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User profile for user: shopmbs
shopmbs Author
User level: Level 1
0 points

wireless printer, no longer recognized on OS X 10.10.2

since upgrading to OS X 10.10.2 my HP photosmart plus B209 is not recognized by my computer, wired or wireless. The test page for the printer worked when it bypassed the drivers to print, so according to my printer troubleshooting this is a driver issue. I have downloaded the HP printer software update 3.0 with no success to resolve this issue. Each time I remove the printer, download the HP printer software update 3.0, then add the printer, the same thing happens, I can only add this as USB or USB multifunction, then the install fails.

Everything was fine, working well, before the Yosemite. Looks like a new driver is needed?

iMac (21.5-inch Mid 2010), OS X Yosemite (10.10)

Posted on Mar 10, 2015 11:45 AM

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6 replies
User profile for user: AppleJoe
AppleJoe
User level: Community Manager

Mar 12, 2015 7:18 AM in response to shopmbs

Hello shopmbs,


Welcome to the Apple Support Communities!


I understand that your printer is not functioning as you would expect in Yosemite. You have already completed some great troubleshooting by deleting printer, downloading drivers, and reading printer but the issue continues. One further troubleshooting step I would suggest would be to reset the printing system. For information on how to complete this step, please refer to the attached article.


Troubleshooting printer issues in OS X - Apple Support


Have a great day,

Joe

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User profile for user: shopmbs
shopmbs Author
User level: Level 1
0 points

Mar 12, 2015 2:58 PM in response to shopmbs

Thanks very much to both posters for the help. After uninstalling the HP utility, then reconnecting the printer, I am able to print via USB cable, not ideal but its progress. I was able to run the HP network configuration page and the network test report, now found that with the wireless radio ON (printer), the test report states its OFF.

Cannot perform router suggestions as we use the airport express (all items purchased together, iMac, printer and airport express).

For now I will live with the USB cable hook-up, at least until I use up my ink supply.

Thanks again for the troubleshooting suggestions.

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User profile for user: arthur
arthur
User level: Level 5
5,242 points

Mar 12, 2015 3:25 PM in response to shopmbs

A few more suggestions for you:

  1. Do a factory reset on your printer. Look at the printer manual for how to do it. On my HP it involves powering it down and removing the power cord for a minute.
  2. Reenter the wifi password on your printer.
  3. Reset your wifi system:
    1. power everything down- your modem, airport express, computer, and printer
    2. wait a few minutes
    3. power them up again, in the same order- modem, airport express, computer, and printer. Allow each to fully power up before moving on to the next.
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wireless printer, no longer recognized on OS X 10.10.2

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