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Hard drive will not mount shows up in Disk Utility

I have an external drive with a bootable OS X 10.6.8. I was in a transition between building up a SSD swapped drive. The SSD is installed in the CPU box but I have my old installation running from an external.


I have several external hard drives. They are all Firewire. Some have USB 3.0 and or eSATA options but my MacMini only talks to Firewire and USB 2.0.


I understand that you daisy chain Firewire drives and turn them on and off in sequence as they fall from the CPU box/case.


Firewire is a power source. I run the external with the OS using an AC adapter but one Firewire drive is powered through Firewire.


I have had as many as 4 external drives running along with the internal drive without a glitch while I was reorganizing files.


Today I booted off the external drive. It was running fine. I turned on one Firewire drive (the one that runs on Firewire power). That drive stumbled. I recognized the sound when there is an interruption in power. This cause the external boot drive to stall. I had to force a reboot.


Now the external boot drive will not boot up. It does not mount but Disk Utility sees it. The drive itself is bright and clear in Disk Utility but the partition (single) is faded out. I can run Verify and repair in DU. DU says it doesn't see anything to repair. It will not mount on its own or when I click the Mount button in DU. It does not produce an icon on the Desktop (because it is not mounting).


I also have SpeedTools. But although it sees the drive I cannot do anything with it. None of its tools run more than a spli second before they fail.


This drive has USB 3.0 and I see everything through USB that I see through Firewire. Connecting the other way did not get around the problem.


Of course I will buy an AC adapter for every external drive and never run them using Firewire again but the horse is out of the barn.


I have the original installation disks and could run the Archive and Install option but it would require physically swapping drives with the internal. I'd like to avoid it if possible. It is a MacMini and tedious.


Any suggestions?

Mac mini (Mid 2010), Mac OS X (10.6.8), 2.4ghz 8GB RAM SSD Hard drive

Posted on Feb 20, 2015 7:11 PM

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18 replies

Feb 21, 2015 12:19 PM in response to Eric Root

Thank you for the suggestions.


I tried using Terminal to mount and unmount.

The drive appears in Disk Utility but is faded like a connected but unmounted drive.

Unmount: it replies "disk1s2 was already not mounted unknownc8bcc8ed76ed:~ (my main drive name)"

Mount: It replies "Volume on disk1s2 failed to mount unknownc8bcc8ed76ed:~ (my main drive name)"


Last night I used Drive Genius to duplicate the drive as a backup. (I do not have a backup of this drive pre-problem). I had an identical drive available. The result is that both drives look and act exactly the same. I was hoping I could access the content and just reformat the original drive.


So it is not the hardware enclosure or Firewire (interface, ports, cables, etc.) as other FW devices work properly and the 2nd drive worked before the files were duplicated to it.

Feb 22, 2015 12:46 AM in response to Eric Root

I waited until the evening to attempt Restore in Disk Utility so it could run all night. You drag the source to the field from the list of connected drives in the left column. The drive and the partitioned volume show up. The drive name is bright and clear but the volume is faded like an unmounted drive hooked up and running.** I tried dragging both individually but they did not drop in the field. I tested the procedure by dragging the current working boot drive to the source field. A + plus symbol appeared as I dragged the name over the field and the volume name populated the field when I released the mouse button. So Restore in Disk Utility is not possible when the hard drive is unmounted




**In case the question comes to mind, I have attempted to mount the drive and the volume individually without success.

Feb 22, 2015 2:25 PM in response to ms_triple

ms_triple wrote:

So it is not the hardware enclosure or Firewire (interface, ports, cables, etc.) as other FW devices work properly and the 2nd drive worked before the files were duplicated to it.


I'm not sure you can say that is correct.

You had a power interruption, it's possible that somehow damaged the controller on the booted external disk or the controller on the firewire interface. I think you are assuming both disks will behave the same to whatever issue happened, that may not be accurate, especially considering the booted OS may have been in the middle of a read write disk operation, whilst other disks may have been at a state of rest.


The only way to confirm the case & power supply are not the issue is to remove the HD & insert it into another caddy/ case/ drive controller & use different leads.


Disk Utility can restore or copy from unmounted volumes, however if the disk itself isn't responding to (un)mount commands it will probably fail. Removing the drive will void any warranty so consider that before you open the case.

Feb 22, 2015 3:22 PM in response to Drew Reece

Regarding my statement that you quoted (I don't see a Quote option here) I think it at least greatly increases the odds that this is the situation when the duplicated drive behaves the same way, as much as can be observed, when it was healthy before.


