Apple router on comcast gateway

will comcast let me turn off the wifi on their new gateway?

Seems like that would be a question best answered by Comcast support. Did you ask them?

I have Comcast TV and phone so I need it?

Seems like that would be a question best answered by Comcast support. Did you ask them?

Suggest that you first find out what Comcast will and will not let you do, and then post back with that information to see if there might be way to do what you want using an Apple product.

Have u every tried to call or contact Comcast?

Comcast is not noted for their stellar customer support. Nor are they overly eager to assist you in either changing or quitting service with them.

Comcast does offer a web-site that lists compatible networking hardware which they support. You may want to go over this to see what options you have in replacing the current gateway device that they are providing you. I personally do not have Internet service with Comcast, but have helped dozens of user that do with similar questions as yours.

I use Comcast and when I updated my older modem to the new one, I told them not to activate the wi-fi portion of it to start with. However, I notice that it still broadcasts their SSID. I use a Linksys router for my own wi-fi, but the last time I called Comcast, they told me wi-fi was not active on my account and they couldn't understand why it was still broadcasting the SSID. When I asked the customer service rep to connect me to support so I could ask them, I was disconnected. Coincidence, maybe. But I only have Comcast internet. I use other TV and phone services. It is possible to do, I'm just not sure if it is needed for their other services.

Could you at least provide the make and model number of your gateway?

There are any number of choices that Comcast provides and the features and function differ from model to model. Without a bit more information, all that we can do is make a vague guess on your questions. Don't think that you want that.

There are a number of online help forums and user to user forums that Comcast sponsors.

http://forums.comcast.com

It is a simple matter to turn off the wireless on the TG862G if you want to do that, then add the AirPort Extreme to provide a wireless signal.

What I cannot tell you is if you do this, whether it will affect the existing phone or TV or other services you might have.

So, if Comcast cannot or will not help you, then we'll have to hope that another user who has a TG862G has done what you ask about.

It's possible that another user who has done this might see your post and know the answer. Hopefully, that will be the case and you will soon have a response.

Another option that you have.....if you cannot find an answer about whether turning off the wireless on the TG862G will affect the phone or TV service......is leave the TG862G wireless on, and simply set up the AirPort Extreme to provide a second wireless network and use that network for your iPhones, iPads, Macs, etc.

If you decide to try this, keep the AirPort Extreme at least 6-8 feet, or a few meters, away from the TG862G. If you have a long enough Ethernet cable to connect from the 862G to the AirPort Extreme, you can locate the AirPort virtually anywhere that you want.

Norbert Buehmann wrote:

Have u every tried to call or contact Comcast? I have tried 3 times and will keep trying.

As a Comcast expert I will tell you that 3 times hardly counts as trying with Comcast.:(

Maybe you could tell us whether turning off the wireless on the Comcast gateway will affect the FIOS phone and TV service?

Maybe this will help. But, Comcast may be different. I do not know.

Best to leave well enough alone unless you know exactly what you are doing.

http://setuprouter.com/router/arris/tg862g-ct/login.htm

Funny you should ask, I do have the same Comcast router, and an AE, but in my case the router is in the basement and the AE is far from it, so I never bothered turnig the wifi off, in case I need wifi in the basement. So I don't know that answer, I do know that the Comcast box has such a short range that it does not affect anything else in my situation.

i Was serious about how long it takes to get in contact with Comcast though.

Please see Norbert's question about accessing the settings on the gateway.

Does the 192.168.0.1 address get you in to the settings?

hello bob

i.m thinking of switching to comcast,i have a 5th gen. extreme.can i extend wifi signal if i connect it with a ethernet cable. keeping the same password etc.