Very slow loading on apple TV with high speed internet ?

We are network provider, and what we noticed that Apple content seems to come from 17.x.x.x/8 which is odd. Up until a few weeks ago we used to see iTunes content mostly distributed by 3rd party content providers like Akamai and Limelight, but now all of a sudden it's all coming from Apple. Average stream is floating in 2Mbit...

Switch to other content providers like Netflix, Hulu, Amazon, and the streams climb to 10, 15, 20mbit...

Did Apple have a fight with some of its content distributors?

Same issues just started for me too. My internet provider uses fiber and provides 100 Mbps download and upload speeds. I can no longer rent movies from Apple TV. I rent from my internet service provider or Amazon prime now. Will Apple ever fix their video servers?

I have facing the same issue with Apple TV and get all troubleshooting done from my side.

# Changed its physical location of Apple TV.

# Checked internet Bandwidth on other devices.

# Checked Hulu and Netfliex services are working fine.

# Try to get help from Apple Support via customer care.

# Reset and restored old Apple TV 3.

# Checked with new Apple TV 4.

still facing same issue, its legging and slow streaming on all rented and purchased movies and TV Shows.

I guess now it download 1/4 part of whole video then only it can start to play, right now not follow real time streaming in that you can play and stream together while its was work like this earlier.

Please share if any one have correct solution.

Thanks

Nitin Kr. Rajput

Hi - please try: press and hold Down + Menu for 6 seconds. This will do a restart from the remote. I have no idea why it worked for me. I unplugged/replugged and also reset and restarted several times from the settings menu, and neither helped. But - when I did the restart from the remote with press and hold Down + Menu for 6 seconds, my Apple TV started behaving like the old days and the TV shows and movies start right up. After two months of frustration I tried it, and it has been working normally now for about two months with no issues. It is worth a shot.

@ Clfaye: This solution worked like a charm for me, thank you very much! 😎

This worked for me perfectly, Tried it in the middle of watching a movie that was stuck loading for an hour. The Apple TV rebooted and played perfectly from then on.

clfaye wrote:

Hi - please try: press and hold Down + Menu for 6 seconds. This will do a restart from the remote. I have no idea why it worked for me. I unplugged/replugged and also reset and restarted several times from the settings menu, and neither helped. But - when I did the restart from the remote with press and hold Down + Menu for 6 seconds, my Apple TV started behaving like the old days and the TV shows and movies start right up. After two months of frustration I tried it, and it has been working normally now for about two months with no issues. It is worth a shot.

This works for me. iTunes movie downloaded instantly on ATV3! Took over an hour before.

I'm a bit late to the party on this and the hard reboot worked for me. The problem today affected all movies purchased directly through Apple, but I've encountered it before. Generally, it would only affect certain older films while something like the latest Marvel or Disney movie would start up with no trouble at all. I always thought that was very strange.

Had the same problem. Keep doing the reset from settings, but then it comes back after a few shows and I get the wheel of death. I keep forgetting that the menu/down reset is the HARD reset. Also Apple Care told me that the new Apple TV's are like our iPads and iPhones. The apps stay open until you actually "close" them by pressing menu twice and swiping them up. I had about 20 apps open and didn't know it. This stopped iTunes from even getting to my shows. Thanks Apple Care.

Thanks clfaye for the reminder about HARD resets.

I'm same but I'm using Ethernet with a 100Mbs internet connection

All other devices on the network are fine. No problem with Netflix, Stan or even presto. But soon as I go to watch a movie on Apple TV, its slow as ****

Even the Netflix service on Apple TV is slower then the service on my Sony TV.

WHAT IS GOING ON!!!!!!!!!!!!!

Hi. Are you using ATV 3 or 4? Have you tried closing all apps (ATV 4 only), and the hard reboot? Have you tried putting ATV on WiFi?

I am having the same problem on ATV 3. Netflix, Hulu, etc work great but my purchased movies won't play. I've tried everything from a hard reboot to a complete restore to factory settings.

i have the 4, high-speed internet. hard reset with Siri Remote didn’t work, unplug and plug back in didn’t work.

BUT!!!

I played the movie "preview"...then went to play the actual movie. Worked this time, hope it works next time...and I hope it works for you!

While I appreciate all the "reboot" advise has there been a formal response from Apple? i really am beginning to regret investing in both the Apple TV 4 and Films on I-Tunes. Netflix streams seamlessly and yet I have to wait and wait for anything in I-Tunes.

I've tried the reboot and the preview and still no luck. Apple said its not their problem even though Netflix and other streaming apps work fine.