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Level 1

10 points

Yosemite 10.10.2 spinning wheel. Please help.

Comptuer specs:

MacBook Pro 13" 9,2

10GB RAM

480GB OWC Mercury 6G SSD

I've been running Yosemite for about 5 months and updated to 10.10.2 when it was released. I have had ZERO issues until March 5. I tried closing Photoshop CC 2014, and that's when the spinning wheel problem began. Everything I clicked began taking around 30-45 seconds to respond. It began acting as normal shortly after that, and I immediately performed a Time Machine backup (onto my WD Passport Pro w/Thunderbolt). Then the problems continued. It got to the point where even booting my MacBook took 5 minutes (normally takes 10-15 seconds because of the SSD).

I spoke with OWC and said I thought it could be the hard drive. They sent me a replacement. I did a clean install of Yosemite from Internet Recovery, then restored my files and settings from the backup I made on March 5.

I worked on the computer for about 5 hours with no incident whatsoever, the thing was blazing fast like it used to be. Then, I tried closing a simple tab in Safari, and the problems began again. I'm now trying to manually move some files onto my external drive, thinking it might be some Library files that have been corrupted, but it's saying it will take 6 days to transfer 46GB. Not gonna happen...

Here's the third-party software I have installed:

Amazon Music (I removed this, trying to troubleshoot)

BlogStomp (Removed)

Adobe CC Photoshop and Lightroom

Spotify (Removed)

PASS (Online photo gallery sharing for professional photographers)

Showit (Website building app for photographers)

I feel like something is greatly impeding my read/write speed onto my hard drive.

I know other people have complained about problem with the spinning wheel on 10.10.2. Does anyone have any ideas?

MacBook Pro, OS X Yosemite (10.10.2), 9,2

Posted on Mar 13, 2015 8:40 AM

22 replies

Linc Davis

Level 10

209,559 points

Mar 18, 2015 9:11 AM in response to ericfromal

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

ericfromal Author

Level 1

10 points

Mar 18, 2015 9:39 AM in response to Linc Davis

Thanks, Linc. I ran a hardware test and it does appear there is a problem with the hard drive of some sort. Here is the error code:

4HDD/11/40000000: SATA(0,0)

I'm now running an extended hardware test to see if anything else pops up.

I'm surprised because this SSD is about 2 weeks old. There was a user here who was having the same problems I'm having and his ended up being his SATA cable. In your opinion, could this possibly be something I should look into?

In the meantime, I will put in the drive that came with the computer and see if it boots properly.

Thanks for your help.

Linc Davis

Level 10

209,559 points

Mar 18, 2015 11:52 AM in response to ericfromal

The cable could be damaged. That's a common problem when replacing a drive.

ericfromal Author

Level 1

10 points

Mar 18, 2015 1:14 PM in response to Linc Davis

This is the report I got from the SSD hard drive that was initially replaced

Start time: 13:27:03 03/18/15

Revision: 1295

Model Identifier: MacBookPro9,2

System Version: OS X 10.10.2 (14C1510)

Kernel Version: Darwin 14.1.0

Time since boot: 16 minutes

UID: 502

SerialATA

OWC Mercury Electra 6G SSD

Firewall: On

Listeners

cupsd: ipp

kdc: kerberos

launchd: afpovertcp

launchd: microsoft-ds

Wi-Fi

Security: None

Signal / Noise: -85 dBm / -91 dBm

System caches/logs

1.6 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

Diagnostic reports

2015-02-13 com.apple.WebKit.Networking crash

2015-02-25 com.apple.WebKit.WebContent crash

2015-02-27 mapspushd crash

2015-03-05 soagent crash

2015-03-11 com.apple.WebKit.WebContent hang

Kernel log

Mar 18 13:19:48 utun_start: ifnet_disable_output returned error 12

System log

Mar 18 13:17:29 mapspushd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

Mar 18 13:17:30 imagent: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

Mar 18 13:17:30 mapspushd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

Mar 18 13:17:45 imagent: ApplePushService: Connection timed out trying to communicate with apsd

Mar 18 13:17:45 mapspushd: ApplePushService: Connection timed out trying to communicate with apsd

Mar 18 13:17:57 fmfd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

Mar 18 13:17:58 fmfd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

Mar 18 13:17:59 fmfd: ApplePushService: Timed out making blocking call, failed to perform call via XPC connection to 'com.apple.apsd'

Mar 18 13:18:12 mapspushd: ApplePushService: Connection timed out trying to communicate with apsd

Mar 18 13:18:14 fmfd: ApplePushService: Connection timed out trying to communicate with apsd

Mar 18 13:18:17 imagent: ApplePushService: Connection timed out trying to communicate with apsd

Mar 18 13:18:27 mapspushd: ApplePushService: Connection timed out trying to communicate with apsd

Mar 18 13:18:29 fmfd: ApplePushService: Connection timed out trying to communicate with apsd

Mar 18 13:19:07 cloudd: Stream 0x7fb8a6341e50 is sending an event before being opened

Mar 18 13:19:48 racoon: failed to bind to address fd9c:71b9:1275:d69a:7d7c:8041:b1f1:4ef[500] (Can't assign requested address).

