brand new ipod touch 5g problems!!!!

Question

brand new ipod touch 5g problems!!!!

Someone just bought me a new ipod touch 5g and I can't use it. It doesn't turn on and when I connect it to my laptop (windows 7) itunes ask me to restore it or update. I do it then appers something that says there's an error 21, 11 or 415. I change computers, and the same thing keeps popping out.

please help

iPod touch, null

Posted on Feb 16, 2015 11:34 AM

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Answer 1

Philly_Phan

Level 7

20,707 points

Feb 16, 2015 12:20 PM in response to girlwithoneye

girlwithoneye wrote:

...new ipod touch 5g...

Contact Apple. Hopefully, an Apple Store is within reasonable distance. If so, make a reservation with the resident "Genius" and take it there. If not, call Apple - 800-275-2273 in the U.S.A. and I think Canada.

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Answer 2

lllaass

Level 10

210,411 points

Feb 16, 2015 12:43 PM in response to girlwithoneye

Maybe a hardwar problem:

Check for hardware issues

Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.

Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.

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