can't open iTunes version 11.4

Question

can't open iTunes version 11.4

I have a MacBook Pro running OS 10.6.8. I rarely use iTunes but I just upgraded to iTunes 11.4. Now the app won't open at all. I apparently have to upgrade the operating system to download the newest iTunes version (12.1). OS 10.6.8 is working fine for me and I'd rather not download a new OS.

Can I un-install iTunes 11.4 and re-install the older version? Where would I find a version of iTunes compatible with my OS? I don't remember the version of iTunes that I had.

Thank you for your time.

MacBook Pro, Mac OS X (10.6.8)

Posted on Mar 19, 2015 11:31 AM

Reply

Answer 1

Eric Root

Level 10

684,045 points

Mar 20, 2015 7:38 AM in response to Matt Davidson1

iTunes 11.4 is compatible with 10.6.8. I use it on my Snow Leopard partition.

What happens when you try to open iTunes?

You can look here for an older version.

Apple - Support - Downloads

Reply

Answer 2

Mar 20, 2015 10:53 AM in response to Eric Root

Thanks for your reply, Eric. When I try to open iTunes, the icon briefly appears in the Dock, then disappears. Same thing happens when I try to play an mp3 file. This wasn't happening before. The 11.4 version appears in the System Profiler. I'd like to keep the 11.4 version if possible.

Thanks for your help with this.

Reply

Answer 3

Eric Root

Level 10

684,045 points

Mar 21, 2015 8:29 AM in response to Matt Davidson1

You are welcome. Can you open it from the Applications folder or is that when the icon show briefly in the Dock?

Go to your User/Home folder/Libray/Preferences and move the com.apple.iTunes.plist to your Desktop.

Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

Reply

Answer 4

Mar 21, 2015 11:02 AM in response to Eric Root

I followed your directions, and tried opening iTunes again. Exact same thing happened - iTunes icon appears for a fraction of a second in the Dock and then disappears. Also tried opening an mp3 file and iTunes wouldn't open or play it.

Reply

Answer 5

Eric Root

Level 10

684,045 points

Mar 22, 2015 6:57 AM in response to Matt Davidson1

Try downloading a new copy.

iTunes 11.4 for OS X 10.6

Reply

Answer 6

Mar 22, 2015 12:20 PM in response to Eric Root

Apple web site doesn't have iTunes 11.4, so I guess I'll have to download it from another site, which makes me nervous (concerned about viruses, malware, etc.). Do you think it's safe to download a version from another site? If so, can you recommend one?

BTW, my original post of this reply was removed by the host because it contain "licensed Apple software". Huh?? It could be because I mentioned the name of a web site that carries old apps.

OR, I could just download OS Yosemite, IF my hardware is still compatible. Not sure what the repercussions of THAT would be.

Thanks.

Reply

Answer 7

Drew Reece

Level 6

10,660 points

Apr 13, 2015 7:37 PM in response to Matt Davidson1

See the big blue 'Download' button on Eric's linked page? - That is iTunes 11.4 for your OS, from Apple.com

Apple (or the moderators here) do not like people posting links to other sites containing Apple software - it could be malicious when hosted on other sites.

Updating to another OS seems like a risk when you have an app that will not work - it could just leave you with a new OS & the same broken app (or broken app database) & even more work to do to undo it all. Upgrade if you really want to but it doesn't seem like a smart way to resolve this current issue.

You may also want to look for logs when iTunes crashes - /Applications/Utilities/Console will list the logs - see what appears when iTunes crashes, then search for parts of the message online. iTunes may have crash logs too, but please avoid posting them unless someone specifically asks, they can simply make the thread unreadable.

Also create a new user account & try opening iTunes in that account - does that work?

Reply

Answer 8

Lanny

Level 6

13,183 points

Apr 13, 2015 7:38 PM in response to Matt Davidson1

Sometimes relabeling the link causes some confusion. This is where the link leads: https://support.apple.com/kb/DL1774?locale=en_US

Reply

Answer 9

Mar 26, 2015 10:39 AM in response to Eric Root

Thanks, Eric. Sorry that I didn't see you the TWO previous links you provided. Don't know why. Right now I don't have access to a high-speed internet connection, but I'll try downloading it when I do and let you know how it goes.

Reply

Answer 10

Mar 26, 2015 10:41 AM in response to Drew Reece

Thanks, Drew. Can't believe I missed the links Eric posted. Haven't gotten around to downloading the app yet. I'll let you know how it goes.

Reply

Answer 11

Drew Reece

Level 6

10,660 points

Mar 26, 2015 1:35 PM in response to Matt Davidson1

I'm not sure what it is about those blue download buttons, I have also missed them on occasion. I guess Apple are trying to avoid using big green arrows like the download scam adverts & popups.

Good luck with getting iTunes 11 up & running.

Reply