How do I login to Crunchyroll through the web?

Question

How do I login to Crunchyroll through the web?

I have researched the issue throughly and I am also in the process of contacting Crunchyroll Customer Support. The problem that I am having is as follows; I have an active subscription to Crunchyroll through iTunes. I have been billed and I have paid according to my iTunes account statement. However, I cannot login to the Crunchyroll service through my web browser and the service does not work on my Apple TV. I am unable to determine my login information for the Crunchyroll service, since I purchased it through iTunes. Is there a way to set up an account for Crunchyroll through iTunes? On the AppleTV I have chosen the option "Purchased through iTunes? Click to restore." but this appears to do nothing as I get a black screen and have to back out to the home screen. I can see that many people have had this problem and no one has offered a solution. Whatever I find out I will post back here.

MacBook Pro, Mac OS X (10.0.x), (13-inch, Mid 2012)

Posted on Feb 18, 2015 10:40 AM

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Answer 1

Top-ranking reply

Chris Smith-Hale Author

Level 1

2 points

Feb 19, 2015 5:25 AM in response to Chris Smith-Hale

Afte exchanging a couple of emails with the Crunchyroll support team this is what I found out:

iTunes is only managed through iTunes. We can't see or touch your iTunes set up. So you can edit your web created accounts all different ways and they won't effect whatever you set up in iTunes. We don't even know the name of the account you set up under iTunes.

You need to go through iTunes to find the account. Then you can use that account on the web or on different devices. We can't connect to it, change it, or even see it without you first telling us it's name.

iTunes is controlled by you and Apple. That's part of the iTunes design. I recommend you contact iTunes support. They can reset or refund or find any info you need about your iTunes account.

Non iTunes accounts we can completely help you with. iTunes ties our hands.

Wish there was something we could do to help, but from past experience iTunes support is usually pretty fast at sorting these out.

Crunchyroll Support

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Answer 2

Mar 20, 2015 8:01 PM in response to Chris Smith-Hale

The only fix is to cancel the subscription in iTunes and resubscribe either through the Apple TV or another iDevice running the Crunchyroll app.

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Answer 3

Dec 10, 2016 4:57 PM in response to Chris Smith-Hale

This didn't work. I have two options before and after login or subscribe. Login will not take apple ID and there is no refresh like there is on the other paid for iTunes subs on Apple.

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