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Does it sound like my hard drive needs replacing?

Suggestions on next logical steps to get my Macbook Pro running well again? I've tried software glitches and now somoene's suggested it's the hard drive... which I've got a feeling is probably correct.


1. Does it sound like a hard drive issue?


2. if so, should I do the external drive test - where you load it up with OS/X and run the laptop from that?

  • -If so is that something I can do for a few months while I work out getting the hard drive replaced professionally?
  • And if so should I get a firewire one instead of a normal USB drive- is the firewire faster? J
  • Just concerned that firewire is redundant tech if everything's moving to USB3.0?
  • Could I get a USB3.0 one or is my computer to old to cope?


the problem..

It has been running increasingly slowly over the past year... waiting for the timer thingy on opening all applications. This did get worse for using web browsers after upgrading to Mavericks OS/X 10..9.5


To free up RAM I have installed Memory Clean, which automatically cleans it when the free memory falls low. But Memory clean is constantly mopping up file caches that mount up by the second. I tried various software culprits eg getting rid of Google Chrome plug ins etc and in the end I just uninstalled Chrome and went back to Firefox. But the machine is slow whatever I do. Slow on start up, slow with just 1 program running. Skype often cuts out / crashes, any of the Microsoft Office suite take an age to open.


Memory clean typical readings: [4GB total RAM.] App memory 1.4 GB (typically), Wired 1 GB (typically) and then it's compressed maybe 900 MB.

I showed my Activity Monitor readings to a techie guy I know and he said he saw no reason for the machine to run slow. He suggested it was a hard disk problem. the machine is 4 years old and has been around the world with me and has fallen before now though only from a a heigh of 2 feet... but still ... so maybe it's got brain damage?


I do know the mouse pad underneath it needs cleaning - I had to disable many of the fancy swipe type actions because it was like the cursor arrow on the screen was possessed by a poltergeist. And also the battery is 3.9 years old and has a battery health rating of 69% according to the Battery Health app.


THANK YOU!


Hardware overview -


Hardware Overvie

Model Name: MacBook Pro

Model Identifier: MacBookPro8,1

Processor Name: Intel Core i5

Processor Speed: 2.3 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Memory: 4 GB

Boot ROM Version: MBP81.0047.B27

SMC Version (system): 1.68f99

Serial Number (system): C2QFM5BYDH2G

Hardware UUID: 3F39F2C2-FF17-5AFB-87AE-D6F5BE65C390

Sudden Motion Sensor:

State: Enabled

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Mar 24, 2015 6:43 AM

Reply
37 replies

Mar 25, 2015 6:25 AM in response to flightoffancy

OK so I've checked some more things I could do from Etrecheck 2nd report. And so here is Etrecheck 3rd report... which should be better..

Adware Medic got rid of Geneio fine.

The laptop is running faster now. Any more suggestions / instructions? Thank you.



Problem description:

macbook pro running slow - work in progress… been cleaning it up as per Apple Support Community instructions… what next?


EtreCheck version: 2.1.8 (121)

Report generated March 25, 2015 at 1:23:39 PM GMT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Check Battery - Cycle count 928


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 0:3:41


Disk Information: ℹ️

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 319.21 GB (128.78 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-898


USB Information: ℹ️

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Anywhere


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.zte.driver.cdc_usb_bus (1.0.0d1) [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.hp.help.tocgenerator.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] Swapper.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] PPPMonitord.plist [Click for support]

[loaded] StrongHelper.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

None


Internet Plug-ins: ℹ️

NPDjVu: Version: Unknown [Click for support]

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

Default Browser: Version: 537 - SDK 10.9

PrintDialogExt: Version: 3.5 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 71 Check version


Audio Plug-ins: ℹ️

EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]

CallRecorder: Version: v2.5.12 - SDK 10.8 [Click for support]


3rd Party Preference Panes: ℹ️

DUO-CAPTURE [Click for support]

