AppleCare Protection Plan not assigned to any product

Question

Level 1

0 points

AppleCare Protection Plan not assigned to any product

Hello.

I bought an Applecare protection plan for my Iphone 5 on the Apple store, bouth at the same time.

Once I got all the items I thought that the Apple protection plan was already attached to the iPhone, but now I’ve realized that it’s not.

I have the bill of the purchase but I can’t find any other information about the protection plan.

How can I assign the already purchased protection plan to my old iPhone 5?

I don’t have an apple store in my city, so I can’t go there looking for help.

Thank You

iPhone 5, iOS 8.1.3

Posted on Feb 18, 2015 12:05 AM

Reply

Answer 1

seventy one

Level 7

27,466 points

Feb 18, 2015 2:44 AM in response to McXisco

Don't mean to seem picky but I see you refer in part to 'My old iPhone5' Is this a separate one to the one you bought the Apple care for. If so, only the phone and Applecare bought at the same time would be covered. They should be able to link it via the serial number of the machine.

Reply

Answer 2

McXisco Author

Level 1

0 points

Feb 18, 2015 2:59 AM in response to seventy one

Hello.

Thank you for your reply.

No... I just said that because I have a new iPhone 6 now, that's why the iPhone 5 is now my old iPhone 🙂, I bought the iphone 5 and the Applecare at the same time, but when I've checked the information of my devices in apple web page, there's no reference to it in my iPhone 5 information.

Reply

Answer 3

ckuan

Level 10

120,932 points

Feb 18, 2015 3:03 AM in response to McXisco

Have you check it using the link below?:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

Key in your serial number found in Settings > General > About > Serial number.

Reply

Answer 4

seventy one

Level 7

27,466 points

Feb 18, 2015 3:14 AM in response to McXisco

http://support.apple.com/en-us/

This is an Apple document covering your situation. There are others so you might google the question 'How do I check my Applecare agreement for an iPhone5.' It comes up with half a dozen. This one has US within the URL so may not apply to your country.

Reply