Regarding Restore and unmounted drives, I plugged in a separate external hard drive and allowed it to mount. I used Disk Utility to unmount the drive. I attempted to use Restore but it would not allow the drive to be used as a source once it was unmounted. Are you able to use an unmounted hard drive as a Restore source on your system?


Regarding the warranty, these were all empty cases and raw hard drives that I assembled so I am free to swap them around. It is just a last resort because the process is tedious and although I am careful each time you disassemble and reassemble things it takes a toll on the hardware. Especially with all that is involved in the layers of steps swapping the internal drive of a Mac Mini they are not meant to withstand the process indefinitely.


I will try swapping external drives with casings before swapping with the internal and doing an Archive and Install of the OS.

Feb 22, 2015 3:38 PM in response to ms_triple

Quoting is done via the speech bubble that should be in the toolbar (at least on computers).


I have just cloned an unmounted EFI partition to another volume on another drive. The source partition was greyed out, but it still cloned. I have Disk Utilities debug option on. (For reference: http://macs.about.com/od/usingyourmac/qt/Enable-Disk-Utilitys-Debug-Menu.htm but you probably don't need it).


Disk Utility can 'restore' in several ways…


File copy mode

When the 'erase destination' option is not used. I believe this requires mountable volumes & suitable sources. Files are transferred via copy routines


Block copy mode

The destination is entirely overwritten with the blocks of data from the source - the disk is unmounted in this case & the raw device is used. For large volumes with many files it is normally quicker to use the block copy method, assuming you want a full clone.



If you still can't restore to the disk, try creating a new partition table (assuming you are OK losing that data).

Feb 22, 2015 5:02 PM in response to Drew Reece

Quoting is done via the speech bubble

Thanks I see the bubble.


I am using Snow Leopard 10.6.8. The link is information pertaining to Lion 10.7 and above so maybe things changed. I did not see anything that would allow me to work with an unmounted drive in my Disk Utility.


I followed the instructions on the linked page and enabled Debug mode. I turned on a different external drive and allowed it to mount. Then I unmounted this drive. Once unmounted I could not use it as a source. I could use it as a destination though. Not aware of this earlier I tried the same steps with the problem drive. Although it cannot be mounted and it cannot be used as a source it can be used as a destination. Strange to me but what do I know?


I am going to try swapping out external drive cases.

Feb 23, 2015 12:06 AM in response to ms_triple

I took the problematic hard drive and installed it in my Mac Mini so I could attempt a Safe Boot and then Archive and Install if necessary.


Safe Mode didn't work. The drive produced the circle with a slash symbol.


I reset the PRAM which was part of a list of steps to work through I found created by Apple Support.


I was able to boot up to Verbose Mode and view the text of the boot process. I wrote it all down. I can answer questions about the content better than typing it all out exactly. It includes, "...journal magic is bad..." "...failed to open..." and ends with "...cannot mount root, errno = 19"


I attempted Archive and Install however when it went to show what target drives were available it was a blank box and all buttons were grayed out.


I rebooted and opened Disk Utility from the DVD. The drive appeared the same with the top main line bright and the partitioned volume faded. Still was unable to mount. I ran Verify and this time a red line of text appeared "Invalid content in Journal" and at the end I ran Repair. When running I could read line by line and at one point it showed "checking volume information" then the following line "Repairing volume" the following line "Rechecking volume" more line of checking then it ended with "The volume was repaired successfully."


It still would not mount. I ran Verify again and again said "Invalid content in Journal" and this time it stopped midway saying "The volume was found corrupt and needs to be repaired. Error: This disk needs to be repaired. Click Repair Disk."


I clicked Repair and it ended with The vol. was repaired successfully."

Still unable to mount I began repeating Repair over and over. Each time it found something to repair and ended with a success message. After several more Repairs I tried Verify and it stopped midway saying to Repair the disk.


Question: Does running Repair multiple times continue to correct bits and pieces little by little or is this a generic message and we should treat it as a problem Disk Utility cannot pinpoint and is just beating its head against the wall?


The step by step instructions I downloaded mentioned running Repair more than once but it did not say that running it 20 times would erode some problems and eventually lead to a fully repaired disk (if the problem was something DU could take care of in the first place). At this point I have run Repair about 20 times total with a series of 10 back to back skipping Verify. I keep seeing the lines about invalid content in a journal and that it repaired something successfully. Yet I still cannot mount the disk.