Flash Player [Click for support]

Java [Click for support]


Time Machine: ℹ️

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 319.21 GB Disk used: 190.44 GB

Destinations:

Time Machine Backups [Local]

Total size: 999.86 GB

Total number of backups: 8

Oldest backup: 2014-08-09 12:12:03 +0000

Last backup: 2015-01-22 12:42:16 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 319.21 GB X 3)


Top Processes by CPU: ℹ️

7% WindowServer

7% mds_stores

2% Safari

0% fontd

0% hidd


Top Processes by Memory: ℹ️

159 MB com.apple.IconServicesAgent

86 MB Safari

86 MB Microsoft Word

69 MB ocspd

68 MB mds_stores


Virtual Memory Information: ℹ️

1.33 GB Free RAM

1.40 GB Active RAM

475 MB Inactive RAM

1.09 GB Wired RAM

389 MB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 25, 2015, 01:17:51 PM Self test - passed

Mar 24, 2015, 08:04:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/VLC_2015-03-24-200409_[redacte d].crash

Mar 25, 2015 7:16 AM in response to flightoffancy

Much better already.

Now some more following the list#3, some "hand" jobs 👿:

1. set GateKeeper at least one step safer...

2. Finder: in MacintoshHD->System->Library->Extensions delete the driver with ZTE in the name. Be very careful in this Library.

3. Finder: in MacintoshHD->Library->LaunchAgents delete the plist with HP in the name (hp.help.tocgenerator)

and delete Swapper here (it is still running but will be in the trash, see later)

4. Finder: in MacintoshHD->Library->LaunchDaemons delete the adobe.Switchboard plist, and the strongHelper plist.

5. Finder: click the GO menu while holding the Alt(option) key: choose Library from the menu, open it, delete both adobe entries,

6. Finder: in MacintoshHD->Library->InternetPlug-ins a. delete NPDJvu , b. delete both AdobePDFViewer plugins, c. delete googletalkbrowserplugin .

7. I propose to uninstall Duo-Capture (SystemPreferences) and see whether you miss it after a few weeks.

8. Nw restart the Mac, then empty the trashbin.

9. Turn on TimeMachine again.

(there will still be some leftovers but none that is more than dead meat)

How does that feel?

Lex

Mar 25, 2015 3:09 PM in response to Lexiepex

Amazing advice from Lex - what can I say? Thank you. The Mac is working much faster now. In fact I recommended this group and EtreCheck to someone from EventBrite tonight... because her laptop is working slow. Here is the EtreCheck #3...


Problem description:

3rd time lucky - report after 2 rounds of changes recommended by Lex Schellings


EtreCheck version: 2.1.8 (121)

Report generated March 25, 2015 at 10:06:16 PM GMT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Check Battery - Cycle count 928


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 0:49:45


Disk Information: ℹ️

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 319.21 GB (128.94 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-898


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.zte.driver.cdc_usb_bus (1.0.0d1) [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] PPPMonitord.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

None


Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 7 Update 71 Check version

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7


Audio Plug-ins: ℹ️

EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]

CallRecorder: Version: v2.5.12 - SDK 10.8 [Click for support]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]


Time Machine: ℹ️

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 319.21 GB Disk used: 190.28 GB

Destinations:

Time Machine Backups [Local]

Total size: 999.86 GB

Total number of backups: 9

Oldest backup: 2014-08-09 12:12:03 +0000

Last backup: 2015-03-25 21:52:41 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 319.21 GB X 3)


Top Processes by CPU: ℹ️

10% WindowServer

6% com.apple.WebKit.Networking

3% Safari

0% fontd

0% cookied


Top Processes by Memory: ℹ️

202 MB com.apple.IconServicesAgent

135 MB com.apple.WebKit.WebContent

120 MB Finder

120 MB mds_stores

94 MB Safari


Virtual Memory Information: ℹ️

558 MB Free RAM

2.25 GB Active RAM

452 MB Inactive RAM

1.03 GB Wired RAM

633 MB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 25, 2015, 09:14:42 PM Self test - passed

Mar 24, 2015, 08:04:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/VLC_2015-03-24-200409_[redacte d].crash

Mar 30, 2015 1:42 AM in response to Lexiepex

Hello Lex, Spudnuty, people. mm my laptop's been getting a bit slow again (not so bad as before) but the ball was updating for 10 seconds earlier, and delays on start up - to be able to enter my log in details.


