Update wiped out my ipod name and recognition

Question

Update wiped out my ipod name and recognition

I updated to 12.1 today and the extraction of my old files wiped out the driver for my ipod, Windows reinstalled but it's now showing as simply Apple iPod not its alias. ITUNES now can't recognise it. If I rename the device will that make iTunes recognise it and if so which is the simplest process?

We have 2 other iPods in the house and the are fine, the one that lost its identity was the first. I connected to sync.

I have spent hours trying to work this out.

I am not game to delete the drivers in case it causes the other 2 to fail.

Anyone got some non technical ideas?

iPod touch, iOS 8.1

Posted on Feb 28, 2015 11:25 PM

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Answer 1

Best reply

lllaass

Level 10

210,411 points

Mar 1, 2015 1:51 AM in response to carol fromglenore grove

Are the other iPods that work iPod touches (or iPhones or iPads)? iOS devices like iPod touches use additional drives to those used by "dumb" iPods.

- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.

- If a 5G iPod

Iphone 5 lightning port charging problem - SOLUTION!

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

iOS: Device not recognized in iTunes for Mac OS X

Or

See

iOS: Device not recognized in iTunes for Windows

- I would start with

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

or

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components

- Then do the other actions of:

iOS: Device not recognized in iTunes for Windows

paying special attention to item #5

- New cable and different USB port

- Run this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Also see:

iPod not recognised by windows iTunes

Troubleshooting issues with iTunes for Windows updates

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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Answer 2

Mar 1, 2015 6:39 PM in response to lllaass

Thanks for your suggestions.

My problem is the the 2 of 3 that are working are using exactly the same cables.

I have noticed that post the update the iPod name is not what it is called. I had hoped somehow I could rename my iPod to what it is actually called and that would "magically" make iTunes recognise it again.

I do really appreciate all your suggestions, thank you!

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Answer 3

Mar 1, 2015 7:46 PM in response to lllaass

Again thank you for your help.

It did take the uninstall, reinstall to get my iPod back. I can sigh relief now

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