/or onetime have installed a non regular software (most of the time adobe software), but it looks as if all this is gone. Can you confirm that?

b. Did you ever download and install software from CNET, download.com, softonic or the like? (these sites manipulate the software installers to add adware or even malware)

c. Uninstall the Tuxera Macfuse.

Restart.

I will be back in about 6 hours from now and then we do the rest.

Lex

Reply

Answer 3

Feb 15, 2015 5:01 AM in response to Lexiepex

a. The keygnerator may be coming up because I work for an organization that gives bulk product keys for a Kaspersky and OpenVPN and other VPN software.

b. I think I have used these types of sites to get video converters/players.

c. When I click uninstall, it says "Removing MacFuse..." but it doesn't uninstall. I tried to uninstall it many times then I restarted and it was still there.

Reply

Answer 4

Lexiepex

Level 6

14,128 points

Feb 15, 2015 8:55 AM in response to joshuaoneseven

Back again.

a. mmmmm.

b. I think it would be a good idea to uninstall everything that you may have downloaded from these sites, then download AdwareMedic from thesafemac.com and run it, just to be sure, and then after that download what you need from the developer sites and install again. This is not urgent. But do it in this order.

c. Macfuse: in SystemPreferences open the Macfuse panel and click on the button "remove macfuse", this removes everything but the applet itself. Then CTL+clcik on the macfuse applet and choose "remove".

Going on:

* the Samsung software is better removed (Kies), this should remove all kexts of it in the System/Library.

* the ZTE software installment has the same result of having kexts in the System/Library. So you are better of without it.

* I suppose that the Eltima software is already gone, if so, we can remove the eltima kext also:

in Finder go to MacintoshHD->System->Library->Extensions (be very careful in this folder!!) and delete the ...eltima.Syncmate.. kext.

* the XXYYZZ USBmodem kext and Massstoragefilter kext I am not sure about what those do, but in principle you should not have any third party kexts in the System Library.

* uninstall fuspredownloader.

* uninstall usbswapper, syncmate, PPPmonitor,

* I am nor sure what rapiback is.

* In Finder click the GO menu while holding the Alt(option) key and choose Library, in there open the LaunchAgents folder and delete the ...apple.CSConfigDotMacCert-[...]@me.com... plist.

-----------

ofcourse you also followed the advice of dominic (just to be sure).

Lex

Reply

Answer 5

Linc Davis

Level 10

210,221 points

Feb 15, 2015 9:36 AM in response to joshuaoneseven

Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The usual results of posting etrecheck output on this site without a full description of the problem are very poor.

The many "failed" or "killed" warnings that etrecheck sometimes spews are not a reason to reinstall the OS.

The better your description of the problem, the better the chance of a solution.

For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

Reply

Answer 6

Lexiepex

Level 6

14,128 points

Feb 15, 2015 9:59 AM in response to Linc Davis

plse Linc read the thread before you post.

Reply

Answer 7

Feb 16, 2015 5:01 PM in response to Lexiepex

Ok. I followed dominic's suggestions and yours about the adware. No disk issues. I think I reset the SMC, though I don't know how to tell if it worked. MacFuse is also gone. I didn't start removing the other things yet (Kies, etc.). Do you have a suggested uninstaller?

Also, let me clarify how big a problem this is. The computer is very slow all the time. If I click on a file, it takes a long time to open and I get the "spinning wheel of death" for almost every action including scrolling in a Word doc, clicking the apple menu, as I'm typing this, etc. It never freezes, it just stalls for a a number of seconds then continues, so I sometimes need to wait a little while for the word I just typed to pop up on the screen before I can continue typing.

Reply

Answer 8

Linc Davis

Level 10

210,221 points

Feb 16, 2015 8:09 PM in response to joshuaoneseven

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

Answer 9

Lexiepex

Level 6

14,128 points

Feb 17, 2015 12:33 AM in response to joshuaoneseven

about rapiback: it is part of the Eltima software: remove it at the same time you remove the ...eltima.Syncmate... file.

about Kies: look in the manual/documentation how to uninstall.

Have you done the rest already?

Reply

Answer 10

Feb 17, 2015 8:31 AM in response to Lexiepex

Lexiepex and Linc Davis,

It looks like you've definitely gotten busy helping people speed up their MacBooks, but you seem to be making a difference for a lot of folks too. Are you still looking at new threads? If so, I just posted one here: Slow running MacBook Pro

Thanks!!

Reply

Answer 11

Feb 17, 2015 3:22 PM in response to Linc Davis

Thanks! The following messages are repeating constantly....

2/18/15 6:17:12.017 AM mtmfs[422]: MTM fs Mount server retrying ...

2/18/15 6:17:12.017 AM mtmfs[422]: MTM fs Mount server failed to start because of error -1

2/18/15 6:17:13.586 AM mtmfs[422]: MTM fs Mount server retrying ...

2/18/15 6:17:13.586 AM mtmfs[422]: MTM fs Mount server failed to start because of error -1

2/18/15 6:17:15.157 AM mtmfs[422]: MTM fs Mount server retrying ...