So I've done another EtreCheck. It's showing a problem in the Daemons folder. I've looked for the file mentioned but it's not there.


ZTE - Also to answer Lex's previous instruction... I looked by sight, file by file down the list in library - > Extensions - and none fo the files had ZTE in the name... so I'm a bit confused about that one.


Spudnuty - I went to the local 2nd hand phone shop / repairers - where they do laptop repairs too. I want to be sure they put the right SSD in. So I'm emailing them with the details to get a quote back. Could you verify - is this the drive you recommended - that you used in a similar machine to mine?

http://www.megamac.co.uk/collections/ssd-solid-state-disks/products/owc-120gb-me rcury-electra-6g-ssd-owcssd7e6g120

Can you help ?

Thank you loads... I've recommended these boards to a Facebook group of female writers in the UK so you may get a few more problems to solve out!

Problem description:

mac slow again..revolving ball in Grab


EtreCheck version: 2.1.8 (121)

Report generated March 30, 2015 at 9:28:27 AM GMT+1

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Check Battery - Cycle count 932


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 2 days 16:1:18


Disk Information: ℹ️

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 319.21 GB (133.22 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-898


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.zte.driver.cdc_usb_bus (1.0.0d1) [Click for support]


Problem System Launch Daemons: ℹ️

[failed] com.apple.wdhelper.plist


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] PPPMonitord.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

None


Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 7 Update 71 Check version

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7


Audio Plug-ins: ℹ️

EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]

CallRecorder: Version: v2.5.12 - SDK 10.8 [Click for support]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]


Time Machine: ℹ️

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 319.21 GB Disk used: 186.00 GB

Destinations:

Time Machine Backups [Local]

Total size: 999.86 GB

Total number of backups: 9

Oldest backup: 2014-08-09 12:12:03 +0000

Last backup: 2015-03-25 21:52:41 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 319.21 GB X 3)


Top Processes by CPU: ℹ️

23% mds

5% WindowServer

1% systemstatsd

1% hidd

0% fontd


Top Processes by Memory: ℹ️

112 MB Safari

52 MB Microsoft Word

47 MB Grab

47 MB WindowServer

30 MB Finder


Virtual Memory Information: ℹ️

974 MB Free RAM

550 MB Active RAM

454 MB Inactive RAM

1.13 GB Wired RAM

6.98 GB Page-ins

1.53 GB Page-outs


Diagnostics Information: ℹ️

Mar 29, 2015, 08:05:34 AM /Library/Logs/DiagnosticReports/VLC_2015-03-29-080534_[redacted].hang

Mar 28, 2015, 02:23:42 PM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-28-142342_[redacted].cra sh

Mar 27, 2015, 04:25:12 PM Self test - passed

Mar 30, 2015 1:59 AM in response to flightoffancy

Yes, Page-outs on the high side. Look in Activity Monitor, click the Memory tab button, and then look at the memory pressure (mid, bottom). Something is using more memory than should.

We first have to find this, then you can add Ram and even a SSD to get a real speed boost.

The ZTE is not loaded thus no problem, the WDHelper is the OSX wirelessDiagnostics helper thus not really relevant if failed.

The mds (spotlight) is indexing heavily now, are you sure that it is not indexing any external disk, or even the TM disk?

VLC is up to date?

Disable the two Audio Plugins for some time and see if they screw up the system. Then add one at the time to see which one is not working well.

