Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Participating bank card BUT NOT supported?

What should I do if my card that is supposedly supported by Apple Pay like my Citi (Co-branded) Sears MasterCard gives me the message that "Your Issuer Does Not Yet Offer Support for This Card" when I try to add my card to my passbook?

iPhone 6, iOS 8.1.3

Posted on Mar 5, 2015 10:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 1, 2016 2:19 AM

Hi


Apple Pay can be used with supported cards from participating issuers.


The Citi Sears cards is an example of a card that is not currently supported for Apple Pay, even though the issuer is a participating bank:



Apple publishes a list of participating issuers for Canada and the US here (lists for other region can also be accessed via this link):


Apple Pay participating banks in Canada and the United States - Apple Support


Whether or not any specific card is a supported card is a matter for each issuer to decide and advise.

4 replies
Sort By: 
Question marked as Top-ranking reply

Aug 1, 2016 2:19 AM in response to jbartkovsky

Hi


Apple Pay can be used with supported cards from participating issuers.


The Citi Sears cards is an example of a card that is not currently supported for Apple Pay, even though the issuer is a participating bank:



Apple publishes a list of participating issuers for Canada and the US here (lists for other region can also be accessed via this link):


Apple Pay participating banks in Canada and the United States - Apple Support


Whether or not any specific card is a supported card is a matter for each issuer to decide and advise.

Reply

Jul 31, 2016 10:55 PM in response to jbartkovsky

I also have this same problem with the same card (Sears MC issued by Citibank). When I called the representative didn't even understand what I was talking about. They thought I was calling about a charge to my card from iTunes. They had NO CLUE about adding cards to Apple Wallet/Pay. Doesn't anyone train their staff anymore?

Reply

Participating bank card BUT NOT supported?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.