Unknown password problems

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thermo

I wish you luck. I know how difficult just one Alzheimer's Dementia patient can be - my Mom is a challenge every day.

That said, I believe you are going to encounter many obstacles acting their behalf if you cannot do so "As them" = I mean as if you were they to the entity on the other end of the communication. Power of Attorney, Death Certificates, etc. are all going play here when you interact with Apple. It is hard enough for the actual person, much less acting as a proxy.

What I would suggest is to get the Assisted Living Center involved and develop a relationship with Apple that can be made to work as smoothly as it can. Your role cannot be new to Apple, as big as their installed base is. If I were going start your process, I would probably contact Apple Legal first - just to see what they will want for such a deal.

From our NEW and Improved Contact page (bottom right of every page)

---

Legal

For legal questions, please go to apple.com/legal/contact and select from the drop-down menu provided.

Don't ask me which one to pick - but for once, "Other" is NOT the one to choose as it puts into 1 Infinite Loop with the (N&I) Contact page.

Maybe just try calling 'em at Corporate and ask whoever answers who you need to talk to about this relationship that you need to establish.

Maybe even consider ...

Become a >>Consultant<<, Reseller, or Service Provider

Join Apple as a >>consultant<<, reseller, or service provider.

Again, I wish you well. Let us know how you are getting along by reply to this thread, OK?

buenos tardes

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Did I miss something? Where did the OP say they were dealing with people suffering from dementia?

1st sentence describes at least two primary symptoms... forgetting and refusing to follow instructions

I live in a retirement community, and try to assist people, where forgetting passwords and security answers is routine, despite pleas to write it down, and inheritance from a spouse is also common.

Another symptom is wriitng stuff down and forgetting that they wrote it down, and if they remember they wrote it down they don't remember where they put it, or accusing someone of stealing it or denying that the note is their handwriting... ad infinitum.

It is like talking to a fencepost around here, sometimes...

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My sympathies go out to you with the long goodbye you are experiencing, but diagnosing people from those symptoms is really not accurate. You and I both know we see people of all ages here who forget their passwords, security answers and don't write them down (which many security experts recommend not doing). And having gone through the whole testing gamut myself a few years back I'm familiar with all of that. But that one sentence could pretty well describe everyone. The inheritance would refer to a spouse dying and not passing on their password requiring a trip to an Apple Store.

I just finished helping someone at my local coffee shop get their password straightened out, they forgot their password and the security questions. They are 22 years old and forgetful. They also did not write them down. They don't have dementia like a large percentage of the population they are stressed and forgetful.

And what "instructions" are they not following? A suggestion to write things down? Could cover 90% of the population.

Do you read the Dallas Morning News? With the release of the movie "Still Alice" they wrote about what symptoms to pay attention to and which are normal. Good article.

Keywords are ...

... live in a retirement community ...

... where Many of the residents likely have some degree of Dementia > see sentence one of ¶ two > Special Care Units | Alzheimer's Association

" Nearly 60 percent of nursing home residents have Alzheimer's or another dementia."

It is really not hard to diagnose - all these are more than typical > Dementia Symptoms - Diseases and Conditions - Mayo Clinic

I appreciate your sympathies. You know that I know that people in general are forgetful and stubborn, but thermo2 is likely surrounded by VERY forgetful and stubborn folk. I think thermo2 is very much a Saint for taking up this task.

I have seen at least one thread concerning "inheriting" a device - the advice was daunting as I recall 😕

Still Alice is likely a very good intro into something that many folk will experience - from the inside, or out - in their lifetime. Julianne Moore was on The Daily Show talking about her "research" pretty much the whole 7 minutes. Bottom line in her opinion was that it strips away everything but the essence of the personality - bartender in life was gregarious and grumpy folk were REALLY grumpy - I have the latter, 24/7/365. BTW, I don't read the Dallas Morning Snooze as it is too Right Wing for my taste. I miss Governor Ann Richards.

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thermo

Dementia or not, your issues are exactly the same - and hurdles as well. Apple Store would be a way to start a relationship, but you still would need so much backing from your Living Center and from - let's call them clients - that a portfolio of legal documents will likely be needed and maintained. It will be a job under the best of circumstances. Again, best of luck in becoming their de facto agent.

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thermo

This sounds "close enough for guverment werk" as we used to say in Land Surveyin'. My neighbor TexasMacMan seems t have just the ticket

I have restored a school ipad and was setting it up as a new ipad but through the process it asks for an apple id and password. i have neither. haw can i get past this?

Streamlined email process for removing activation lock

AppleCare has announced a new process to assist institutions with returned devices which may be activated locked. For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained. After the initial call customers can email with the required documentation for all Activation Lock Removal requests.

This "looks" like an Apple announcement to me.

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EDITadded

When talking with AppleCare - or any other Customer Service outfit - I have found that I am nearly always satisfied by the Senior Specialist I ask to speak with, rather than the first Level folk you get when calling.

endEDITadded