Mar 18 13:19:48 racoon: failed to bind to address fd9c:71b9:1275:d69a:7d7c:8041:b1f1:4ef[500]: because interface address is/was not ready (flags 2).

Mar 18 13:19:48 racoon: failed to bind to address fd9c:71b9:1275:d69a:7d7c:8041:b1f1:4ef[4500] (Can't assign requested address).

Mar 18 13:19:48 racoon: failed to bind to address fd9c:71b9:1275:d69a:7d7c:8041:b1f1:4ef[4500]: because interface address is/was not ready (flags 2).

Mar 18 13:19:49 secd: SecOTRSFindKeysForMessage SecOTRSession key cache was full. Should never happen, spooky.

Mar 18 13:20:04 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.

Mar 18 13:21:13 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.

Mar 18 13:21:56 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.

System services loaded

com.adobe.fpsaud

com.apple.watchdogd

com.microsoft.office.licensing.helper

com.oracle.java.JavaUpdateHelper

System services disabled

com.apple.mtmd

com.apple.mtmfs

com.Logitech.Control Center.Daemon

com.adobe.AAM.Scheduler-1.0

com.adobe.AdobeCreativeCloud

com.amazon.music

com.google.keystone.user.agent

com.hp.messagecenter.launcher

com.spotify.webhelper

Global login items

/Library/Application Support/WDSmartware/WDQuickView.app

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

Google Drive

- missing value

VMware Fusion Start Menu

- missing value

WDDriveUtilityHelper

- /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app

SpeechSynthesisServer

- /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app

WDQuickView

- /Library/Application Support/WDSmartware/WDQuickView.app

Safari extensions

Searchme

- com.spigot.safari.searchme

iCloud errors

bird 6

cloudd 4

Restricted files: 227

Lockfiles: 7

High file counts

Desktop: 71

Contents of /Library/LaunchAgents/com.hp.messagecenter.launcher.plist

- mod date: Jan 19 06:58:23 2010

- checksum: 3424434743

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.hp.messagecenter.launcher</string>

<key>Program</key>

<string>/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks /LaunchServices.framework/Versions/A/Support/lsregister</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Printers/hp/Utilities/HPPU Plugins/Message Center.task/Contents/Resources/HPMessageCenterBridge.app</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of Library/LaunchAgents/com.amazon.music.plist

- mod date: Dec 7 15:08:29 2014

- checksum: 3668832669

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>EnableTransactions</key>

<key>KeepAlive</key>

<true/>

<key>Label</key>

<string>com.amazon.music</string>

<key>Program</key>

<string>/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper</string>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of Library/LaunchAgents/com.google.keystone.agent.plist

- mod date: Dec 23 00:01:04 2014

- checksum: 3078420356

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.spotify.webhelper.plist

- mod date: Jan 23 23:14:10 2015

- checksum: 2341501659

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.spotify.webhelper</string>

<key>KeepAlive</key>

<dict>

<key>NetworkState</key>

<true/>

</dict>

<key>RunAtLoad</key>

<true/>

<key>Program</key>

<string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>

<key>SpotifyPath</key>

<string>/Applications/Spotify.app</string></dict>

</plist>

Installations

Logitech Control Center: 4/16/13, 6:58 PM

VentriloClient: 4/16/13, 6:46 PM

Microsoft® Silverlight™ Browser Plug-In: 3/6/13, 1:05 AM

libdvdcss: 2/17/13, 5:09 PM

Tuxera NTFS 2012.3.4: 12/9/12, 11:41 AM

Elapsed time (sec): 3279

Linc Davis

Level 10

209,559 points

Mar 18, 2015 2:51 PM in response to ericfromal

That's also very slow, so it could be the cable.

ericfromal Author

Level 1

10 points

Mar 18, 2015 2:57 PM in response to Linc Davis

I do believe it is the cable. The results from the stock rotational HDD came back much faster. I'll be ordering a SATA cable and trying that out. Thanks for all the help.

If the cable ends up solving the problem, I will mark this question as answered.

ericfromal Author

Level 1

10 points

Mar 23, 2015 5:58 AM in response to ericfromal

Buying and installing a new SATA cable fixed this problem. Hoping this thread can help someone else that's having the same issues.

Yosemite 10.10.2 spinning wheel. Please help.