Facetime window will not close. (iPhone 6 iOS 8.1.3)

Question

Facetime window will not close. (iPhone 6 iOS 8.1.3)

Recently and quite frequently, after a FaceTime call has ended the window will not close out to the normal FaceTime call history screen. Even when I double tap the home button to close out apps, the FaceTime window, still showing my live face and "call with whomever as ended or ending" (it switches between ended and ending when clicking back on the window) will not swipe closed; it just moves up and right back down. I can't even swipe it closed during a live FaceTime as I could before. The only way I've been able to close out the FaceTime app is to power down the phone then turn it back on.

Anyone else experience this? Any suggestions?

iPhone 6, iOS 8.1.3

Posted on Feb 25, 2015 6:46 PM

Reply

Answer 1

AppleJoe

Community Manager

Feb 27, 2015 7:09 AM in response to nelly_eastside

Hello nelly_eastside,

Welcome to the Apple Support Communities!

I understand that your FaceTime application is not fully closing after a call. In this situation, I would recommend forcing the application to close and then resetting your iPhone. To complete these steps, please follow the instructions in the attached articles. Please let me know if the issue continues.

Force an app to close in iOS - Apple Support

Restart or reset your iPhone, iPad, or iPod touch - Apple Support

Have a great day,

Joe

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Answer 2

AppleJoe

Community Manager

Feb 28, 2015 11:26 AM in response to nelly_eastside

Hi nelly_eastside,

I understand not wanting to restart you iPhone every time you use FaceTime. The next troubleshooting I would suggest would be to isolate the software on the iPhone by restoring and setting up as new. After setting up as new, test and see if the issue remains.

Use iTunes to restore your iOS device to factory settings - Apple Support

Best regards,

Joe

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Answer 3

Feb 27, 2015 7:25 AM in response to AppleJoe

Forcing the app to close in iOS is the problem.

"Even when I double tap the home button to close out apps, the FaceTime window, still showing my live face and "call with whomever as ended or ending" (it switches between ended and ending when clicking back on the window) will not swipe closed; it just moves up and right back down."

Restarting the phone solves this, but I don't want to restart my phone after every FaceTime call.

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