2/18/15 6:17:15.157 AM mtmfs[422]: MTM fs Mount server failed to start because of error -1

2/18/15 6:17:16.722 AM mtmfs[422]: MTM fs Mount server retrying ...

2/18/15 6:17:16.722 AM mtmfs[422]: MTM fs Mount server failed to start because of too many retries

2/18/15 6:17:16.723 AM mtmfs[422]: MTM fs Mount server failed, last error -1

2/18/15 6:17:16.725 AM com.apple.launchd[1]: (com.apple.mtmfs[422]) Exited with code: 99

2/18/15 6:17:16.725 AM com.apple.launchd[1]: (com.apple.mtmfs) Throttling respawn: Will start in 3 seconds

2/18/15 6:17:19.797 AM mtmfs[423]: MTM fs Mount server failed to start because of error -1

2/18/15 6:17:21.357 AM mtmfs[423]: MTM fs Mount server retrying ...

Reply

Answer 12

Linc Davis

Level 10

210,221 points

Feb 17, 2015 3:58 PM in response to joshuaoneseven

Please turn Time Machine OFF in its preference pane temporarily. Any improvement?

Reply

Answer 13

Feb 18, 2015 2:26 AM in response to Linc Davis

Turned off time machine. No improvement. Restarted. Still not mprovement (it actually took longer to restart then ever and the beach ball continues to pop up for everything I try except moving the mouse).

Reply

Answer 14

Lexiepex

Level 6

14,128 points

Feb 18, 2015 2:46 AM in response to joshuaoneseven

did you do everything posted already?

If yes, restart while holding the CMD+R keys: (this is slow), then choose DiskUtility, do verify disk. I do not strongly expect disk issues, but you never know.

Reply

Answer 15

Feb 18, 2015 4:20 AM in response to Lexiepex

* the Samsung software is better removed (Kies), this should remove all kexts of it in the System/Library. REMOVED

* the ZTE software installment has the same result of having kexts in the System/Library. So you are better of without it. I THINK THIS WAS ONE OF TWO USB INTERNET STICK APPLICATIONS. I REMOVED BOTH OF THEM. CHECK THE EtreCheck REPORT BELOW TO SEE IF THAT WORKED.

* I suppose that the Eltima software is already gone, if so, we can remove the eltima kext also:

in Finder go to MacintoshHD->System->Library->Extensions (be very careful in this folder!!) and delete the ...eltima.Syncmate.. kext. I REMOVED THIS. THE NAME WAS DIFFERENT THAN THAT, BUT IT WAS THE ONLY ELTIMA KEXT FILE.

* the XXYYZZ USBmodem kext and Massstoragefilter kext I am not sure about what those do, but in principle you should not have any third party kexts in the System Library. I COULDN'T FIND THIS, BUT IT MAY HAVE BEEN PART OF ONE OF THE USB INTERNET APPLICATIONS THAT I REMOVED.

* uninstall fuspredownloader. CAN'T FIND THIS.

* uninstall usbswapper, syncmate, PPPmonitor, CAN'T FIND THESE.

* I am nor sure what rapiback is. CAN'T FIND THIS.

* In Finder click the GO menu while holding the Alt(option) key and choose Library, in there open the LaunchAgents folder and delete the ...apple.CSConfigDotMacCert-[...]@me.com... plist. DELETED.

I ALREADY VERIFIED THE DISK BEFORE I DID THE ABOVE. THERE WERE NO PROBLEMS WITH THAT. HERE IS THE NEW EtreCheck REPORT:

EtreCheck version: 2.1.8 (121)

Report generated February 18, 2015 at 7:18:17 PM GMT+7

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 481

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 2:1:10

Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (227.10 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 2

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]

[running] syncmateStarter.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] net.openvpn.client.plist [Click for support]

[running] rapiback.plist [Click for support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]

User internet Plug-ins: ℹ️

UPEditor: Version: 1.0.0.3 - SDK 10.7 [Click for support]

Safari Extensions: ℹ️

Video Converter

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 272.15 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 6

Oldest backup: 2013-06-01 11:30:44 +0000

Last backup: 2015-01-28 12:27:07 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 272.15 GB X 3)

Top Processes by CPU: ℹ️

1% WindowServer

1% com.apple.WebKit.WebContent

0% bnepd

0% apsd

0% hidd

Top Processes by Memory: ℹ️

163 MB com.apple.WebKit.WebContent

163 MB com.apple.IconServicesAgent

159 MB mds_stores

155 MB Finder

137 MB Safari

Virtual Memory Information: ℹ️

97 MB Free RAM

1.79 GB Active RAM

1.68 GB Inactive RAM

722 MB Wired RAM

425 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Feb 18, 2015, 05:05:06 PM Self test - passed

Feb 15, 2015, 12:05:02 AM /Library/Logs/DiagnosticReports/Kernel_2015-02-15-000502_[redacted].panic [Click for details]

Reply