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my contacts suddenly disappeared from my iphone 6,i dont have a backup on icloud i think,but i have a backup on my computer ,so i made the backup i saw the contacts and then they disappeared again .i need help?

i cant restore my contacts from computer or icloud ?they disappear when i restore

iPhone 6, iOS 8.2

Posted on Mar 26, 2015 7:41 AM

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6 replies

Mar 26, 2015 1:23 PM in response to magedfromegypt

HI

I contacted Apple & did as below as advised & I got my contacts back.


Before I started I made sure that I had a Icloud backup for my IPhone ( which was before the problem started ).[ Settings > ICloud > Backup. ]

  1. IPhone reset - by 'Erase all contents & settings...
  2. after the phone starts, choose to restore from Icloud backup.. & choose the Backup you think is without the issue.
  3. VERY IMPORTANT.. Once the phone restores from the backup & the Home screen comes, put the phone in Airplane mode Immediately.
  4. Now go to settings > Icloud > put the contacts OFF. ( Keep the contacts )
  5. Now OFF the Airplane mode & go to settings > Icloud > put the contacts ON & select Merge.


I got all my contacts back which was there until that Backup.


Thanks again - Apple support.

Mar 26, 2015 2:49 PM in response to anil9898

I did not use iCloud Backup before, thus this means I can try the work around but that will not give me back my contacts.

Furthermore, does Apple mean to tell us that this problem all started through iCloud?!?

I removed my iCloud account from my iPhone (as well as other Apple systems), rebooted and still the newly created contacts are deleted after a few seconds. Even worse, more and more contacts are deleted every time I check my contacts! This is absurd!

Mar 27, 2015 1:59 AM in response to magedfromegypt

i faced same problem .. after erasing all setting ... and make backup to date 24 March.. it worked... but after minutes happened again .


i did that three times .. and same problem appeared again .


i noticed facebook and whatsapp are stuck sometimes... i did above procedure again but without installing facebook and whatsapp and it is working till now.

!!!

my contacts suddenly disappeared from my iphone 6,i dont have a backup on icloud i think,but i have a backup on my computer ,so i made the backup i saw the contacts and then they disappeared again .i need help?

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