Not able to use Bluetooth with Mitsubishi Outlander (2014)

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Level 1

5 points

Not able to use Bluetooth with Mitsubishi Outlander (2014)

I have a new iPhone 6 with iOS ver: 8.1.3 and I am able to pair the phone with the car (Bluetooth) system, Bluetooth says it's connected, but I am unable to make/receive calls using Bluetooth. On the phone it shows that it is connected via Bluetooth, but it is not as the call is being carried out via the actual headset not the Bluetooth. Every other phone works without any issues so I know this is not a car problem as I've tested several devices, iPhone is the only device that is not able to maintain proper Bluetooth connection. I've googled this and apparently this is widespread issue, so the question is, when will Apple issue a proper fix for this.
I've tried resetting network settings as well as deleting bluetooth devices and doing a new pairing procedure but no luck.

Please provide some feedback when this can be resolved, hopefully with the new software release cause I've never been so upset like I am right now after spending that much money on the phone that doesn't work properly.

iPhone 6, iOS 8.1.3

Posted on Feb 28, 2015 8:18 PM

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Answer 1

Jason L

Community Specialist

Mar 2, 2015 7:36 AM in response to andriylviv

Hey there Andriy,

Welcome to Apple Support Communities.

It sounds like you’ve done quite a bit of troubleshooting in an attempt to resolve the issue making and receiving calls with your iPhone 6 that is connected to your car stereo with Bluetooth. If you haven’t already, try the general troubleshooting suggestions in the article linked below.

iOS: Troubleshooting Bluetooth connections - Apple Support

Ciao,

-Jason

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Answer 2

Jason L

Community Specialist

Mar 15, 2015 11:09 AM in response to andriylviv

Hi there Andriy,

Due to the nature of the Bluetooth interoperability issue, you may find more information using another Apple support resource - https://getsupport.apple.com/GetproductgroupList.action.

-Jason

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Answer 3

Mar 9, 2015 11:35 PM in response to andriylviv

All the troubleshooting in the world won't help unfortunately. This is a known problem and sadly both Apple and Mitsubishi blame each other. See the multiple threads by searching "Outlander". It affects lots of other cars too - Honda, Mazda, BMW. No one seems to care, least of all Apple. Fingers crossed for 8.2 fixing it!

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Answer 4

andriylviv Author

Level 1

5 points

Mar 12, 2015 11:22 PM in response to jpottaway

So after the update to 8.2, the bluetooth works better, at least we know the issue is with iPhone and not all other devices in the world. I am able to place a call and bluetooth picks up aright away, sometimes, it won't and I have to manually switch to bluetooth on the iPhone. Also, when calls comes in, even though the phone is paired and connected, it comes in on the phone and not on the car system. It seems like things are still hit and miss. Apple, I hope I didn't waste my money, cause all other devices from Blackberry, Samsung, LG, NOKIA, HTC have worked without any issues. I would appreciate some feedback, cause all the troubleshooting steps that are being provided are honestly waste of time for your consumers. The issue is with your product not the car systems.

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