Do me a favour and put the Finder Applications folder in list view (open all subfolders if any) and make a screen grab of it, the same for the Utilities folder.

Lex

Mar 30, 2015 3:39 AM in response to flightoffancy

Lex


1. VLC - yes I've updated it and restarted. There is a wait of a minute or so before I can insert my name and password into the security screen to access the computer.

2. ZTE - I couldn't find this string in any of the file names in the extensions folder.

3. Indexing heavily - I have G drive and Dropbox but these didn't appear to be open / running. Time Machine has been switched uoff I have mu-torrent software that someone put on there. But I haven't use it. Wonder if it works in teh background. I also have STrong VPN but haven't been using it.

4. Audio plug ins - sorry I don't know how to disable them. In this folder /Library/Audio/Plug-Ins/ ther are 4 sub folders -

1. Components - Empty

2. HAL … has 5 drivers - airplay .driver, AppleAVB Audio.driver BluetoothAudioPlugin.driver ECammAudioLoader.plugin. iSightAudio.driver

3. MAS … empty

4. VST - empty


Thanks for all your help.

Mar 30, 2015 4:02 AM in response to flightoffancy

It is not the memory pressure I think, irregular software perhaps.

Your app lists:

1.

I see that you have AVG Cleaner: I propose to uninstall that, counterproductive. I am curious what you did do with that app.

The same for DiskDoctor, does nothing for you that DiskUtility can't do better.

Do you need RealPlayer, you will probably not miss it, when you uninstall.

And the StrongVPN client?

2.

Uninstall uTorrent: unsafe app: it broadcasts your data to the providers of the things you download, and the softwares you download are from untrustworthy sites. uTorrent (and bittorrent and those) do not broadcast when really quit.

3.

You have a lot of Adobe software installed. They are perhaps from these torrents sites. Decide which you really need/use. Uninstall the rest.

4.

Indeed: move the mentioned two audio drivers from the folders you saw, to the Desktop, then restart. When you can not miss them, move them back to that folder, one at the time, otherwise delete them.

Lex

Mar 30, 2015 4:33 AM in response to Lexiepex

Thanks so much again Lex. Here is the etre check after removing the software you suggested (I've kept strong vpn).


EtreCheck version: 2.1.8 (121)

Report generated March 30, 2015 at 12:31:37 PM GMT+1

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Check Battery - Cycle count 932


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 0:11:7


Disk Information: ℹ️

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 319.21 GB (130.94 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-898


USB Information: ℹ️

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.zte.driver.cdc_usb_bus (1.0.0d1) [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] PPPMonitord.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

None


Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 7 Update 71 Check version

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]


Time Machine: ℹ️

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 319.21 GB Disk used: 188.28 GB

Destinations:

Time Machine Backups [Local]

Total size: 999.86 GB

Total number of backups: 9

Oldest backup: 2014-08-09 12:12:03 +0000

Last backup: 2015-03-25 21:52:41 +0000

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 319.21 GB X 3)


Top Processes by CPU: ℹ️

6% WindowServer

1% mds_stores

1% com.apple.WebKit.Networking

1% fontd

0% ocspd


Top Processes by Memory: ℹ️

173 MB com.apple.WebKit.WebContent

168 MB com.apple.IconServicesAgent

86 MB Safari

77 MB Microsoft Word

73 MB ocspd


Virtual Memory Information: ℹ️

832 MB Free RAM

1.67 GB Active RAM

753 MB Inactive RAM

1.04 GB Wired RAM

432 MB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 30, 2015, 12:19:12 PM Self test - passed

Mar 29, 2015, 08:05:34 AM /Library/Logs/DiagnosticReports/VLC_2015-03-29-080534_[redacted].hang

Mar 28, 2015, 02:23:42 PM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-28-142342_[redacted].cra sh

Does it sound like my hard drive needs replacing?

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