I have used my Powerbeats for 4 weeks now without any problem. Now they do not work anymore. Switching them on does not work. When I try to charge them, the only reaction I get is the light blinking red several times and then doing nothing again. Can anyone help me here?
MacBook Air, iOS 8.1.3
I just got done talking to Apple Support about this and they got mine working again without me having to swap out (again). First - go into your phones Bluetooth section and forget your headphone device. After I reset mine,for some reason, freaked my phone out and would try searching for the headphones - even though they were on,etc - it will just save you a headache later. Instead of doing the "regular" reboot of 10 seconds - hold down the power and the volume down button for 20 seconds. Your headphones should go from a solid red to blinking red/white and then off. You should be able to start your headphones and reconnect to your phone after this.
I asked why the 20 seconds and not the 10 - apple support just said it was another way to reboot the headphones. Not sure why they don't let people know of the different ways to reset.
I had read somewhere that the powerbeats2 battery problems were caused by water/sweat coming into contact and causing corrosion - so for the powerbeats3 they built this "protection" that has an auto off feature to protect the battery - so that could be why it won't turn back on without a reset - its basically powering down to protect itself...I guess.
Hopefully this helps! I've also wrapped my microphone with cellophane and electrical tape to help with the water/sweat getting into the headphones - I'm hoping this will help
I have had this same issue with both my own earphones and my wife's earphones. Mine worked for 7 months, my wife's broke after 3 months. We both use them for running. Apple swapped both for a refurbished set. I'm worried about the one year warranty expiring and definitely won't buy or recommend any Beats earphones to replace these when they break again.
I have had this problem repeatedly. I am now on my third pair of Powerbeats3 within 8 months. After doing some research on this issue, it has become clear to me that you cannot get any moisture on the earphone - especially the left earpiece which has the on/off button. Apparently any moisture, including sweat, can find its way inside the earpiece through the on/off button and short out the charging mechanism. Fortunately Apple has a return policy that resets to 90 day warranty with a replacement - so I've only paid for one pair so far. The lesson learned for me is this: Powerbeats 3 are not suitable for exercising, or anything that's going to cause you to sweat.
Powerbeats by Dre is a scam. I have to replace my headset every two weeks because it's not really sweat proof, all it takes is one serious run and it breaks the phones.
I'm on my fourth one, and I just about done with done. 200 bucks down the drain, shame on you Apple, won't return my money.
I agree. My pair was two months old and I was told to go through the 4 week repair process. The box I'm suppose to send them in hasn't come in for two weeks now. This has turned me off Apple 100%. terrible headphones. Terrible customer service.
i got my powerbeats3 yesterday and i put them to charging for an hour and now they keep blinking when i try to turn them on
I am having the exact same issue as described by arnoale. I haven't had these for more than 2 months and all of a sudden they just don't work.
iMac
Hi BLeslie, I contacted Customer Service. They asked me to send them my Powerbeats. After inspection they have now sent me new ones. Seems like there is no other fix than exchanging them for new ones.
seems to be a trend they work for 2 months then stop working apple are sending me out a package to send them in for a straight swap
Mine just did the same thing today and I bought them in January. They were working fine yesterday, then boom won't turn on today. Apple is sending me a box to send them in for replacement.
I've had the same problem for the last 2 years. I've now had to replace my earphones 4 different times. Fortunately, Apple has been good about replacing them, but they have never offered a solution that prevents it from happening in the first place.
I had a similar problem, but while researching the issue I came across the http://your.beatsbydre.com/ site that suggested downloading the Beats Updater, and then running it. That appears to have done the trick. ... for now, at least.
I am having the same issue
That would be a bit of a fail for workout headphones lol
Was that english
Me to but I don't understand that if they know there is a problem with the charging port , we shouldn't have to wait
Powerbeats not charging