Feb 23, 2015 7:50 AM in response to ms_triple

Disk Utility has a limited amount of ability to fix disks. Re-running over & over won't help if the issue is beyond what Disk Utility can repair. If the disk has a mechanical failure or a scratch Disk Utility could cause more damage (as can any tool that reads & re-reads the disk).


The error logs you post are too vague…

"...journal magic is bad..." "...failed to open..." and ends with "...cannot mount root, errno = 19"

That is worthless, photograph, screenshot or copy & paste the full text if you want us to help, tiny fragments tell is very little at all.


You have now ruled the disk case & controller out as being the issue - it now looks like the disk itself is damaged.


What is your actual aim for this disk? Are you trying to recover data - is it your only copy? Are you trying to make it bootable?

For the latter simply it may be a case of eraseing & reinstalling or restoring it from a backup. You will need to test the disk remains healthy after restoring.


To recover data you need to work out if it has physical damage (noises like clicks, buzzes, grinding, high pitched whines, tick, tick, klunk noses all can indicate that). The safest option it so take it to a third party data recovery company & ask them to recover it - professionals can get data off may disks that are failing. It is expensive, but may allow you to access the files.


The other option is you try tried party tools to repair it or to scrape data off the disk, it is a risky proposition since you appear to be inexperienced with drive recovery. If the disk is mechanically failing there may be a limited amount of time before it is totally unusable too.

Feb 23, 2015 12:12 PM in response to Drew Reece

Drew Reece wrote:


The error logs you post are too vague…

"...journal magic is bad..." "...failed to open..." and ends with "...cannot mount root, errno = 19"

That is worthless, photograph, screenshot or copy & paste the full text if you want us to help, tiny fragments tell is very little at all.

I cannot use any functions that would screen capture or copy so I could paste it here. I cannot photograph it because it constantly streams as it tries to boot up and it would be blur. The motion is too fast and the text too small to use the camera and produce a sharp image of text that can be read. I was hoping someone might ask if there was something specific present in the information. I said I could answer questions better than type it all out. I quoted those bits as a start not with the intent of picking what I thought was important.


As I described earlier I duplicated this drive and the target behaves the same way now. If the drive is behaving this way because it is physically damaged how could that be transferred to another drive by duplicating its data? That would rule out physical damage although that could also be present and the second drive could suddenly share the same physical damage in an almost impossibly rare coincidence. Neither produce sounds other than the gentle hum they have always made.


At the least I need some data off the disk. It was originally the internal drive to one of my computers. I was keeping it in tact until I was done using it as a model to pattern the new drive after. I continued to use it as an option, booting to it and the new drive depending on the need. If I could access the content I would just pull off what I needed and reformat the drive.

Feb 23, 2015 12:17 PM in response to ms_triple

You still can't rule out physical damage on the original disk…


If the source has a scratch through the data the cloned copy would also have that same area of data missing.


The clone could behave in similar ways (not mount, not be repairable by Disk Utility) if that part of the data contained something important like the partition table or the information that defines the filesystem limits etc.


You can try other data recovery tools, but Drivesavers or another company will give you the best chance of success. I was merely trying to work out how importantthe data was to you.

Third party recovery tools will put a disk through more read & write cycles - you understand that it can reduce your chances of getting any data back?

You can attempt recovery on your clone with some knowledge that the original will not change (leave it powered off).


Disk Warrior, Drill Disk, DataRecovery, TestDisk, Photorec, ddrecovery may all allow you to do some form of testing, duplication, repair or recovery if you want to attempt that yourself.

Feb 23, 2015 12:58 PM in response to ms_triple

I do not know either. Disks are meant to have some fault tolerance built into them for power loss, but it hasn't helped here. Other parts of the system also have additional protective data for example the filesystem has a journal that can undo the last changes (that may not have been completed on power interruption) when a disk is unmounted or loses power.


I do know that spinning drives have physical heads that travel at microscopic distances from the surface of the disk. If power is lost & the heads are left over the platter contact may occur during movement, heads are normally 'parked' away from the platter when power is removed to prevent damage.

Maybe your disk has no physical damage all I know is you have an original that doesn't work & a duplicate that doesn't work. Running repairs on the duplicate is a way to prevent the original getting any more damage (if it has any physical damage).


See if the duplicate can be fixed. If you can find files on it (Drill Disk may show some for free, or see what tools Drive Genius has) then you can opt to repair the duplicate & then consider repairing the original.

Hard drive will not mount shows up in Disk Utility

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