Apple Event: May 7th at 7 am PT
I have two iCloud accounts, the old one I cannot remember the password and the associated email address is non-existant. I have a new iCloud account, but I cannot sign into it on my iPhone because the Login auto populates to the old ID and I cannot get the phone to associate to the new iCloud account.
iPhone 5s, iOS 8
Recover/reset the password to the old email, log in using the old password and then
change to new email.
how to reset password:
I guess I did not make myself understood. Let's try again.
I have two iCloud accounts, the old one I CANNOT REMEMBER THE PASSWORD AND THE ASSOCIATED EMAIL IS NO LONGER FUNCTIONING. I have a new iCloud account, but I cannot sign into it on my iPhone because the Login auto populates to the old ID and I cannot get the phone to associate to the new iCloud account.
It does not matter that the old email is no longer functioning. Use
the link providedhttps://iforgot.apple.com/password/verify/appleid
to reset the password, log in to iCloud and do the following:
Prepare your device to sell or give away
Even if you are sure you have done all those things, do them again slowly
and in the order given.
Then you should be able to setup the iPhone as new using your new
AppleID. Be advised all media/apps/music/etc downloaded with the
old AppleID is forever tied to that ID. You cannot transfer items from one
AppleID to another nor can you merge AppleIDs. Any items paid for under
the old AppleID will have to be purchased again under the new AppleID.
If all you wanted to do was change the email associated with your Apple ID,
it is not necessary to make a new Apple ID. You can make desired changes
by using this link:
My phone wants the password for my old icloud account before i can erase the phone.
Recover the password at the links provided.
can't. email associated is no longer working and will not accept my DOB.
email does not have to be working. It doesn't accept your DOB or it
says DOB is incorrect? Did you use another DOB to setup old Apple ID
to get around age restriction? You can contact Account Security at Apple
for assistance. You can start here:
Contact Apple for help with Apple ID account security - Apple Support
Until you resolve the problem and remove the old AppleID from the iPhone,
the iPhone is useless. There is no workaround for Activation Lock.
My phone works fine, I just want to be able to associate my new iCloud account with the phone.
You cannot associate the iPhone with your new account until the old one is removed.
Log In to Icloud with new ID
